I Asked Best Buy to Fix my PC… They FAILED
Summary
TLDR视频讲述了一台Origin PC游戏电脑出现性能问题后,被送往两家不同的维修店进行维修的经历。第一家是大型连锁电器商店Best Buy,第二家是小型的电脑维修店Black Lab。视频详细记录了两家维修店的服务态度、诊断过程以及最终的维修结果。最终,尽管Black Lab的维修费用较高,但他们成功解决了问题,而Best Buy则未能正确诊断并修复电脑。视频还讨论了维修电脑时可能遇到的问题,以及如何更有效地解决这些问题。
Takeaways
- 💻 视频中比较了Origin PC的顶级游戏机在出现问题后,通过不同渠道进行维修的体验。
- 🛠️ Origin PC提供24/7终身支持,但非Origin PC用户在遇到问题时可能需要寻找解决方案。
- 🔧 视频中的PC因为朋友尝试自行修理导致问题加剧,原本如果通过Origin PC的终身支持可以解决。
- 💡 维修前的问题是由于一个松动的电缆导致风扇的RPM监控失效,造成过热。
- 🛒 在尝试不同的维修途径时,作者分别将两台相同的故障机器送到大型连锁店和小型电脑店进行比较。
- 🏢 作者在大型连锁店Best Buy的体验中,遇到了对高端机器的维修犹豫和推诿。
- 💼 在小型电脑店Black Lab的体验中,虽然解决了风扇噪音问题,但未能完全解决所有问题。
- 💰 在Best Buy的维修中,作者对收费和使用的热导膏量表示不满。
- 🔄 经过两家维修点的工作,机器的问题部分得到解决,但仍有遗留问题。
- 🎮 视频最后,Origin PC赞助了该视频,展示了其高端配置和性能。
- 📢 视频提供了关于电脑维修和选择维修服务时的一些见解和建议。
Q & A
视频中提到的Origin PC的顶级游戏机性能如何?
-视频开始提到Origin PC的顶级游戏机性能应该非常好,但在实际测试中出现了问题,性能并没有达到预期。
为什么视频中的Neruon电脑在CS2游戏中的帧数没有达到预期?
-因为电脑在给技术人员修理后出现了问题,原本应该能达到每秒数百帧,但实际上并没有。
视频中提到的朋友在尝试修复电脑时做了哪些错误操作?
-朋友在尝试修复电脑时,错误地回滚了Nvidia驱动程序,没有移除现有驱动就进行了操作,导致设备管理器出现了错误代码43。此外,他还使用了C cleaner卸载了一些软件,试图通过禁用BIOS中的一些设置来降低系统热度,并将核心时钟锁定到最低。
视频中的测试者将两台相同的故障电脑分别送到了哪些地方进行维修?
-测试者将两台相同的故障电脑分别送到了大型连锁店Best Buy和一个名为Black Lab的小型电脑修理店进行维修。
Best Buy在处理视频中的电脑问题时表现出了哪些不足?
-Best Buy在处理电脑问题时,错误地诊断出了一些并不存在的问题,并且没有解决实际存在的硬件问题,如松动的连接线。此外,他们还向客户出售了不必要的大量热导膏,并收取了200美元的费用。
Black Lab的技术人员Keith在修理电脑时表现出了哪些优点和缺点?
-Keith在修理电脑时表现出了高效率和直接解决问题的能力,他快速诊断并解决了风扇噪音问题。但他没有解决AVX功能未启用的问题,这是客户特别关心的问题,因为他需要运行需要AVX支持的游戏。
最终测试者是如何解决电脑的AVX相关问题的?
-测试者在与Black Lab的技术人员Keith进行了电话沟通后,Keith在大约8分钟内通过电话指导他们更改了BIOS设置,解决了AVX相关问题。
视频中提到的Origin PC的24/7终身支持服务有哪些优势?
-Origin PC的24/7终身支持服务意味着客户可以随时获得技术支持,这对于解决电脑问题非常有帮助,尤其是对于那些没有技术背景的客户。
视频最后提到的Origin PC赞助的抽奖活动是什么?
-视频最后提到Origin PC正在举办一个抽奖活动,获胜者将有机会赢得一台配置有Core i9 4900K和RTX 4090的Origin PC Neuron电脑。
视频的结论是什么?
-视频的结论是,尽管在不同的修理店可能会有不同的维修体验,但重要的是找到能够正确诊断并解决问题的技术人员。同时,对于消费者来说,了解自己的电脑问题以及如何与技术人员沟通是非常必要的。
Outlines
💻 电脑维修的困境与Origin PC的优势
该段落讲述了一台高端游戏电脑由于技术问题无法达到预期性能,而用户面临维修选择的困境。Origin PC作为顶级游戏电脑品牌,提供了24/7的终身支持服务,这是其他品牌所不具备的。同时,通过对比大型连锁店和小型店铺的维修服务,展示了不同维修点的服务差异和可能遇到的问题。
🛠️ 技术维修的挑战与客户体验
这一段描述了用户在尝试自行解决问题后,将电脑送到两家不同的维修点进行维修的经历。第一家维修点拒绝接受维修,理由是电脑不是他们销售的产品。第二家维修点虽然接受了维修,但对维修政策的解释和执行存在混乱。这反映了技术维修服务中的挑战和客户体验的不一致性。
💡 维修结果与问题分析
该段落详细讨论了两家维修点对问题的诊断和解决方案。第一家维修点未能识别出真正的硬件问题,而是错误地将其归咎于软件问题,并对用户收费。第二家维修点虽然解决了风扇噪音问题,但未能解决AVX支持问题,这是用户特别关注的问题。这展示了维修服务中可能存在的问题和不足。
🔧 维修后的电脑性能与用户满意度
在这一段中,用户对两家维修点的维修结果进行了评估。第一家维修点的维修结果令人失望,因为问题并未得到解决,而且收费过高。第二家维修点虽然解决了部分问题,但仍有遗漏。用户对第二家维修点的服务态度和后续支持表示满意,但对于性能是否完全恢复仍有担忧。
🎮 游戏性能测试与电脑维修的教训
这一段通过游戏性能测试来验证维修后的电脑性能,并讨论了整个维修过程中的教训。用户对电脑的性能表示满意,但对维修过程中的一些不规范操作表示批评。同时,用户也反思了如何选择维修服务提供商,以及如何更好地准备和了解维修过程。
🎁 总结与Origin PC的赞助
最后一段总结了整个视频的内容,并强调了Origin PC作为赞助商的角色。用户分享了他们在电脑维修过程中的学习和体验,同时感谢Origin PC提供的高质量产品和服务。此外,还提到了Origin PC正在进行的赠品活动,鼓励观众参与。
Mindmap
Keywords
💡Origin PC
💡技术支持
💡硬件问题
💡软件问题
💡客户服务
💡系统调优
💡BIOS设置
💡散热
💡风扇控制
💡系统重装
Highlights
Origin PC赞助视频展示了他们的顶级游戏机的性能问题。
如果拥有Origin PC,用户可以使用他们全天候的终身支持服务,而无需去技术商店。
测试中,两台相同的Origin PC出现了性能问题,一台由大型连锁店Best Buy维修,另一台由小型企业Black Laab维修。
性能问题的根源是一个松动的电缆,导致风扇的RPM监控失效,从而使风扇全速运转。
尽管技术人员应该能够轻松修复这个问题,但朋友的尝试却使情况变得更糟。
在Best Buy,由于PC是由朋友购买的,而不是直接从Origin购买的,他们拒绝提供服务。
在Black Laab,技术人员Keith迅速诊断并解决了风扇噪音问题,但没有解决AVX支持问题。
尽管Best Buy和Black Laab都未能完全解决问题,但Black Laab提供了后续支持,并愿意免费修复。
Origin PC在客户服务方面得分很高,提供了优秀的支持体验。
在性能测试中,经过维修的Origin PC能够达到每秒600帧的游戏体验。
Origin PC的Neuron系列起价仅超过2300美元,配置合理。
视频最后提到,Origin PC正在举办抽奖活动,赢家将获得一台与视频中相同的Origin PC。
视频提供了关于计算机维修服务选择的见解,可能有助于装备用户或他们的亲人更好地处理类似经历。
在处理计算机问题时,软件和BIOS设置错误可能与硬件问题同样重要。
用户在遇到计算机问题时,可能无法区分是硬件还是软件问题,也可能不知道如何处理。
视频强调了拥有专业技术支持和正确诊断问题的重要性。
尽管维修成本可能很高,但对于某些用户来说,购买新计算机可能比修理旧计算机更具成本效益。
Transcripts
why would origin PC sponsor a video
where their top-of-the-line gaming
machine performs like
this well maybe because it
doesn't hey there we go that's better
the neuron should be getting hundreds of
frames per second in CS2 and ours would
have if we hadn't given it to our techy
friend 2 fix and gotten it back worse
than before of course it arrived from
origin in perfect working order but well
we'll get to that it's a really common
situation and for many people the next
move is to prepare their wallet and head
to the tech shop if they had an origin
PC they could just use their 24/7
lifetime support but if they don't have
an origin PC well the big question is
where do you go the service department
at a big box store would surely have the
processes and tools to diagnose and
repair your PC but on the other hand
maybe the veteran Tech at the mom Pop
shop down the road is best equipped to
evict your systems
Gremlins yeah we couldn't decide which
route to go either so we dropped off two
identical and identically broken systems
courtesy of origin to compare big box
versus small business but before we get
into the results we need to know the
problem let's take a look at the messes
that we're going to be handing over I'm
that friend everyone asks for tech
support but I don't mind helping to set
up such a beautiful
machine it looks so
fast and it
is but it's a little loud okay I've
watched a lot of videos about system
tuning and I know what this
means
overheating that is where everything
went from oops to
OMG that cable that was loosened during
unpacking handled communication between
the PC and our Cooler's I Q Link system
Hub so that knocked out RPM monitoring
for our fans meaning it's Full Throttle
o clock all the time now a quick reality
check before we go further the link AIO
and fans all have temperature probes in
them so this Behavior doesn't normally
happen but in general a hub running full
speed due to a loss of signal is a very
common scenario and one that should be
easy for a technician to rectify too bad
our friend isn't a technician first they
tried rolling back the Nvidia driver to
the earliest one available Unfortunately
they did so without removing the
existing driver so not only did this not
solve the problem it created a new one
device manager is now reporting error
code
43 oops too bad my friend didn't notice
then they ran C cleaner and started
uninstalling stuff in hopes that it
would help which it did not friendo was
running short on ideas by this point so
they dug around in the Bios and disabled
everything they could find that would
cause extra heat in hopes that the fans
would slow down and for good measure
they also locked the core clocks as low
as they would go it's too bad the LTT
hat Pro doesn't make you smarter just
more water resistant LTT store.com now
as a pretty average buyer of a pre-built
system I don't know any of what my
friend did and even if I did I wouldn't
understand what it meant all I would
know is my games are unplayable they
crash and my system is as loud as a
vacuum
cleaner I would have no way of knowing
is it a hardware or a software problem
or even how to tell the difference and I
would probably be scared of damaging it
any further now I could contact the
manufacturer and for a brand new pc
that's probably a pretty good bet origin
PC has scored well for customer service
in our secret shopper series origin PC
what can I say wow A+ a nail under 10
minutes and bacon face mask 24/7 A+ and
they have free lifetime support but not
everybody has a brand new PC or An
Origin PC for that matter now of course
what we actually are dealing with here
is a software and bios smess and one
loose cable the quickest way of fixing
it then would be to plug the cable in
clear the SOS and reinstall Windows but
it can also be fixed without doing
either of those things if you know
exactly what we did the texts of course
don't so let's listen in and see what
kinds of conclusions they drew starting
with the langly Best Buy hey so I bought
this off of a friend a couple days ago
and it's been giving me problems when
I've been trying to play games on it um
they're just running super slow and the
thing sounds like it's going no um chew
who bought it um from origin I believe I
thought butas it from no no no no is a
custom made right uh um I'm not sure he
he bought it and never even took it out
of the box it's a yeah put a sticky note
here with my steam in case you need to
get in there like when you play games
they're lagging or they're super slow
yeah super slow one of the games I have
hell divers 2o when I open it it just
crashes and it says something about the
CPU being bad or something I'm not sure
chewy did a really good job of both
playing the ignorant customer who has no
idea what he's talking about while also
putting out a nice little trail of
breadcrumbs for them to follow in order
to diagnose this issue he even gave them
access to a steam account that has a
specific game installed that requires
AVX support so they would get the error
message that would help them reconfigure
the BIOS we not taking
it excuse me I mean I guess right like I
can't force you to work on something you
can just be like no look this job is not
right for us maybe take it somewhere
else but we we are not taking it it's a
little direct we're not working on
custom
Bill he says you know what up like that
because we have those parts from the
brand directly with manufactur warranty
okay fortunately I'm really sorry for
that but that be okay he tried to soften
it a little bit some called
memory mem the shop nearby they do B C
and stuff like that on the one hand I
kind of get his rational now look we
don't necessarily have access to
replacement parts for this thing on the
other hand if you're going to recommend
that I go to another shop can you at
least tell me the actual name of the
shop ah the irony of not being able to
remember the name of memory
something Express that's it so we just
got told to leave essentially at the
first Best Buy that can't be policy
Emily is that that's not policy is it no
we called them afterwards and they told
us that yes they actually absolutely do
work on like pre-built computers or and
also custombuilt computers that they
they don't sell in their stores you know
what I bet it's about they probably saw
how high-end it was looked at the issues
that we were having with it and went
this thing's haunted and just didn't
want to deal with it cuz you make a
mistake on a you know $600 office box
okay what that's a $50 mistake or a $100
mistake you make a mistake on on a you
know 5,000 6,000 Canadian dollar gaming
rig let's move on drop off this time at
the Best Buy on King George Highway
heyel is this big is this what do you
want to do now get it fixed whatever
whatever it needs chewy really does play
the ignorant customer extremely well he
has like strong trust fund kid Vibes
I've got this like crazy machine I just
like you don't know fix it I guess sure
whatever JW's our community coordinator
by the way so if you ever see a reply on
Reddit that's not from me it's probably
from him St
or a monitor it's an interesting
question do you hook it up to a TV or a
monitor unless they were trying to help
figure out if we were plugged into the
onboard GPU or the dedicated graphics
card maybe it's a custom leave order uh
I I bought it off a friend I'm not sure
what is a custom PC they won't look at
it wait this is an interesting
distinction
and I can kind of see where they're
coming from but even at this second Best
Buy location they're drawing a line
between a system that was built of
custom parts by an experienced
integrator Like An Origin PC and a
system that could be built of the exact
same Parts but by the individual user
and in that case it's not about the
value of the parts and the risk of you
know breaking them or the difficulty
finding Replacements because they're
willing to work on an origin PC they
just don't want to work on potentially
those exact same Parts if you put it
together yourself and maybe bungled
something up because who knows you could
be trying to blame them for it if you
bent a pin in the socket or whatever the
case may be they've probably run into
some horror stories working on custom
PCS
you so my friend tried but he moved just
before just after he sold it to me it
seems almost seems like what he did made
it worse I don't really know what he did
and the thing is if you've ever worked
in a tech shop you will know exactly how
common this kind of scenario is oh yeah
my friend or my nephew or my uncle
worked on the system and like I don't
know what they did and you see all kinds
of wild things that supposedly techy
friends and family members will do to
systems they're well-intentioned they
just don't really have familiarity with
the hardware this is not a software
issue so it's kind of a hardware issue
we need to ship it out to
the what you can't tell me that you know
what kind of issue it is without even
like turning on the system then again
what I suspect is that they just don't
want to deal with it there in the store
they want to send it to the depot so
they're just telling us anything that it
takes to get us to accept that this
needs to go to the depot so that they
can just kind of go yeah fancy expensive
system I don't want to deal with it I
send it away to the other guys P
shipping and diagnosis it's $100 man 100
bucks to even start to do anything do
you have any important data that's a
good question they're going to call you
after diagnos do you want to sign up for
the wait what sign up for membership
hopefully you're going to fix it I won't
need a membership to Best Buy the whole
drop off process at the second Best Buy
took about 20 minutes half of which was
filling out paperwork they did log the
issues that we had with the machine and
they gave us a case ID and a phone
number we could call to get updates but
we're still having a hard time figuring
out exactly what Best Buy's policy is
with respect to working on custom PCS
versus just OEM PCS from HP Lenovo and
the like when we called the main line
they said no there's no reason that they
wouldn't look at a completely
custombuilt PC let alone one that was
built by a system integrator but both of
the stores we talked to were like whoa
whoa whoa whoa whoa when it came to
working on custom PCS and only one of
them was willing to work on our origin
now for the one I'm more excited about
let's listen to the drop off at black
laab which you guys may recognize as the
mom and pop shop that we bought all the
old inventory from a couple of months
ago Keith seemed like the kind of battle
hardened technician that should be able
to make short work of this but only the
result results matter and let's see what
they are what's going on with it right
to the point um so first of all it's
insanely loud and I feel like that's not
right and it's it's running slow in
general but especially trying to run
games like it can't even run anything
really really yeah SSD obviously I'm not
sure huh first thing he asks is do you
have an SSD that makes a ton of sense
it's really interesting how the kind of
shop you go to
dictates the kinds of questions they ask
just like secret shopper you know Dell
is asking questions like are you buying
an entire fleet of these things do you
want on-site service whereas a custom
builder like origin PC is asking what
games do you want to play and what FPS
do you want to play them at so in the
same way Keith probably sees a lot of
15-year-old machines so he wants to know
okay is there anything obvious that's
making this thing dog slow like does it
have a hard drive and also do I even
want to work on another machine that has
a hard drive in it wait you know 10
minutes for an application to install
you didn't even take it out of the box
interesting what yeah how
much uh that's hilarious chewy doesn't
know how much he paid for it like 3K he
just made up a number yeah he was moving
away so we just want to get it off his
hands but it's not running right nope
maybe that's why he wanted to get it
off yeah for now so it goes into Windows
yes and then everything goes is there a
password no but my steam info is Hest
sticky note there perfect I'm going to
go home
tonight I can't believe neither of the
best buys called chewy on giving his
steam credentials whereas kei's like Yo
dude the low points for professionalism
but high points for efficiency the whole
interaction with Keith took less than
five minutes is it a 49 you know uh I
don't know we get this video part
10 I'm just kidding that
oh man
see I don't know Keith very well but
I've spent enough time with him to know
that I think he's honest enough that he
wouldn't actually just swap out the
hardware in someone's machine who
obviously has no idea what they have but
he's also smart enough to see that this
is someone he freaking could if he
really felt like it awesome all right
okay thank you take care of just as I
remember him an efficient troll now it's
time for pickup Chewy was sick that day
so we sent in llo to grab the machines
starting with Best Buy so I just want to
SC can I see the document that they're
looking at please yep my goodness we got
a whole
folder jeez motherboard uh the hard
drive Ram everything is good so this is
the T P okay wait a second whoa whoa
whoa whoa whoa whoa whoa whoa whoa whoa
how much did I pay for this whole tube
of thermal paste of which you guys used
one tiny dollop they sold me a giant
tube of thermal paste because they Reen
read the
cooler really how much did I pay for
this 20 bucks in thermal paste that
wasn't even the problem you guys okay uh
nothing wrong with the hardware just the
pH like you know the overheating was
causing the problem overheating was the
problem no you put on new thermal paste
you think you solved the problem but H
we're about to look at this machine and
I don't think we're going to find the
problem solved if they think overheating
was the problem if anything under
heating was the problem we had too much
cooling fans they played the game for a
little while and see how it goes they uh
kept it on like you know the computer
for almost like you know more than 24
hours you to sees anything happening
passing anything okay all is good I'm
afraid I don't really understand what
they're saying so they reimbursed me the
hardware repair
and then charged me almost double for
software repair because they reinstalled
the operating system they made no
mention of Bio settings no mention of
the loose link Hub cable they charged me
20 bucks for a gigantic tube of thermal
paste that I think it's pretty clear
from the way that I'm talking about this
system I have no idea what it is I am
never going to use did they even solve
the problem you had the lot of fan so
the fan like over the time you were B
noise oh oh the fans were noisy yeah
yeah because say you had three here
three here six oh just a lot of fans in
it yeah so that is normal
there more fans is not more noise yeah
we have 12 fans which means they should
be spinning very slow and making very
little noise oh Best Buy Best Buy Best
Buy it is very heavy yeah yeah I know I
know I going have to carry are you manag
to carry yeah it'll be okay yeah going
somebody to their credit it seemed like
they were offering to help them carry
the system out that's one thing they did
well but I paid
$123 to fix a computer that as far as I
can tell is not fixed actually it was a
total of 209 because what a total of 209
holy
bananas we paid 250 bucks for them to
not fix the
problem maybe they shouldn't work on
custom
PCS all right let's see how black lab
did can I get the documentation for that
one about the same price though
realistically I guess what it comes down
to now is did Keith manage to fix the
computer hey I just had a pick up oh
okay what was wrong with it oh it had to
be completely reloaded completely
reloaded it was wacko man those fans
were just roaring I tried everything to
get them to shut up oh yeah okay
reloading software all that stuff just
didn't work so ioaded everything did all
the drivers again it's awesome
interesting Okay cool so it's all it's
all good now yep and if he has any
problems whatsoever just tell him to
call me that's nice offering the
followup and he did have some malware on
there so malware oh okay do we have any
idea what malware he's referring to did
we have logging software on there to see
what they were no nothing no no the best
I can figure is CA cleaner and wind zip
yeah I wouldn't consider those malware
awesome thank you so much thank you so
much have a great day all right you too
full marks for efficiency and love the
personality but I think at best Keith is
headed for a partial pass here he says
that the fans are quieted down now and
there is a way to do that without recing
that Link cable but he didn't manage to
find the underlying problem and he made
no mention of any of the issues in the
bio so I have to say I'm a little
worried that the performance of the
machine even if the fans are quiet is
not going to be up to Snuff he also
charged a little more than Best Buy did
but if you managed to solve the problem
at least solved enough that I can use my
computer
then it's hard to really complain about
that God I can sure complain about how
much it costs to get service done on a
computer I can see why people just buy a
new machine like if you have a
5-year-old Dell or something and you
take it into a shop they're like yeah
it's going to be three or four labor
hours to reload Windows put on drivers
and get it up and running again be like
a screw it I'll just get a new one and
then it'll just be fast anyway and this
my friend is where e-w babies come from
starting with the Best Buy PC I am not
that impressed with the condition of
this computer I mean we dropped it off
brand new and it is so covered in
fingerprints and thermal paste that I
could probably defeat the biometric
security of the phone of this technician
not to mention they left this giant
stupid service tag sticker on it
like why it comes off pretty easily so
just remove it I don't know maybe I'm
just in a bad mood and being picky
because I don't think they solve the
problem let's see let's see maybe I'll
feel differently when we open it up and
they did a great job or
whatever all right get me my
screwdriver I'm talking to me I will get
me my
screwdriver how's their thermal Pace
job um
realistically probably not going to
cause any problems but I'd have put on
more especially since like I have plenty
do we have thermal results for uh the
after no probably shouldn't have pulled
this off then oh seriously you made it
that easy on them I thought you meant
you were going to pull out like one of
these USBC connections between the link
devices you pulled a freaking USB header
off and they didn't notice that they did
not
brother I mean if you diagnosed it as a
software issue and you didn't look that
closely at the hardw where I can kind of
see how you could miss it but you went
you did a full re and re on the CPU
Cooler so you thought it was hardware
and you didn't check if a USB header was
uninstalled what that tells me is I'm
going to press this
button and that's going to happen which
they passed off as normal how much you
want to bet origin PC based on the
experiences we've had with them would
fix this issue over the phone in like 10
minutes before we hook up a monitor and
see how they did software wise let's
have a look at Keith's
Hardware also a little fingerprint but
the difference here is that the
fingerprints are in the typical carrying
positions and uh are not made out of
thermal paste so this is probably
us wait where's the US oh he plugged it
back in did he plug the USB header back
in we didn't do it okay so that's
interesting Keith is still it was a
software issue at least that's what he
told us but he found the hardware issue
which solved his problem if you do the
right thing that's definitely better
than just not seeing it at all even if
you aren't sure exactly which thing you
did fixed it he took longer he took a
week compared to 3 days and he did
charge us more but here let's get this
thing fired up oh and of course my RGB
is working properly now too now that
we're posted let's see how they did they
managed to enable XMP they put it on the
first profile which is 6,000 megatrans
per second rather than
6,200 AVX is still
disabled frequency control is fine
though you know what's funny to me we've
talked about this in our troubleshooting
challenges before if you suspect at all
that a bios configuration issue is
present modern systems all you got to do
is go into the profiles create a profile
for what they had just in case you know
if they had like weird Legacy boot
settings or something like
that reset it and see if that solves the
problem and if it does then great you
enable XMP and you're done you don't
have to dig through all the sub menus to
find what stupid thing their friend
adjusted there's no avoiding it is there
we're going to have to start a tech shop
so people can have their computers fixed
properly well we'll see maybe black laab
did great now that we're on the desktop
I'm even more confused did they really
install user Benchmark and then just
leave it here yeah Ida to which is not
free software like you're not allowed to
just use it however you want and leave
it on any system you want oh this is
even a oh no it is a trial for yeah yeah
there's even a thing that pops up and
tells me that probably their worst sin
was that Norton 360 was not on this
computer when we dropped it off now the
reason for that can actually be traced
back to MSI who includes Norton in their
driver package bundle thing but when you
do a Windows refresh I kind of expect
you to pay attention to what I had
installed on the machine and not leave
anything extra on it that seems to be
about it now let's get this machine shut
down
so ah our audio is usable let's move
over to Keith's machine oh Keith didn't
turn off fan speed monitoring so we get
that CPU fan error when the system First
turns on that's a rookie mistake it's
even in the simple interface that's how
quick that is to fix oh Keith used the
higher XMP
profile and did he reset seos no AVX is
still off he's got all the frequency
stuff fixed why not just clear seos both
of you In fairness to Keith the CPU fan
error message is a lot less of a problem
on these MSI boards on an Asus one it'll
hang until you go in and tell it not to
check it now that we're in Windows I see
no sign of
user Heaven Benchmark okay a really
Heaven does anyone use that anymore and
B can't can't believe in software
installed on people's systems if you
have a conversation with them that goes
I put this on there in order to do this
it's really useful for this you may want
to use it otherwise you can just take it
off it's not harming anything then at
least Le that's a conversation we had if
you're just leaving software installed
on my system it's it's sloppy no Norton
though Kudos Keith for installing the
drivers properly either doing it
manually by downloading them and then
installing them or by making sure you're
paying attention when you use that
package and unselecting Norton for
gamers since we have Heaven on here I
guess we can do a quick check and see if
the system is performing as we would
expect and it is casual 600 fr per
second did they really put 409s in these
things mhm oh
origin you guys and your crazy systems
now that we've run through both systems
the results are both clear and also not
clear Best Buy they failed they solved
problems we didn't have and they didn't
solve the problems we did have all while
charging us $200 and selling us a bunch
of thermal goop that we probably don't
need meanwhile over at black laab Keith
did manage to nail the fanish is so that
was the underlying problem but what he
missed was enabling AVX in order to get
hell divers 2 working which we
explicitly told him was a concern and
even gave him our Steam account so that
he could check however I don't want to
write him off yet because on our way out
the door he did say hey just give me a
call if anything else goes wrong let's
see if he's willing to troubleshoot this
for us over the phone or fix it for free
in which case I'm ready to give him
Colin can you call this computer shop
for me and just explain the problem that
we have uh it's AVX related and we can't
launch hell divers
too right no it's okay never
mind we found Hoffman I can't talk to
him because he'll probably recognize my
voice okay we ready
yeah
may I ask if uh Keith is around no he's
coming back in two
hours yeah we'll give you a call I guess
yeah I want to talk to Keith in two
hours well that went about as poorly as
it possibly could have two hours later
Keith gave us a call back and in about 8
minutes walked us through changing the
setting but before he did that he did
say hey if you bring it in I'd be happy
to fix this for you for no charge he
joked about charging us $600 for it or
something like that but was obviously
joking in the way that he does and I
guess at this point it's an a he hit
everything now that everything's fixed
up we should take a look at the kind of
performance we should be getting from
our origin PC and this is cool while I
was digging into that I noticed a couple
of other things that Keith got right he
installed IQ and he installed what then
was probably the latest GeForce drivers
these are quite new even though they're
not quite the newest uh the reason I was
poking around in the control panel was
that I want to enable DSR Dynamic super
resolution so we can see what kind of 4K
gaming performance we should expect from
a machine like this here's what I'm
thinking 4K Ray tracing
Ultra natively rendered and then motion
blur off should should handle it right
maybe we'll see God this game looks so
good when you max it out but it is so
demanding this is a 4
490 with a core i 94900 k and we're
getting about 70 FPS now with that said
it's a really even 70fps so it feels
extremely smooth compared to if we had
lows that were much much lower and we
were getting any kind of hitching or
stutter but uh when you crank it man is
R tracing ever heavy the good news is
now that Keith has solved our fan
problems
it's quiet not everybody needs a Swanky
LCD on their cooler a ton of RGB fans an
RTX 49d a 99d pro SSD and 32 gigs of
Dominator memory the neuron starts at
just over $2,300 with respectable specs
in readyto ship configurations and you
can find links to their neuron desktops
and more in the description down below
but if you want one that goes this hard
you can win one for free origin PC is
giving away a neuron just like like the
ones we used today with a core i 94900 k
and an RTX 490 winners will be drawn 2
weeks from today and all you need to do
is follow the link to origin PC's
giveaway down below and enter big thanks
to them for sponsoring this video while
I can't speak to the experience you'll
have at every single Best
Buy or at every single mom and pop shop
I still think there were some
interesting learnables here that might
help equip you better if you or one of
your loved ones who you don't feel like
fixing a computer for ever needs to go
through an experience like this if you
guys enjoyed this video maybe check out
the recent secret shopper origin PC
makes a very small cameo
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