I Asked Best Buy to Fix my PC… They FAILED

Linus Tech Tips
3 Apr 202430:37

Summary

TLDRThe video script discusses the challenges of fixing a high-end gaming PC, highlighting the experiences of taking the machine to both a big-box store and a small business for repairs. It emphasizes the importance of proper technical support and the potential pitfalls of DIY solutions. The narrative contrasts the outcomes, revealing that while the small business managed to address some issues, it overlooked crucial details, underscoring the value of expert knowledge in resolving complex technical problems.

Takeaways

  • 💻 Origin PC赞助视频展示了其高端游戏机的性能问题,强调了拥有Origin PC的用户可以享受全天候终身技术支持。
  • 🔧 视频中的一台Origin PC因为朋友尝试自行修理而出现了性能下降和噪音问题,这凸显了专业技术支持的重要性。
  • 🛠️ 为了比较不同技术支持服务,视频将两台相同的Origin PC分别送到大型连锁店和小型电脑店进行维修。
  • 🔄 问题的根源是一个松动的电缆,导致风扇控制中心失去信号,使得风扇一直以全速运转。
  • 👨‍🔧 朋友尝试通过回滚Nvidia驱动程序、使用CCleaner和修改BIOS设置来解决问题,但这些尝试都未能成功。
  • 🏢 在尝试Best Buy的技术支持时,由于机器是定制的,Best Buy拒绝了服务,这表明即使是大型连锁店也可能对某些类型的PC提供有限的支持。
  • 💡 最终,小型电脑店的技术人员通过重新安装系统解决了风扇噪音问题,但没有解决AVX支持问题,这表明即使是专业的技术人员也可能遗漏某些问题。
  • 💸 Best Buy的维修费用昂贵,而小型电脑店虽然收费较高,但提供了后续的免费支持和问题解决。
  • 🎮 经过维修,Origin PC的性能得到了恢复,证明了正确的技术支持可以解决复杂问题。
  • 📝 视频强调了用户在选择技术支持服务时应考虑的因素,包括服务质量、费用和个人技术能力。
  • 🎁 视频最后提到Origin PC赞助的抽奖活动,观众有机会赢得一台高性能的Origin PC。

Q & A

  • What is the main issue with the Origin PC that the tech-savvy friend was unable to fix?

    -The main issue with the Origin PC was a loosened cable during unpacking that disrupted communication between the PC and the Cooler's I Q Link system Hub, leading to RPM monitoring for the fans being non-functional and causing the system to run at full throttle constantly.

  • What was the first incorrect attempt made by the friend to fix the PC?

    -The first incorrect attempt made by the friend was rolling back the Nvidia driver to the earliest one available without removing the existing driver, which not only failed to solve the problem but also created a new one, resulting in a device manager error code 43.

  • What is the significance of the IQ Link system Hub in the context of the problem?

    -The IQ Link system Hub is significant because its connection was lost due to a loosened cable, which directly impacted the RPM monitoring for the fans, causing them to run at full speed all the time and contributing to the overheating issue.

  • What is the Origin PC's customer service reputation like according to the script?

    -Origin PC has a good reputation for customer service, scoring well in the secret shopper series, and offering 24/7 lifetime support for their customers.

  • What was the outcome of taking the PC to the first Best Buy location?

    -The first Best Buy location refused to take the PC for service, claiming it was a custom-made machine and that they only work on pre-built computers or custom-built computers that they sell in their stores.

  • What was the main problem with the service provided by the second Best Buy location?

    -The main problem with the service provided by the second Best Buy location was that they misdiagnosed the issue as a software problem and suggested a hardware repair, charging the customer for unnecessary services and not resolving the actual issue.

  • What was the approach of the small business, Black Lab, to fixing the PC?

    -Black Lab approached the problem by completely reloading the software and reinstalling all the drivers, which managed to quiet down the fans but did not address the specific issue with AVX support needed for running Hell Divers 2.

  • What was the final resolution to the problem with the Origin PC?

    -The final resolution was a combination of Keith from Black Lab addressing the fan noise issue and the customer later realizing that the AVX setting needed to be enabled in the BIOS to run Hell Divers 2 properly.

  • What giveaway is Origin PC offering at the end of the script?

    -Origin PC is offering a giveaway of a Neuron desktop, similar to the ones used in the video, equipped with a Core i9 49900k and an RTX 4090.

  • What is the general advice for dealing with PC issues according to the script?

    -The general advice is to have a clear understanding of the problem and to communicate effectively with the service provider, whether it's a big-box store like Best Buy or a small business like Black Lab, to ensure the correct diagnosis and resolution of the issue.

Outlines

00:00

💻 Origin PC's Customer Service Experience

The paragraph discusses the customer service experience with Origin PC, a high-end gaming computer manufacturer. It highlights the issues faced by a user whose top-of-the-line gaming machine was not performing up to expectations. The user's friend attempted to fix the problem but ended up exacerbating the situation. The narrative contrasts the experience of dealing with a big box store's service department versus a small business, as two identically broken systems were taken to Best Buy and a local mom and pop shop for repair. The problem lies in a loosened cable that caused overheating and RPM monitoring issues for the fans. The user is left wondering where to turn for help and the story sets up the experiment of comparing the two repair services.

05:02

🛠️ The Repair Dilemma: Big Box vs. Small Biz

This paragraph delves into the dilemma faced when choosing between a big box store like Best Buy and a small business for computer repair. The user describes the encounter at Best Buy, where the staff initially refuses to work on the custom-built machine, creating confusion and frustration. The user's friend pretends to be ignorant about the computer's issues, providing a steam account with a specific game that requires AVX support to help diagnose the problem. The paragraph explores the challenges of determining whether a problem is hardware or software-related and the fear of further damaging the system. It ends with the user expressing uncertainty about the effectiveness of the repair attempts and the high costs associated with computer service.

10:03

💡 Misdiagnosis and Overpriced Solutions

The paragraph focuses on the user's experience with Best Buy's repair service, highlighting the misdiagnosis of the computer's issues and the overpriced solutions offered. The user is charged for a large amount of thermal paste and software repair, despite the hardware being fine. The service involves reinstalling the operating system and applying a large amount of thermal paste, which does not address the underlying problem. The user is left dissatisfied with the service, questioning whether the problem was truly solved and criticizing the cost of computer repair services. The paragraph ends with the user expressing the desire to start their own tech shop to provide proper computer repairs.

15:05

🔧 Small Business Repair: A Different Approach

This paragraph contrasts the previous experience with a small business, Black Lab, which takes a different approach to diagnosing and fixing the computer. The technician, Keith, quickly identifies the issue as related to the fans being overly loud and the system running slow. He efficiently reloads the computer and installs necessary drivers, managing to quiet the fans but not addressing the AVX setting required for a specific game. The user is satisfied with the efficiency and personality of the service, but remains concerned about the performance of the machine and the missed underlying problem. The paragraph ends with the user considering the possibility of further assistance from Keith over the phone.

20:07

🔄 Hardware Issues Overlooked, Software Fixed

The paragraph discusses the user's follow-up with the computer repair from Black Lab. While the technician, Keith, managed to fix the fan noise issue, he overlooked the hardware problem related to the USB header that was pulled off. The user expresses disappointment that the performance issues were not fully addressed and that the repair did not include fixing the AVX setting for the game 'Hell Divers 2'. The user also criticizes the installation of unnecessary software and the failure to replicate the system's original state. However, the user acknowledges Keith's willingness to provide further assistance over the phone or fix the issue for free if brought back to the shop.

25:07

🎮 Performance Expectations and Giveaway

The paragraph concludes the user's experience with the repaired Origin PC, discussing the performance expectations from such a high-end system. The user tests the system's capabilities, particularly 4K gaming performance and the effectiveness of the machine's powerful components. The paragraph also mentions the giveaway of an Origin PC Neuron with similar specifications as the one used in the video, encouraging viewers to participate. Finally, the user reflects on the overall experience with computer repair services, offering insights that could help others in similar situations.

30:08

📝 Final Thoughts on Customer Service

In the final paragraph, the user shares final thoughts on the customer service experience, reflecting on the lessons learned from the repair processes at both Best Buy and the small business. The user acknowledges that their experience may not be representative of all such services but finds value in the insights gained. The paragraph ends with a thank you note to Origin PC for sponsoring the video and a mention of a related secret shopper video featuring Origin PC.

Mindmap

Keywords

💡Origin PC

Origin PC is a company that specializes in manufacturing high-end gaming computers. In the video, the brand is mentioned as the manufacturer of the gaming machine that is experiencing performance issues. The discussion around Origin PC highlights the company's 24/7 lifetime support service, which is a key selling point for their products.

💡Gaming Machine

A gaming machine refers to a computer specifically designed and built for playing video games, often with high-performance hardware to handle demanding games. In the context of the video, the gaming machine is a top-of-the-line system that is not performing as expected, leading to the need for technical support and repair.

💡Technical Support

Technical support refers to the assistance provided by tech professionals to customers for troubleshooting, diagnosing, and resolving issues with hardware or software. In the video, technical support is sought to fix the problems with the gaming machine, with a comparison between the services offered by a big-box store and a small business.

💡Overheating

Overheating occurs when a device generates more heat than it can dissipate, which can lead to reduced performance or even damage. In the context of the video, the gaming machine's overheating is a critical issue causing the system to run loudly and perform poorly, indicating a potential hardware or software problem.

💡Customer Service

Customer service refers to the interactions and assistance provided to customers before, during, and after a purchase. It encompasses a range of activities aimed at ensuring customer satisfaction. In the video, customer service is a central theme as the gaming machine owner interacts with different service providers to resolve the issues with their system.

💡Hardware Issue

A hardware issue refers to a problem with the physical components of a device, such as the motherboard, CPU, or fans. In the video, the hardware issue is indicated by the gaming machine's loud fans and poor performance, which is later discovered to be due to a loosened cable affecting the cooling system.

💡Software and BIOS Issues

Software and BIOS (Basic Input/Output System) issues involve problems with the programs and system configurations that control a computer's hardware. In the video, the software and BIOS issues are related to the incorrect settings and configurations that lead to the gaming machine's performance problems, such as the disabling of AVX support needed for a specific game.

💡Thermal Paste

Thermal paste is a compound applied between a heat source (like a CPU) and a heat sink (like a cooling fan) to improve heat transfer. In the video, the mention of thermal paste relates to the attempt to fix the overheating issue by applying new thermal paste, which was sold in an excessive amount without addressing the actual problem.

💡Steam Account

A Steam account is a user profile on the Steam platform, a digital distribution service for video games. In the video, the Steam account is used to provide the tech support personnel access to a specific game that requires AVX support, which is part of the troubleshooting process for the gaming machine.

💡Custom PC

A custom PC is a computer system that is built with specific components chosen by the user or a technician, rather than being a pre-configured model from a manufacturer. In the video, the distinction between a custom PC and a system built by a professional integrator like Origin PC is discussed, with the latter being more likely to receive support from retail service providers.

💡Performance

Performance in the context of a computer refers to how well it executes tasks, such as running applications or games. In the video, the performance of the gaming machine is a critical point of discussion, as the system is not delivering the expected high frame rates and smooth gameplay experience due to various issues.

Highlights

Origin PC赞助视频讨论了他们的高端游戏机的性能问题。

如果拥有Origin PC,用户可以使用他们全天候的终身支持服务,而不是去技术商店。

视频比较了大型连锁店和小型家族企业在计算机维修服务上的差异。

讨论了一台PC的性能问题,包括过热和风扇全速运转。

一个非技术人员试图修复PC,导致了更多的问题,包括驱动程序回滚错误和BIOS设置不当。

Best Buy拒绝了一台高端PC的维修服务,因为它是由Origin PC这样的品牌直接制造的。

在另一家Best Buy,他们愿意修理Origin PC,但对于自定义PC的态度仍然存在疑惑。

小型家族企业(Black Laab)的技术人员能够快速诊断并修复风扇噪音问题。

Best Buy在没有解决问题的情况下收取了用户200美元的费用。

Black Laab的技术人员通过重新安装系统解决了风扇问题,但没有解决AVX支持问题。

用户对于花费在计算机维修上的费用表示不满,并考虑购买新机器。

讨论了自定义PC和品牌PC在维修服务中的不同待遇。

技术人员在修理过程中可能会遗漏一些硬件问题,如未连接的电缆。

用户对于在修理后的PC上留下的指纹和热膏表示不满。

Black Laab的技术人员在后续电话中快速解决了AVX支持问题。

Origin PC提供的高端游戏机在性能上表现出色,尤其是在解决了技术问题后。

视频最后讨论了从Origin PC赢得类似视频中使用的高端PC的机会。

Transcripts

00:00

why would origin PC sponsor a video

00:02

where their top-of-the-line gaming

00:04

machine performs like

00:07

this well maybe because it

00:10

doesn't hey there we go that's better

00:14

the neuron should be getting hundreds of

00:16

frames per second in CS2 and ours would

00:20

have if we hadn't given it to our techy

00:23

friend 2 fix and gotten it back worse

00:26

than before of course it arrived from

00:28

origin in perfect working order but well

00:31

we'll get to that it's a really common

00:33

situation and for many people the next

00:36

move is to prepare their wallet and head

00:38

to the tech shop if they had an origin

00:41

PC they could just use their 24/7

00:43

lifetime support but if they don't have

00:45

an origin PC well the big question is

00:48

where do you go the service department

00:51

at a big box store would surely have the

00:53

processes and tools to diagnose and

00:55

repair your PC but on the other hand

00:57

maybe the veteran Tech at the mom Pop

01:00

shop down the road is best equipped to

01:02

evict your systems

01:04

Gremlins yeah we couldn't decide which

01:06

route to go either so we dropped off two

01:09

identical and identically broken systems

01:13

courtesy of origin to compare big box

01:16

versus small business but before we get

01:19

into the results we need to know the

01:21

problem let's take a look at the messes

01:24

that we're going to be handing over I'm

01:26

that friend everyone asks for tech

01:28

support but I don't mind helping to set

01:30

up such a beautiful

01:33

machine it looks so

01:36

fast and it

01:38

is but it's a little loud okay I've

01:41

watched a lot of videos about system

01:43

tuning and I know what this

01:45

means

01:47

overheating that is where everything

01:50

went from oops to

01:53

OMG that cable that was loosened during

01:55

unpacking handled communication between

01:58

the PC and our Cooler's I Q Link system

02:00

Hub so that knocked out RPM monitoring

02:04

for our fans meaning it's Full Throttle

02:06

o clock all the time now a quick reality

02:09

check before we go further the link AIO

02:12

and fans all have temperature probes in

02:14

them so this Behavior doesn't normally

02:16

happen but in general a hub running full

02:19

speed due to a loss of signal is a very

02:21

common scenario and one that should be

02:24

easy for a technician to rectify too bad

02:26

our friend isn't a technician first they

02:30

tried rolling back the Nvidia driver to

02:32

the earliest one available Unfortunately

02:35

they did so without removing the

02:37

existing driver so not only did this not

02:39

solve the problem it created a new one

02:42

device manager is now reporting error

02:44

code

02:45

43 oops too bad my friend didn't notice

02:49

then they ran C cleaner and started

02:51

uninstalling stuff in hopes that it

02:53

would help which it did not friendo was

02:57

running short on ideas by this point so

02:59

they dug around in the Bios and disabled

03:01

everything they could find that would

03:03

cause extra heat in hopes that the fans

03:05

would slow down and for good measure

03:07

they also locked the core clocks as low

03:09

as they would go it's too bad the LTT

03:12

hat Pro doesn't make you smarter just

03:14

more water resistant LTT store.com now

03:17

as a pretty average buyer of a pre-built

03:19

system I don't know any of what my

03:21

friend did and even if I did I wouldn't

03:24

understand what it meant all I would

03:26

know is my games are unplayable they

03:29

crash and my system is as loud as a

03:30

vacuum

03:32

cleaner I would have no way of knowing

03:34

is it a hardware or a software problem

03:37

or even how to tell the difference and I

03:39

would probably be scared of damaging it

03:42

any further now I could contact the

03:45

manufacturer and for a brand new pc

03:47

that's probably a pretty good bet origin

03:49

PC has scored well for customer service

03:52

in our secret shopper series origin PC

03:55

what can I say wow A+ a nail under 10

03:58

minutes and bacon face mask 24/7 A+ and

04:03

they have free lifetime support but not

04:06

everybody has a brand new PC or An

04:09

Origin PC for that matter now of course

04:12

what we actually are dealing with here

04:14

is a software and bios smess and one

04:16

loose cable the quickest way of fixing

04:19

it then would be to plug the cable in

04:21

clear the SOS and reinstall Windows but

04:24

it can also be fixed without doing

04:26

either of those things if you know

04:28

exactly what we did the texts of course

04:30

don't so let's listen in and see what

04:33

kinds of conclusions they drew starting

04:36

with the langly Best Buy hey so I bought

04:39

this off of a friend a couple days ago

04:41

and it's been giving me problems when

04:42

I've been trying to play games on it um

04:45

they're just running super slow and the

04:47

thing sounds like it's going no um chew

04:51

who bought it um from origin I believe I

04:54

thought butas it from no no no no is a

04:57

custom made right uh um I'm not sure he

05:01

he bought it and never even took it out

05:03

of the box it's a yeah put a sticky note

05:06

here with my steam in case you need to

05:08

get in there like when you play games

05:10

they're lagging or they're super slow

05:12

yeah super slow one of the games I have

05:14

hell divers 2o when I open it it just

05:16

crashes and it says something about the

05:18

CPU being bad or something I'm not sure

05:20

chewy did a really good job of both

05:22

playing the ignorant customer who has no

05:25

idea what he's talking about while also

05:28

putting out a nice little trail of

05:29

breadcrumbs for them to follow in order

05:31

to diagnose this issue he even gave them

05:33

access to a steam account that has a

05:35

specific game installed that requires

05:38

AVX support so they would get the error

05:40

message that would help them reconfigure

05:42

the BIOS we not taking

05:48

it excuse me I mean I guess right like I

05:51

can't force you to work on something you

05:54

can just be like no look this job is not

05:56

right for us maybe take it somewhere

05:58

else but we we are not taking it it's a

06:02

little direct we're not working on

06:04

custom

06:06

Bill he says you know what up like that

06:09

because we have those parts from the

06:11

brand directly with manufactur warranty

06:13

okay fortunately I'm really sorry for

06:15

that but that be okay he tried to soften

06:18

it a little bit some called

06:21

memory mem the shop nearby they do B C

06:26

and stuff like that on the one hand I

06:28

kind of get his rational now look we

06:31

don't necessarily have access to

06:32

replacement parts for this thing on the

06:35

other hand if you're going to recommend

06:36

that I go to another shop can you at

06:38

least tell me the actual name of the

06:40

shop ah the irony of not being able to

06:42

remember the name of memory

06:45

something Express that's it so we just

06:48

got told to leave essentially at the

06:51

first Best Buy that can't be policy

06:54

Emily is that that's not policy is it no

06:56

we called them afterwards and they told

06:59

us that yes they actually absolutely do

07:02

work on like pre-built computers or and

07:04

also custombuilt computers that they

07:06

they don't sell in their stores you know

07:08

what I bet it's about they probably saw

07:10

how high-end it was looked at the issues

07:14

that we were having with it and went

07:17

this thing's haunted and just didn't

07:19

want to deal with it cuz you make a

07:21

mistake on a you know $600 office box

07:25

okay what that's a $50 mistake or a $100

07:27

mistake you make a mistake on on a you

07:30

know 5,000 6,000 Canadian dollar gaming

07:35

rig let's move on drop off this time at

07:39

the Best Buy on King George Highway

07:42

heyel is this big is this what do you

07:46

want to do now get it fixed whatever

07:49

whatever it needs chewy really does play

07:51

the ignorant customer extremely well he

07:54

has like strong trust fund kid Vibes

07:57

I've got this like crazy machine I just

07:59

like you don't know fix it I guess sure

08:02

whatever JW's our community coordinator

08:04

by the way so if you ever see a reply on

08:06

Reddit that's not from me it's probably

08:07

from him St

08:09

or a monitor it's an interesting

08:12

question do you hook it up to a TV or a

08:15

monitor unless they were trying to help

08:19

figure out if we were plugged into the

08:20

onboard GPU or the dedicated graphics

08:23

card maybe it's a custom leave order uh

08:27

I I bought it off a friend I'm not sure

08:30

what is a custom PC they won't look at

08:32

it wait this is an interesting

08:36

distinction

08:37

and I can kind of see where they're

08:40

coming from but even at this second Best

08:42

Buy location they're drawing a line

08:45

between a system that was built of

08:47

custom parts by an experienced

08:49

integrator Like An Origin PC and a

08:52

system that could be built of the exact

08:53

same Parts but by the individual user

08:56

and in that case it's not about the

08:59

value of the parts and the risk of you

09:01

know breaking them or the difficulty

09:03

finding Replacements because they're

09:04

willing to work on an origin PC they

09:06

just don't want to work on potentially

09:09

those exact same Parts if you put it

09:12

together yourself and maybe bungled

09:13

something up because who knows you could

09:15

be trying to blame them for it if you

09:17

bent a pin in the socket or whatever the

09:19

case may be they've probably run into

09:21

some horror stories working on custom

09:23

PCS

09:26

you so my friend tried but he moved just

09:29

before just after he sold it to me it

09:32

seems almost seems like what he did made

09:33

it worse I don't really know what he did

09:35

and the thing is if you've ever worked

09:37

in a tech shop you will know exactly how

09:40

common this kind of scenario is oh yeah

09:42

my friend or my nephew or my uncle

09:45

worked on the system and like I don't

09:49

know what they did and you see all kinds

09:51

of wild things that supposedly techy

09:55

friends and family members will do to

09:57

systems they're well-intentioned they

09:58

just don't really have familiarity with

10:01

the hardware this is not a software

10:03

issue so it's kind of a hardware issue

10:05

we need to ship it out to

10:07

the what you can't tell me that you know

10:10

what kind of issue it is without even

10:12

like turning on the system then again

10:17

what I suspect is that they just don't

10:19

want to deal with it there in the store

10:21

they want to send it to the depot so

10:23

they're just telling us anything that it

10:26

takes to get us to accept that this

10:28

needs to go to the depot so that they

10:30

can just kind of go yeah fancy expensive

10:33

system I don't want to deal with it I

10:35

send it away to the other guys P

10:37

shipping and diagnosis it's $100 man 100

10:40

bucks to even start to do anything do

10:44

you have any important data that's a

10:46

good question they're going to call you

10:48

after diagnos do you want to sign up for

10:51

the wait what sign up for membership

10:54

hopefully you're going to fix it I won't

10:55

need a membership to Best Buy the whole

10:58

drop off process at the second Best Buy

11:00

took about 20 minutes half of which was

11:02

filling out paperwork they did log the

11:05

issues that we had with the machine and

11:06

they gave us a case ID and a phone

11:07

number we could call to get updates but

11:10

we're still having a hard time figuring

11:12

out exactly what Best Buy's policy is

11:14

with respect to working on custom PCS

11:17

versus just OEM PCS from HP Lenovo and

11:20

the like when we called the main line

11:22

they said no there's no reason that they

11:24

wouldn't look at a completely

11:26

custombuilt PC let alone one that was

11:28

built by a system integrator but both of

11:31

the stores we talked to were like whoa

11:34

whoa whoa whoa whoa when it came to

11:36

working on custom PCS and only one of

11:38

them was willing to work on our origin

11:40

now for the one I'm more excited about

11:42

let's listen to the drop off at black

11:44

laab which you guys may recognize as the

11:47

mom and pop shop that we bought all the

11:49

old inventory from a couple of months

11:51

ago Keith seemed like the kind of battle

11:54

hardened technician that should be able

11:56

to make short work of this but only the

11:58

result results matter and let's see what

12:00

they are what's going on with it right

12:03

to the point um so first of all it's

12:05

insanely loud and I feel like that's not

12:07

right and it's it's running slow in

12:10

general but especially trying to run

12:11

games like it can't even run anything

12:14

really really yeah SSD obviously I'm not

12:18

sure huh first thing he asks is do you

12:22

have an SSD that makes a ton of sense

12:26

it's really interesting how the kind of

12:28

shop you go to

12:29

dictates the kinds of questions they ask

12:32

just like secret shopper you know Dell

12:34

is asking questions like are you buying

12:36

an entire fleet of these things do you

12:37

want on-site service whereas a custom

12:40

builder like origin PC is asking what

12:42

games do you want to play and what FPS

12:43

do you want to play them at so in the

12:45

same way Keith probably sees a lot of

12:47

15-year-old machines so he wants to know

12:50

okay is there anything obvious that's

12:52

making this thing dog slow like does it

12:54

have a hard drive and also do I even

12:56

want to work on another machine that has

12:58

a hard drive in it wait you know 10

13:00

minutes for an application to install

13:01

you didn't even take it out of the box

13:03

interesting what yeah how

13:05

much uh that's hilarious chewy doesn't

13:07

know how much he paid for it like 3K he

13:09

just made up a number yeah he was moving

13:12

away so we just want to get it off his

13:13

hands but it's not running right nope

13:16

maybe that's why he wanted to get it

13:19

off yeah for now so it goes into Windows

13:23

yes and then everything goes is there a

13:25

password no but my steam info is Hest

13:29

sticky note there perfect I'm going to

13:31

go home

13:34

tonight I can't believe neither of the

13:36

best buys called chewy on giving his

13:39

steam credentials whereas kei's like Yo

13:42

dude the low points for professionalism

13:45

but high points for efficiency the whole

13:48

interaction with Keith took less than

13:50

five minutes is it a 49 you know uh I

13:53

don't know we get this video part

13:57

10 I'm just kidding that

14:00

oh man

14:03

see I don't know Keith very well but

14:06

I've spent enough time with him to know

14:07

that I think he's honest enough that he

14:10

wouldn't actually just swap out the

14:12

hardware in someone's machine who

14:13

obviously has no idea what they have but

14:17

he's also smart enough to see that this

14:19

is someone he freaking could if he

14:21

really felt like it awesome all right

14:23

okay thank you take care of just as I

14:26

remember him an efficient troll now it's

14:29

time for pickup Chewy was sick that day

14:31

so we sent in llo to grab the machines

14:34

starting with Best Buy so I just want to

14:37

SC can I see the document that they're

14:40

looking at please yep my goodness we got

14:42

a whole

14:44

folder jeez motherboard uh the hard

14:48

drive Ram everything is good so this is

14:52

the T P okay wait a second whoa whoa

14:55

whoa whoa whoa whoa whoa whoa whoa whoa

14:57

how much did I pay for this whole tube

14:59

of thermal paste of which you guys used

15:02

one tiny dollop they sold me a giant

15:05

tube of thermal paste because they Reen

15:08

read the

15:09

cooler really how much did I pay for

15:13

this 20 bucks in thermal paste that

15:16

wasn't even the problem you guys okay uh

15:18

nothing wrong with the hardware just the

15:20

pH like you know the overheating was

15:22

causing the problem overheating was the

15:25

problem no you put on new thermal paste

15:27

you think you solved the problem but H

15:30

we're about to look at this machine and

15:32

I don't think we're going to find the

15:33

problem solved if they think overheating

15:35

was the problem if anything under

15:37

heating was the problem we had too much

15:39

cooling fans they played the game for a

15:41

little while and see how it goes they uh

15:44

kept it on like you know the computer

15:46

for almost like you know more than 24

15:48

hours you to sees anything happening

15:50

passing anything okay all is good I'm

15:52

afraid I don't really understand what

15:54

they're saying so they reimbursed me the

15:57

hardware repair

15:59

and then charged me almost double for

16:02

software repair because they reinstalled

16:05

the operating system they made no

16:07

mention of Bio settings no mention of

16:09

the loose link Hub cable they charged me

16:11

20 bucks for a gigantic tube of thermal

16:13

paste that I think it's pretty clear

16:16

from the way that I'm talking about this

16:18

system I have no idea what it is I am

16:19

never going to use did they even solve

16:22

the problem you had the lot of fan so

16:25

the fan like over the time you were B

16:27

noise oh oh the fans were noisy yeah

16:30

yeah because say you had three here

16:32

three here six oh just a lot of fans in

16:34

it yeah so that is normal

16:37

there more fans is not more noise yeah

16:42

we have 12 fans which means they should

16:44

be spinning very slow and making very

16:47

little noise oh Best Buy Best Buy Best

16:51

Buy it is very heavy yeah yeah I know I

16:54

know I going have to carry are you manag

16:56

to carry yeah it'll be okay yeah going

17:00

somebody to their credit it seemed like

17:03

they were offering to help them carry

17:04

the system out that's one thing they did

17:07

well but I paid

17:09

$123 to fix a computer that as far as I

17:12

can tell is not fixed actually it was a

17:16

total of 209 because what a total of 209

17:20

holy

17:21

bananas we paid 250 bucks for them to

17:25

not fix the

17:26

problem maybe they shouldn't work on

17:28

custom

17:30

PCS all right let's see how black lab

17:33

did can I get the documentation for that

17:35

one about the same price though

17:38

realistically I guess what it comes down

17:39

to now is did Keith manage to fix the

17:42

computer hey I just had a pick up oh

17:45

okay what was wrong with it oh it had to

17:47

be completely reloaded completely

17:49

reloaded it was wacko man those fans

17:52

were just roaring I tried everything to

17:54

get them to shut up oh yeah okay

17:57

reloading software all that stuff just

17:59

didn't work so ioaded everything did all

18:00

the drivers again it's awesome

18:03

interesting Okay cool so it's all it's

18:04

all good now yep and if he has any

18:06

problems whatsoever just tell him to

18:07

call me that's nice offering the

18:10

followup and he did have some malware on

18:12

there so malware oh okay do we have any

18:15

idea what malware he's referring to did

18:17

we have logging software on there to see

18:19

what they were no nothing no no the best

18:22

I can figure is CA cleaner and wind zip

18:24

yeah I wouldn't consider those malware

18:27

awesome thank you so much thank you so

18:28

much have a great day all right you too

18:30

full marks for efficiency and love the

18:32

personality but I think at best Keith is

18:35

headed for a partial pass here he says

18:38

that the fans are quieted down now and

18:40

there is a way to do that without recing

18:42

that Link cable but he didn't manage to

18:46

find the underlying problem and he made

18:48

no mention of any of the issues in the

18:49

bio so I have to say I'm a little

18:51

worried that the performance of the

18:53

machine even if the fans are quiet is

18:56

not going to be up to Snuff he also

18:58

charged a little more than Best Buy did

19:00

but if you managed to solve the problem

19:02

at least solved enough that I can use my

19:05

computer

19:06

then it's hard to really complain about

19:09

that God I can sure complain about how

19:11

much it costs to get service done on a

19:13

computer I can see why people just buy a

19:15

new machine like if you have a

19:16

5-year-old Dell or something and you

19:18

take it into a shop they're like yeah

19:19

it's going to be three or four labor

19:20

hours to reload Windows put on drivers

19:23

and get it up and running again be like

19:26

a screw it I'll just get a new one and

19:27

then it'll just be fast anyway and this

19:29

my friend is where e-w babies come from

19:32

starting with the Best Buy PC I am not

19:34

that impressed with the condition of

19:36

this computer I mean we dropped it off

19:37

brand new and it is so covered in

19:40

fingerprints and thermal paste that I

19:43

could probably defeat the biometric

19:45

security of the phone of this technician

19:47

not to mention they left this giant

19:49

stupid service tag sticker on it

19:53

like why it comes off pretty easily so

19:56

just remove it I don't know maybe I'm

19:59

just in a bad mood and being picky

20:00

because I don't think they solve the

20:02

problem let's see let's see maybe I'll

20:04

feel differently when we open it up and

20:06

they did a great job or

20:08

whatever all right get me my

20:13

screwdriver I'm talking to me I will get

20:15

me my

20:16

screwdriver how's their thermal Pace

20:19

job um

20:23

realistically probably not going to

20:25

cause any problems but I'd have put on

20:27

more especially since like I have plenty

20:30

do we have thermal results for uh the

20:34

after no probably shouldn't have pulled

20:36

this off then oh seriously you made it

20:40

that easy on them I thought you meant

20:42

you were going to pull out like one of

20:44

these USBC connections between the link

20:46

devices you pulled a freaking USB header

20:49

off and they didn't notice that they did

20:51

not

20:53

brother I mean if you diagnosed it as a

20:56

software issue and you didn't look that

20:57

closely at the hardw where I can kind of

20:59

see how you could miss it but you went

21:01

you did a full re and re on the CPU

21:03

Cooler so you thought it was hardware

21:06

and you didn't check if a USB header was

21:09

uninstalled what that tells me is I'm

21:11

going to press this

21:13

button and that's going to happen which

21:16

they passed off as normal how much you

21:19

want to bet origin PC based on the

21:21

experiences we've had with them would

21:23

fix this issue over the phone in like 10

21:26

minutes before we hook up a monitor and

21:28

see how they did software wise let's

21:30

have a look at Keith's

21:32

Hardware also a little fingerprint but

21:35

the difference here is that the

21:37

fingerprints are in the typical carrying

21:40

positions and uh are not made out of

21:43

thermal paste so this is probably

21:46

us wait where's the US oh he plugged it

21:49

back in did he plug the USB header back

21:51

in we didn't do it okay so that's

21:56

interesting Keith is still it was a

21:59

software issue at least that's what he

22:00

told us but he found the hardware issue

22:05

which solved his problem if you do the

22:08

right thing that's definitely better

22:10

than just not seeing it at all even if

22:12

you aren't sure exactly which thing you

22:14

did fixed it he took longer he took a

22:17

week compared to 3 days and he did

22:19

charge us more but here let's get this

22:22

thing fired up oh and of course my RGB

22:24

is working properly now too now that

22:26

we're posted let's see how they did they

22:28

managed to enable XMP they put it on the

22:30

first profile which is 6,000 megatrans

22:34

per second rather than

22:36

6,200 AVX is still

22:40

disabled frequency control is fine

22:43

though you know what's funny to me we've

22:45

talked about this in our troubleshooting

22:46

challenges before if you suspect at all

22:50

that a bios configuration issue is

22:53

present modern systems all you got to do

22:57

is go into the profiles create a profile

23:00

for what they had just in case you know

23:03

if they had like weird Legacy boot

23:05

settings or something like

23:07

that reset it and see if that solves the

23:10

problem and if it does then great you

23:12

enable XMP and you're done you don't

23:14

have to dig through all the sub menus to

23:16

find what stupid thing their friend

23:20

adjusted there's no avoiding it is there

23:23

we're going to have to start a tech shop

23:25

so people can have their computers fixed

23:27

properly well we'll see maybe black laab

23:29

did great now that we're on the desktop

23:31

I'm even more confused did they really

23:33

install user Benchmark and then just

23:35

leave it here yeah Ida to which is not

23:39

free software like you're not allowed to

23:42

just use it however you want and leave

23:44

it on any system you want oh this is

23:46

even a oh no it is a trial for yeah yeah

23:49

there's even a thing that pops up and

23:50

tells me that probably their worst sin

23:53

was that Norton 360 was not on this

23:55

computer when we dropped it off now the

23:57

reason for that can actually be traced

23:59

back to MSI who includes Norton in their

24:02

driver package bundle thing but when you

24:05

do a Windows refresh I kind of expect

24:08

you to pay attention to what I had

24:09

installed on the machine and not leave

24:11

anything extra on it that seems to be

24:13

about it now let's get this machine shut

24:15

down

24:16

so ah our audio is usable let's move

24:21

over to Keith's machine oh Keith didn't

24:23

turn off fan speed monitoring so we get

24:25

that CPU fan error when the system First

24:27

turns on that's a rookie mistake it's

24:29

even in the simple interface that's how

24:32

quick that is to fix oh Keith used the

24:34

higher XMP

24:36

profile and did he reset seos no AVX is

24:42

still off he's got all the frequency

24:45

stuff fixed why not just clear seos both

24:48

of you In fairness to Keith the CPU fan

24:50

error message is a lot less of a problem

24:52

on these MSI boards on an Asus one it'll

24:55

hang until you go in and tell it not to

24:57

check it now that we're in Windows I see

25:00

no sign of

25:03

user Heaven Benchmark okay a really

25:06

Heaven does anyone use that anymore and

25:11

B can't can't believe in software

25:14

installed on people's systems if you

25:16

have a conversation with them that goes

25:19

I put this on there in order to do this

25:21

it's really useful for this you may want

25:23

to use it otherwise you can just take it

25:25

off it's not harming anything then at

25:28

least Le that's a conversation we had if

25:30

you're just leaving software installed

25:31

on my system it's it's sloppy no Norton

25:36

though Kudos Keith for installing the

25:39

drivers properly either doing it

25:41

manually by downloading them and then

25:42

installing them or by making sure you're

25:45

paying attention when you use that

25:47

package and unselecting Norton for

25:49

gamers since we have Heaven on here I

25:51

guess we can do a quick check and see if

25:53

the system is performing as we would

25:54

expect and it is casual 600 fr per

25:58

second did they really put 409s in these

26:00

things mhm oh

26:03

origin you guys and your crazy systems

26:07

now that we've run through both systems

26:09

the results are both clear and also not

26:12

clear Best Buy they failed they solved

26:15

problems we didn't have and they didn't

26:17

solve the problems we did have all while

26:19

charging us $200 and selling us a bunch

26:21

of thermal goop that we probably don't

26:23

need meanwhile over at black laab Keith

26:26

did manage to nail the fanish is so that

26:28

was the underlying problem but what he

26:31

missed was enabling AVX in order to get

26:34

hell divers 2 working which we

26:36

explicitly told him was a concern and

26:39

even gave him our Steam account so that

26:41

he could check however I don't want to

26:44

write him off yet because on our way out

26:46

the door he did say hey just give me a

26:49

call if anything else goes wrong let's

26:52

see if he's willing to troubleshoot this

26:53

for us over the phone or fix it for free

26:56

in which case I'm ready to give him

26:59

Colin can you call this computer shop

27:01

for me and just explain the problem that

27:02

we have uh it's AVX related and we can't

27:06

launch hell divers

27:08

too right no it's okay never

27:13

mind we found Hoffman I can't talk to

27:16

him because he'll probably recognize my

27:18

voice okay we ready

27:27

yeah

27:28

may I ask if uh Keith is around no he's

27:32

coming back in two

27:34

hours yeah we'll give you a call I guess

27:36

yeah I want to talk to Keith in two

27:38

hours well that went about as poorly as

27:40

it possibly could have two hours later

27:44

Keith gave us a call back and in about 8

27:46

minutes walked us through changing the

27:48

setting but before he did that he did

27:51

say hey if you bring it in I'd be happy

27:53

to fix this for you for no charge he

27:55

joked about charging us $600 for it or

27:57

something like that but was obviously

27:59

joking in the way that he does and I

28:02

guess at this point it's an a he hit

28:06

everything now that everything's fixed

28:09

up we should take a look at the kind of

28:10

performance we should be getting from

28:12

our origin PC and this is cool while I

28:14

was digging into that I noticed a couple

28:15

of other things that Keith got right he

28:17

installed IQ and he installed what then

28:20

was probably the latest GeForce drivers

28:22

these are quite new even though they're

28:25

not quite the newest uh the reason I was

28:27

poking around in the control panel was

28:29

that I want to enable DSR Dynamic super

28:33

resolution so we can see what kind of 4K

28:35

gaming performance we should expect from

28:37

a machine like this here's what I'm

28:39

thinking 4K Ray tracing

28:43

Ultra natively rendered and then motion

28:47

blur off should should handle it right

28:50

maybe we'll see God this game looks so

28:53

good when you max it out but it is so

28:56

demanding this is a 4

28:58

490 with a core i 94900 k and we're

29:02

getting about 70 FPS now with that said

29:07

it's a really even 70fps so it feels

29:11

extremely smooth compared to if we had

29:13

lows that were much much lower and we

29:15

were getting any kind of hitching or

29:16

stutter but uh when you crank it man is

29:21

R tracing ever heavy the good news is

29:25

now that Keith has solved our fan

29:27

problems

29:29

it's quiet not everybody needs a Swanky

29:32

LCD on their cooler a ton of RGB fans an

29:35

RTX 49d a 99d pro SSD and 32 gigs of

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Dominator memory the neuron starts at

29:42

just over $2,300 with respectable specs

29:44

in readyto ship configurations and you

29:46

can find links to their neuron desktops

29:48

and more in the description down below

29:51

but if you want one that goes this hard

29:53

you can win one for free origin PC is

29:56

giving away a neuron just like like the

29:58

ones we used today with a core i 94900 k

30:01

and an RTX 490 winners will be drawn 2

30:03

weeks from today and all you need to do

30:05

is follow the link to origin PC's

30:07

giveaway down below and enter big thanks

30:10

to them for sponsoring this video while

30:12

I can't speak to the experience you'll

30:13

have at every single Best

30:15

Buy or at every single mom and pop shop

30:19

I still think there were some

30:20

interesting learnables here that might

30:22

help equip you better if you or one of

30:25

your loved ones who you don't feel like

30:26

fixing a computer for ever needs to go

30:29

through an experience like this if you

30:31

guys enjoyed this video maybe check out

30:32

the recent secret shopper origin PC

30:34

makes a very small cameo

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