AI Phone Answering Assistant- Answer business phone calls 24/7 & book appointments - Curious Thing

Curious Thing
20 Feb 202303:09

TLDRVanvisa from Curious Thing introduces Lucy, an AI phone answering assistant designed for busy business owners. The demo illustrates how Lucy can efficiently handle incoming calls, even booking appointments on the spot. A caller inquires about a quote for garden work, and Lucy arranges an appointment for a consultation without any charge. The caller expresses interest in Thai Landscaping for their backyard, and Lucy confirms an appointment for Friday 24th at 10 a.m. After obtaining the caller's email address, Lucy sends a booking email and a calendar invite, ensuring the appointment is secured. The summary emphasizes the convenience and efficiency of using Lucy to manage business communications and appointments, promising to save time and increase revenue for the business.

Takeaways

  • 📱 AI Phone Answering Assistants can handle business phone calls 24/7.
  • 🤝 The AI, named Lucy, assists in booking appointments on the spot.
  • 🌟 Lucy is designed to help business owners who are often too busy to answer calls.
  • 📈 Missed calls can lead to missed revenue opportunities.
  • 📆 Lucy schedules appointments, showing no charge for the initial consultation.
  • 💬 Lucy gathers information about the customer's needs and preferences.
  • 📍 The AI provides an accurate quote after inspecting the site.
  • 📅 Lucy checks the calendar for the earliest available appointment time.
  • 📱 Lucy sends an SMS to collect the customer's preferred email address.
  • 📧 Customers receive an email with a link to confirm address details and a calendar invite.
  • ⏰ The customer is prompted to complete a form within 24 hours to finalize the booking.
  • 👋 Lucy ensures a smooth and efficient appointment booking process.

Q & A

  • Who is Vanvisa and what is her role in the script?

    -Vanvisa is a representative from Curious Thing. Her role is to introduce the AI Phone Answering Assistant, Lucy, and demonstrate how it can help business owners by answering calls and booking appointments.

  • What problem does Lucy aim to solve for business owners?

    -Lucy aims to solve the problem of missed calls and potential lost revenue by being available 24/7 to answer business phone calls and book appointments, thus ensuring that no opportunities are missed.

  • How does Lucy handle a call from a new customer?

    -Lucy first identifies the caller as a new customer and then proceeds to set up an appointment to see the garden and provide an accurate quote. She also gathers information about the type of work the customer is interested in.

  • What is the first step Lucy takes when a new customer calls?

    -The first step Lucy takes is to set up an appointment to see the customer's garden, which is necessary to provide an accurate quote for the work.

  • What does Lucy do after understanding the customer's needs?

    -After understanding the customer's needs, Lucy checks the calendar for the earliest available appointment time and communicates this to the customer.

  • How does Lucy confirm the appointment with the customer?

    -Lucy sends an SMS to the customer asking for their preferred email address. Once she receives the email address, she sends a booking email and places a hold on the appointment slot.

  • What is the timeline for the customer to complete the appointment form?

    -The customer is asked to complete the form within the next 24 hours to finalize the appointment.

  • What is the earliest available appointment time that Lucy offers in the script?

    -The earliest available appointment time that Lucy offers is 10 a.m. on Friday, 24th.

  • How does the customer benefit from using Lucy as an AI Phone Answering Assistant?

    -The customer benefits by not missing any potential new customers or revenue opportunities, as Lucy is available around the clock to handle calls and bookings efficiently.

  • What is the process for a customer to receive a calendar invite for the appointment?

    -After providing their email address, the customer will receive a booking email with a link to capture their address details and a calendar invite.

Outlines

00:00

📞 Introduction to Lucy's Appointment Booking Demo

The video script introduces Vanvisa from Curious Thing, addressing business owners and operators who might be missing potential customers due to unanswered phone calls. Vanvisa highlights the issue of missed revenue and introduces a live demo of Lucy, an AI assistant designed to answer calls and book appointments. The demo showcases a conversation between Lucy, acting as Mark Smith's AI assistant, and a new customer interested in a quote. Lucy explains the process of setting up an appointment for a garden quote, mentions there's no charge, and inquires about the customer's needs. The customer expresses a desire for a one-time service to assess their garden for landscaping. Lucy then checks the availability and offers an appointment slot.

Mindmap

Keywords

💡AI Phone Answering Assistant

An AI Phone Answering Assistant is an artificial intelligence system designed to handle incoming phone calls automatically. In the context of the video, it refers to the technology that powers 'Lucy', the virtual assistant that can answer business calls, engage with potential customers, and schedule appointments. This technology is particularly beneficial for business owners who may miss potential revenue due to being occupied with other tasks, as it ensures no customer inquiries go unanswered.

💡Business Owner

A business owner is an individual who owns and is responsible for the operations and success of a business. In the video script, the business owner is the target user of the AI Phone Answering Assistant, as they are often busy serving customers and may miss important phone calls, leading to lost opportunities. The AI assistant, Lucy, is introduced as a solution to this problem by managing incoming calls and booking appointments on behalf of the business owner.

💡Missed Phone Calls

Missed phone calls refer to incoming calls that are not answered, often leading to lost opportunities or customers. In the video, this concept is highlighted as a significant issue for busy business owners who may be unable to attend to every call due to their occupied schedules. The AI assistant, Lucy, is presented as a solution to mitigate this problem by ensuring that all calls are answered and potential customers are engaged.

💡Revenue

Revenue is the income that a business receives from its operations, such as sales of goods and services. In the context of the video, the narrator points out that by missing phone calls, business owners could be racking up in missed revenue, emphasizing the financial impact of not addressing customer inquiries promptly. The AI assistant is introduced as a means to capture these missed opportunities and convert them into potential revenue.

💡Live Demo

A live demo refers to a real-time demonstration or presentation of a product or service. In the video, the narrator, Vanvisa, conducts a live demo to showcase the capabilities of Lucy, the AI Phone Answering Assistant. This demonstration is designed to illustrate how the technology works and its practical applications in answering calls and booking appointments for businesses.

💡Appointment Booking

Appointment booking is the process of scheduling a meeting or service at a specified time. In the video, Lucy's primary function is to answer incoming calls and book appointments for the business. This is crucial for providing quotes and services to potential customers, as it allows the business to allocate time and resources effectively to meet customer needs.

💡New Customer

A new customer is a person or entity that has not previously engaged with a business. In the script, the AI assistant, Lucy, identifies the caller as a new customer and proceeds to guide them through the process of setting up an appointment to get a quote. This is an important aspect of business growth and customer acquisition, as it allows businesses to expand their client base and generate new revenue streams.

💡Garden Quote

A garden quote refers to a price estimate for gardening or landscaping services. In the video, the caller is interested in getting a quote for work to be done in their backyard. The AI assistant, Lucy, is responsible for gathering information about the nature of the work required and scheduling an appointment for the business to provide an accurate quote.

💡Calendar

A calendar, in this context, is a tool used for scheduling and organizing appointments and events. Lucy uses a calendar to check the availability of the business and to schedule the earliest possible appointment for the caller. This is an essential part of the service provided by the AI assistant, as it ensures that appointments are managed efficiently and that customers receive prompt service.

💡SMS

SMS, or Short Message Service, is a text messaging service that allows for the sending of short messages from one mobile phone to another. In the video, Lucy sends an SMS to the caller requesting their preferred email address for further communication. This method of communication is used to facilitate the sharing of appointment details and to streamline the process of booking and confirming appointments.

💡Email

Email, short for electronic mail, is a method of exchanging messages and information through the internet. In the script, after receiving the caller's email address via SMS, Lucy sends an email with a link to capture the caller's address details and to send a calendar invite for the scheduled appointment. Email serves as a convenient and formal means of communication between the business and the customer, ensuring that all necessary information is accurately conveyed and recorded.

Highlights

Vanvisa from Curious Thing introduces the AI Phone Answering Assistant, Lucy.

Lucy is designed to help business owners who are too busy to answer phone calls.

Lucy can answer calls 24/7 and book appointments on the spot.

A live demo is provided to showcase Lucy's capabilities.

Lucy greets the caller as Mark Smith's AI assistant.

The caller is a new customer interested in getting a quote.

Lucy offers to set up an appointment at no charge.

Lucy inquires about the nature of the work and whether it's regular or one-off.

The customer wants a consultation for Landscaping in their backyard.

Lucy checks the calendar and provides the earliest available appointment time.

The appointment is scheduled for 10 a.m. on Friday, 24th.

Lucy sends an SMS to collect the customer's preferred email address.

The customer is asked to reply with their email address to receive a booking confirmation.

Lucy confirms the receipt of the email address and mentions the booking email will be sent within 50 minutes.

The appointment is put on hold, and the customer is instructed to complete a form within 24 hours.

Lucy expresses anticipation for the meeting and wishes the customer a good day.

An invitation is extended for learning more about Lucy and further communication.

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