Microsoft Office Deployment Tool - Really Bad Error Message

Dedicated Managers
23 Oct 201904:39

TLDRIn this video, the speaker shares a frustrating experience with a Microsoft Office 2019 installation error message, unrelated to the actual misconfiguration. By mistakenly including an extra 'XML' in the configuration file name, the installation process was halted with a confusing error message. The speaker explains how correcting the file name resolved the issue, allowing for a smooth download and installation of Microsoft Office on a new computer.

Takeaways

  • 🚀 The speaker encountered a significant error while installing Microsoft Office 2019 using the Microsoft Office deployment tool.
  • 😅 A seemingly unrelated error message appeared due to a small misconfiguration on the speaker's part.
  • 📌 The video aims to help others who might face a similar error message and provide a solution.
  • 💡 The error message was misleading, as it suggested issues with the internet connection and hard drive space, despite the system being new and having ample resources.
  • 🔍 The root cause was an extra 'XML' in the configuration file name, leading to the system not recognizing the correct configuration file.
  • 📑 Renaming the file or correcting the file name in the setup code resolved the issue.
  • 🎥 The video demonstrates a trick to open a command prompt in the directory where setup.exe and configuration files are located.
  • 📈 The video also shows the process of the Office installation files being downloaded and stored in a folder on the hard drive.
  • 🤝 The speaker offers help with IT support through their organization, Dedicated Managers, and encourages viewers to reach out for assistance.
  • 📢 The video encourages viewers to subscribe for future content and engage with the community by sharing their own experiences with error messages.

Q & A

  • What was the main issue the speaker encountered while installing Microsoft Office 2019?

    -The main issue was a profoundly bad error message that was triggered due to a small misconfiguration on the speaker's part, specifically having an extra 'XML' in the configuration file name.

  • How did the speaker discover the trick to open a command prompt in the directory?

    -The speaker discovered the trick by accident and mentioned it as a cool little trick they didn't know before, which allowed them to navigate to the directory containing 'setup.exe' and 'configuration.xml'.

  • What was the misleading error message the speaker received during the installation process?

    -The misleading error message stated, 'We're sorry we had a problem stalling your office program is your internet connection working do you have enough free space on your hard drive', which didn't make sense as the speaker was using a brand-new computer with a large hard drive and a working internet connection.

  • What was the actual problem that caused the error message?

    -The actual problem was that the configuration file the speaker was trying to load had an extra 'XML' in its name, which made the system unable to find the correct configuration file.

  • How did the speaker resolve the issue with the configuration file?

    -The speaker resolved the issue by correcting the file name in the setup code to match the actual file name, which was 'configuration.xml' instead of 'configuration.xml.xml'.

  • What was the outcome after the speaker corrected the file name?

    -After correcting the file name, the installation process began to work silently without any error messages, and the folder started to fill up with downloaded files.

  • How much space did the downloaded files initially occupy?

    -Initially, the downloaded files occupied 714-724 kilobytes of space.

  • What was the final size of the downloaded files?

    -The final size of the downloaded files was over 300 megabytes.

  • What advice does the speaker give to others who have experienced bad error messages?

    -The speaker suggests forming a support group to share experiences and offer help with IT support, and encourages others to reach out if they need assistance.

  • Where can viewers find more information or contact for IT support as mentioned by the speaker?

    -Viewers can find more information or contact for IT support on dedicatedmanagers.com.

  • What does the speaker suggest at the end of the video for those who have experienced bad error messages?

    -The speaker suggests sharing their own trauma from error messages in the comments section to discuss and possibly form a support group.

Outlines

00:00

🤖 Encountering a Frustrating Error Message

The speaker, Terry Caliendo, begins by sharing a personal experience with a particularly offensive and confusing error message while installing Microsoft Office 2019 for a local nonprofit organization. He explains that the error was unrelated to a small misconfiguration he had made and decided to create a video to share the solution. The error message he encountered was misleading, suggesting internet connection and hard drive space issues, despite the fact that the computer was new with ample resources. The video aims to help others who might come across the same error message and offers a solution to the problem.

Mindmap

Keywords

💡Microsoft Office Deployment Tool

The Microsoft Office Deployment Tool is a utility provided by Microsoft that allows IT administrators to automate and streamline the installation of Microsoft Office products. In the video, the speaker encountered an error while using this tool to install Microsoft Office 2019 for a nonprofit organization. The tool is crucial for efficient software deployment and management, and the error message experienced highlights the importance of careful configuration and troubleshooting in IT management.

💡Error Message

An error message is a notification displayed by a software application or system when it encounters a problem or an unexpected condition. In the context of the video, the error message was described as 'profoundly bad,' causing frustration and confusion for the speaker. The error message in question was misleading, as it did not accurately reflect the actual issue at hand, which was a misconfiguration in the file name.

💡Configuration File

A configuration file is a type of file used to store settings and configurations for software programs. In the video, the speaker mistakenly created a configuration file with an extra 'XML' extension, which led to the error message. The correct configuration file is essential for the proper functioning of the software, and any discrepancy in the file name can lead to errors during installation or execution.

💡Command Prompt

A command prompt, also known as a command line interface, is a text-based user interface used to interact with a computer system. It allows users to execute commands that can manage files, run programs, and perform various system tasks. In the video, the speaker opens a command prompt in the directory where the setup files are located, which is a step towards troubleshooting the error encountered during the installation process.

💡Setup.exe

Setup.exe is a common executable file name used for the installation of software programs on Windows-based systems. It is typically the primary file run to initiate the installation process, containing the necessary instructions and components for the software to be installed on a computer. In the video, the speaker refers to this file as part of the process to install Microsoft Office 2019, indicating its importance in the deployment of the software.

💡Misconfiguration

Misconfiguration refers to the incorrect or inappropriate setup of a system, software, or device. In the video, the speaker's misconfiguration involves adding an extra 'XML' to the configuration file name, which led to the error message during the installation of Microsoft Office 2019. This highlights the importance of attention to detail when configuring settings and files in IT management.

💡Hard Drive

A hard drive is a data storage device used by computers to store and retrieve digital information. It is where operating systems, applications, and user files are typically kept. In the video, the error message incorrectly suggested that there might not be enough free space on the hard drive, which was not the case as it was a brand-new computer with ample storage.

💡Internet Connection

An internet connection is the link between a device and the internet, enabling the transfer of data and access to online resources. In the video, the error message also incorrectly implied that there might be a problem with the internet connection, despite the speaker working remotely and clearly having a functioning connection.

💡Rename

To rename is to change the name of a file or object on a computer. In the video, the speaker had to rename the configuration file by removing the extra 'XML' to match the correct file name, which resolved the error and allowed the installation process to proceed.

💡Download Files

Download files refer to the process of transferring files from a remote server to a local computer. In the video, the speaker observed the folder filling up with download files as the installation proceeded, indicating that the Microsoft Office files were being downloaded to the computer successfully after the error was resolved.

💡IT Support

IT support, or Information Technology support, refers to the assistance provided to users or organizations in managing and troubleshooting their computer systems, networks, and other IT-related issues. In the video, the speaker offers help with IT support as part of their role at Dedicated Managers, highlighting the importance of expert assistance in resolving technical problems.

Highlights

Experienced a profoundly bad error message while installing Microsoft Office 2019.

The error occurred using the Microsoft Office deployment tool for a local nonprofit.

The misconfiguration was unrelated to the error message encountered.

A video tutorial is provided to help others solve a similar issue.

The video is part of a larger video series, with the full link provided in the description.

A command prompt trick is shared, opening in the directory where setup files are located.

The problem arose from an extra 'XML' added to the configuration file name.

The incorrect configuration file name led to a confusing error message.

The error message falsely suggested issues with internet connection and hard drive space.

Renaming the file or correcting the file name in the setup code resolved the issue.

The corrected setup allowed for silent downloading of files.

The folder properties showed the progress of the Microsoft Office download.

The video aims to help others overcome 'error message trauma'.

A call to action for IT support is made, offering assistance through dedicated managers.

Viewers are encouraged to subscribe for future videos on the topic.

The video concludes with an invitation to share personal 'error message trauma' stories.