I Asked Best Buy to Fix my PC… They FAILED

Linus Tech Tips
3 Apr 202430:37

Summary

TLDR视频讲述了一台Origin PC游戏电脑出现性能问题后,被送往两家不同的维修店进行维修的经历。第一家是大型连锁电器商店Best Buy,第二家是小型的电脑维修店Black Lab。视频详细记录了两家维修店的服务态度、诊断过程以及最终的维修结果。最终,尽管Black Lab的维修费用较高,但他们成功解决了问题,而Best Buy则未能正确诊断并修复电脑。视频还讨论了维修电脑时可能遇到的问题,以及如何更有效地解决这些问题。

Takeaways

  • 💻 视频中比较了Origin PC的顶级游戏机在出现问题后,通过不同渠道进行维修的体验。
  • 🛠️ Origin PC提供24/7终身支持,但非Origin PC用户在遇到问题时可能需要寻找解决方案。
  • 🔧 视频中的PC因为朋友尝试自行修理导致问题加剧,原本如果通过Origin PC的终身支持可以解决。
  • 💡 维修前的问题是由于一个松动的电缆导致风扇的RPM监控失效,造成过热。
  • 🛒 在尝试不同的维修途径时,作者分别将两台相同的故障机器送到大型连锁店和小型电脑店进行比较。
  • 🏢 作者在大型连锁店Best Buy的体验中,遇到了对高端机器的维修犹豫和推诿。
  • 💼 在小型电脑店Black Lab的体验中,虽然解决了风扇噪音问题,但未能完全解决所有问题。
  • 💰 在Best Buy的维修中,作者对收费和使用的热导膏量表示不满。
  • 🔄 经过两家维修点的工作,机器的问题部分得到解决,但仍有遗留问题。
  • 🎮 视频最后,Origin PC赞助了该视频,展示了其高端配置和性能。
  • 📢 视频提供了关于电脑维修和选择维修服务时的一些见解和建议。

Q & A

  • 视频中提到的Origin PC的顶级游戏机性能如何?

    -视频开始提到Origin PC的顶级游戏机性能应该非常好,但在实际测试中出现了问题,性能并没有达到预期。

  • 为什么视频中的Neruon电脑在CS2游戏中的帧数没有达到预期?

    -因为电脑在给技术人员修理后出现了问题,原本应该能达到每秒数百帧,但实际上并没有。

  • 视频中提到的朋友在尝试修复电脑时做了哪些错误操作?

    -朋友在尝试修复电脑时,错误地回滚了Nvidia驱动程序,没有移除现有驱动就进行了操作,导致设备管理器出现了错误代码43。此外,他还使用了C cleaner卸载了一些软件,试图通过禁用BIOS中的一些设置来降低系统热度,并将核心时钟锁定到最低。

  • 视频中的测试者将两台相同的故障电脑分别送到了哪些地方进行维修?

    -测试者将两台相同的故障电脑分别送到了大型连锁店Best Buy和一个名为Black Lab的小型电脑修理店进行维修。

  • Best Buy在处理视频中的电脑问题时表现出了哪些不足?

    -Best Buy在处理电脑问题时,错误地诊断出了一些并不存在的问题,并且没有解决实际存在的硬件问题,如松动的连接线。此外,他们还向客户出售了不必要的大量热导膏,并收取了200美元的费用。

  • Black Lab的技术人员Keith在修理电脑时表现出了哪些优点和缺点?

    -Keith在修理电脑时表现出了高效率和直接解决问题的能力,他快速诊断并解决了风扇噪音问题。但他没有解决AVX功能未启用的问题,这是客户特别关心的问题,因为他需要运行需要AVX支持的游戏。

  • 最终测试者是如何解决电脑的AVX相关问题的?

    -测试者在与Black Lab的技术人员Keith进行了电话沟通后,Keith在大约8分钟内通过电话指导他们更改了BIOS设置,解决了AVX相关问题。

  • 视频中提到的Origin PC的24/7终身支持服务有哪些优势?

    -Origin PC的24/7终身支持服务意味着客户可以随时获得技术支持,这对于解决电脑问题非常有帮助,尤其是对于那些没有技术背景的客户。

  • 视频最后提到的Origin PC赞助的抽奖活动是什么?

    -视频最后提到Origin PC正在举办一个抽奖活动,获胜者将有机会赢得一台配置有Core i9 4900K和RTX 4090的Origin PC Neuron电脑。

  • 视频的结论是什么?

    -视频的结论是,尽管在不同的修理店可能会有不同的维修体验,但重要的是找到能够正确诊断并解决问题的技术人员。同时,对于消费者来说,了解自己的电脑问题以及如何与技术人员沟通是非常必要的。

Outlines

00:00

💻 电脑维修的困境与Origin PC的优势

该段落讲述了一台高端游戏电脑由于技术问题无法达到预期性能,而用户面临维修选择的困境。Origin PC作为顶级游戏电脑品牌,提供了24/7的终身支持服务,这是其他品牌所不具备的。同时,通过对比大型连锁店和小型店铺的维修服务,展示了不同维修点的服务差异和可能遇到的问题。

05:02

🛠️ 技术维修的挑战与客户体验

这一段描述了用户在尝试自行解决问题后,将电脑送到两家不同的维修点进行维修的经历。第一家维修点拒绝接受维修,理由是电脑不是他们销售的产品。第二家维修点虽然接受了维修,但对维修政策的解释和执行存在混乱。这反映了技术维修服务中的挑战和客户体验的不一致性。

10:03

💡 维修结果与问题分析

该段落详细讨论了两家维修点对问题的诊断和解决方案。第一家维修点未能识别出真正的硬件问题,而是错误地将其归咎于软件问题,并对用户收费。第二家维修点虽然解决了风扇噪音问题,但未能解决AVX支持问题,这是用户特别关注的问题。这展示了维修服务中可能存在的问题和不足。

15:05

🔧 维修后的电脑性能与用户满意度

在这一段中,用户对两家维修点的维修结果进行了评估。第一家维修点的维修结果令人失望,因为问题并未得到解决,而且收费过高。第二家维修点虽然解决了部分问题,但仍有遗漏。用户对第二家维修点的服务态度和后续支持表示满意,但对于性能是否完全恢复仍有担忧。

20:07

🎮 游戏性能测试与电脑维修的教训

这一段通过游戏性能测试来验证维修后的电脑性能,并讨论了整个维修过程中的教训。用户对电脑的性能表示满意,但对维修过程中的一些不规范操作表示批评。同时,用户也反思了如何选择维修服务提供商,以及如何更好地准备和了解维修过程。

25:07

🎁 总结与Origin PC的赞助

最后一段总结了整个视频的内容,并强调了Origin PC作为赞助商的角色。用户分享了他们在电脑维修过程中的学习和体验,同时感谢Origin PC提供的高质量产品和服务。此外,还提到了Origin PC正在进行的赠品活动,鼓励观众参与。

Mindmap

Keywords

💡Origin PC

Origin PC是一家提供高性能游戏电脑的公司。在视频中,它作为赞助商出现,展示了其顶级游戏电脑的性能问题。

💡技术支持

技术支持是指为用户提供的关于计算机硬件和软件的帮助与服务。在视频中,讨论了当电脑出现问题时,用户应该如何寻求技术支持。

💡硬件问题

硬件问题指的是计算机物理组件出现的故障或性能不佳。在视频中,讨论了由于硬件问题导致的电脑性能下降和噪音问题。

💡软件问题

软件问题是指计算机程序或操作系统中的错误或不兼容问题。在视频中,软件问题与硬件问题相对,讨论了如何区分和解决。

💡客户服务

客户服务是指企业为满足客户需求和解决问题而提供的服务。在视频中,对比了不同商家提供的客户服务水平。

💡系统调优

系统调优是指对计算机系统进行优化,以提高性能和效率。在视频中,提到了系统调优的一些方法和误区。

💡BIOS设置

BIOS设置是指基本输入输出系统(Basic Input Output System)的配置选项,它控制着计算机启动和运行时的基本功能。在视频中,BIOS设置是一个关键问题,需要正确配置以确保系统正常运行。

💡散热

散热是指通过各种方式将计算机组件产生的热量散发出去,以防止过热。在视频中,散热问题导致了电脑噪音大和性能下降。

💡风扇控制

风扇控制是指对计算机内部风扇转速的管理和调节,以保持适宜的温度和噪音水平。在视频中,风扇控制出现问题,导致风扇一直以全速运转。

💡系统重装

系统重装是指重新安装计算机的操作系统,通常用于解决严重的软件问题或彻底清理系统。在视频中,系统重装被提及作为一种可能的解决方案。

Highlights

Origin PC赞助视频展示了他们的顶级游戏机的性能问题。

如果拥有Origin PC,用户可以使用他们全天候的终身支持服务,而无需去技术商店。

测试中,两台相同的Origin PC出现了性能问题,一台由大型连锁店Best Buy维修,另一台由小型企业Black Laab维修。

性能问题的根源是一个松动的电缆,导致风扇的RPM监控失效,从而使风扇全速运转。

尽管技术人员应该能够轻松修复这个问题,但朋友的尝试却使情况变得更糟。

在Best Buy,由于PC是由朋友购买的,而不是直接从Origin购买的,他们拒绝提供服务。

在Black Laab,技术人员Keith迅速诊断并解决了风扇噪音问题,但没有解决AVX支持问题。

尽管Best Buy和Black Laab都未能完全解决问题,但Black Laab提供了后续支持,并愿意免费修复。

Origin PC在客户服务方面得分很高,提供了优秀的支持体验。

在性能测试中,经过维修的Origin PC能够达到每秒600帧的游戏体验。

Origin PC的Neuron系列起价仅超过2300美元,配置合理。

视频最后提到,Origin PC正在举办抽奖活动,赢家将获得一台与视频中相同的Origin PC。

视频提供了关于计算机维修服务选择的见解,可能有助于装备用户或他们的亲人更好地处理类似经历。

在处理计算机问题时,软件和BIOS设置错误可能与硬件问题同样重要。

用户在遇到计算机问题时,可能无法区分是硬件还是软件问题,也可能不知道如何处理。

视频强调了拥有专业技术支持和正确诊断问题的重要性。

尽管维修成本可能很高,但对于某些用户来说,购买新计算机可能比修理旧计算机更具成本效益。

Transcripts

00:00

why would origin PC sponsor a video

00:02

where their top-of-the-line gaming

00:04

machine performs like

00:07

this well maybe because it

00:10

doesn't hey there we go that's better

00:14

the neuron should be getting hundreds of

00:16

frames per second in CS2 and ours would

00:20

have if we hadn't given it to our techy

00:23

friend 2 fix and gotten it back worse

00:26

than before of course it arrived from

00:28

origin in perfect working order but well

00:31

we'll get to that it's a really common

00:33

situation and for many people the next

00:36

move is to prepare their wallet and head

00:38

to the tech shop if they had an origin

00:41

PC they could just use their 24/7

00:43

lifetime support but if they don't have

00:45

an origin PC well the big question is

00:48

where do you go the service department

00:51

at a big box store would surely have the

00:53

processes and tools to diagnose and

00:55

repair your PC but on the other hand

00:57

maybe the veteran Tech at the mom Pop

01:00

shop down the road is best equipped to

01:02

evict your systems

01:04

Gremlins yeah we couldn't decide which

01:06

route to go either so we dropped off two

01:09

identical and identically broken systems

01:13

courtesy of origin to compare big box

01:16

versus small business but before we get

01:19

into the results we need to know the

01:21

problem let's take a look at the messes

01:24

that we're going to be handing over I'm

01:26

that friend everyone asks for tech

01:28

support but I don't mind helping to set

01:30

up such a beautiful

01:33

machine it looks so

01:36

fast and it

01:38

is but it's a little loud okay I've

01:41

watched a lot of videos about system

01:43

tuning and I know what this

01:45

means

01:47

overheating that is where everything

01:50

went from oops to

01:53

OMG that cable that was loosened during

01:55

unpacking handled communication between

01:58

the PC and our Cooler's I Q Link system

02:00

Hub so that knocked out RPM monitoring

02:04

for our fans meaning it's Full Throttle

02:06

o clock all the time now a quick reality

02:09

check before we go further the link AIO

02:12

and fans all have temperature probes in

02:14

them so this Behavior doesn't normally

02:16

happen but in general a hub running full

02:19

speed due to a loss of signal is a very

02:21

common scenario and one that should be

02:24

easy for a technician to rectify too bad

02:26

our friend isn't a technician first they

02:30

tried rolling back the Nvidia driver to

02:32

the earliest one available Unfortunately

02:35

they did so without removing the

02:37

existing driver so not only did this not

02:39

solve the problem it created a new one

02:42

device manager is now reporting error

02:44

code

02:45

43 oops too bad my friend didn't notice

02:49

then they ran C cleaner and started

02:51

uninstalling stuff in hopes that it

02:53

would help which it did not friendo was

02:57

running short on ideas by this point so

02:59

they dug around in the Bios and disabled

03:01

everything they could find that would

03:03

cause extra heat in hopes that the fans

03:05

would slow down and for good measure

03:07

they also locked the core clocks as low

03:09

as they would go it's too bad the LTT

03:12

hat Pro doesn't make you smarter just

03:14

more water resistant LTT store.com now

03:17

as a pretty average buyer of a pre-built

03:19

system I don't know any of what my

03:21

friend did and even if I did I wouldn't

03:24

understand what it meant all I would

03:26

know is my games are unplayable they

03:29

crash and my system is as loud as a

03:30

vacuum

03:32

cleaner I would have no way of knowing

03:34

is it a hardware or a software problem

03:37

or even how to tell the difference and I

03:39

would probably be scared of damaging it

03:42

any further now I could contact the

03:45

manufacturer and for a brand new pc

03:47

that's probably a pretty good bet origin

03:49

PC has scored well for customer service

03:52

in our secret shopper series origin PC

03:55

what can I say wow A+ a nail under 10

03:58

minutes and bacon face mask 24/7 A+ and

04:03

they have free lifetime support but not

04:06

everybody has a brand new PC or An

04:09

Origin PC for that matter now of course

04:12

what we actually are dealing with here

04:14

is a software and bios smess and one

04:16

loose cable the quickest way of fixing

04:19

it then would be to plug the cable in

04:21

clear the SOS and reinstall Windows but

04:24

it can also be fixed without doing

04:26

either of those things if you know

04:28

exactly what we did the texts of course

04:30

don't so let's listen in and see what

04:33

kinds of conclusions they drew starting

04:36

with the langly Best Buy hey so I bought

04:39

this off of a friend a couple days ago

04:41

and it's been giving me problems when

04:42

I've been trying to play games on it um

04:45

they're just running super slow and the

04:47

thing sounds like it's going no um chew

04:51

who bought it um from origin I believe I

04:54

thought butas it from no no no no is a

04:57

custom made right uh um I'm not sure he

05:01

he bought it and never even took it out

05:03

of the box it's a yeah put a sticky note

05:06

here with my steam in case you need to

05:08

get in there like when you play games

05:10

they're lagging or they're super slow

05:12

yeah super slow one of the games I have

05:14

hell divers 2o when I open it it just

05:16

crashes and it says something about the

05:18

CPU being bad or something I'm not sure

05:20

chewy did a really good job of both

05:22

playing the ignorant customer who has no

05:25

idea what he's talking about while also

05:28

putting out a nice little trail of

05:29

breadcrumbs for them to follow in order

05:31

to diagnose this issue he even gave them

05:33

access to a steam account that has a

05:35

specific game installed that requires

05:38

AVX support so they would get the error

05:40

message that would help them reconfigure

05:42

the BIOS we not taking

05:48

it excuse me I mean I guess right like I

05:51

can't force you to work on something you

05:54

can just be like no look this job is not

05:56

right for us maybe take it somewhere

05:58

else but we we are not taking it it's a

06:02

little direct we're not working on

06:04

custom

06:06

Bill he says you know what up like that

06:09

because we have those parts from the

06:11

brand directly with manufactur warranty

06:13

okay fortunately I'm really sorry for

06:15

that but that be okay he tried to soften

06:18

it a little bit some called

06:21

memory mem the shop nearby they do B C

06:26

and stuff like that on the one hand I

06:28

kind of get his rational now look we

06:31

don't necessarily have access to

06:32

replacement parts for this thing on the

06:35

other hand if you're going to recommend

06:36

that I go to another shop can you at

06:38

least tell me the actual name of the

06:40

shop ah the irony of not being able to

06:42

remember the name of memory

06:45

something Express that's it so we just

06:48

got told to leave essentially at the

06:51

first Best Buy that can't be policy

06:54

Emily is that that's not policy is it no

06:56

we called them afterwards and they told

06:59

us that yes they actually absolutely do

07:02

work on like pre-built computers or and

07:04

also custombuilt computers that they

07:06

they don't sell in their stores you know

07:08

what I bet it's about they probably saw

07:10

how high-end it was looked at the issues

07:14

that we were having with it and went

07:17

this thing's haunted and just didn't

07:19

want to deal with it cuz you make a

07:21

mistake on a you know $600 office box

07:25

okay what that's a $50 mistake or a $100

07:27

mistake you make a mistake on on a you

07:30

know 5,000 6,000 Canadian dollar gaming

07:35

rig let's move on drop off this time at

07:39

the Best Buy on King George Highway

07:42

heyel is this big is this what do you

07:46

want to do now get it fixed whatever

07:49

whatever it needs chewy really does play

07:51

the ignorant customer extremely well he

07:54

has like strong trust fund kid Vibes

07:57

I've got this like crazy machine I just

07:59

like you don't know fix it I guess sure

08:02

whatever JW's our community coordinator

08:04

by the way so if you ever see a reply on

08:06

Reddit that's not from me it's probably

08:07

from him St

08:09

or a monitor it's an interesting

08:12

question do you hook it up to a TV or a

08:15

monitor unless they were trying to help

08:19

figure out if we were plugged into the

08:20

onboard GPU or the dedicated graphics

08:23

card maybe it's a custom leave order uh

08:27

I I bought it off a friend I'm not sure

08:30

what is a custom PC they won't look at

08:32

it wait this is an interesting

08:36

distinction

08:37

and I can kind of see where they're

08:40

coming from but even at this second Best

08:42

Buy location they're drawing a line

08:45

between a system that was built of

08:47

custom parts by an experienced

08:49

integrator Like An Origin PC and a

08:52

system that could be built of the exact

08:53

same Parts but by the individual user

08:56

and in that case it's not about the

08:59

value of the parts and the risk of you

09:01

know breaking them or the difficulty

09:03

finding Replacements because they're

09:04

willing to work on an origin PC they

09:06

just don't want to work on potentially

09:09

those exact same Parts if you put it

09:12

together yourself and maybe bungled

09:13

something up because who knows you could

09:15

be trying to blame them for it if you

09:17

bent a pin in the socket or whatever the

09:19

case may be they've probably run into

09:21

some horror stories working on custom

09:23

PCS

09:26

you so my friend tried but he moved just

09:29

before just after he sold it to me it

09:32

seems almost seems like what he did made

09:33

it worse I don't really know what he did

09:35

and the thing is if you've ever worked

09:37

in a tech shop you will know exactly how

09:40

common this kind of scenario is oh yeah

09:42

my friend or my nephew or my uncle

09:45

worked on the system and like I don't

09:49

know what they did and you see all kinds

09:51

of wild things that supposedly techy

09:55

friends and family members will do to

09:57

systems they're well-intentioned they

09:58

just don't really have familiarity with

10:01

the hardware this is not a software

10:03

issue so it's kind of a hardware issue

10:05

we need to ship it out to

10:07

the what you can't tell me that you know

10:10

what kind of issue it is without even

10:12

like turning on the system then again

10:17

what I suspect is that they just don't

10:19

want to deal with it there in the store

10:21

they want to send it to the depot so

10:23

they're just telling us anything that it

10:26

takes to get us to accept that this

10:28

needs to go to the depot so that they

10:30

can just kind of go yeah fancy expensive

10:33

system I don't want to deal with it I

10:35

send it away to the other guys P

10:37

shipping and diagnosis it's $100 man 100

10:40

bucks to even start to do anything do

10:44

you have any important data that's a

10:46

good question they're going to call you

10:48

after diagnos do you want to sign up for

10:51

the wait what sign up for membership

10:54

hopefully you're going to fix it I won't

10:55

need a membership to Best Buy the whole

10:58

drop off process at the second Best Buy

11:00

took about 20 minutes half of which was

11:02

filling out paperwork they did log the

11:05

issues that we had with the machine and

11:06

they gave us a case ID and a phone

11:07

number we could call to get updates but

11:10

we're still having a hard time figuring

11:12

out exactly what Best Buy's policy is

11:14

with respect to working on custom PCS

11:17

versus just OEM PCS from HP Lenovo and

11:20

the like when we called the main line

11:22

they said no there's no reason that they

11:24

wouldn't look at a completely

11:26

custombuilt PC let alone one that was

11:28

built by a system integrator but both of

11:31

the stores we talked to were like whoa

11:34

whoa whoa whoa whoa when it came to

11:36

working on custom PCS and only one of

11:38

them was willing to work on our origin

11:40

now for the one I'm more excited about

11:42

let's listen to the drop off at black

11:44

laab which you guys may recognize as the

11:47

mom and pop shop that we bought all the

11:49

old inventory from a couple of months

11:51

ago Keith seemed like the kind of battle

11:54

hardened technician that should be able

11:56

to make short work of this but only the

11:58

result results matter and let's see what

12:00

they are what's going on with it right

12:03

to the point um so first of all it's

12:05

insanely loud and I feel like that's not

12:07

right and it's it's running slow in

12:10

general but especially trying to run

12:11

games like it can't even run anything

12:14

really really yeah SSD obviously I'm not

12:18

sure huh first thing he asks is do you

12:22

have an SSD that makes a ton of sense

12:26

it's really interesting how the kind of

12:28

shop you go to

12:29

dictates the kinds of questions they ask

12:32

just like secret shopper you know Dell

12:34

is asking questions like are you buying

12:36

an entire fleet of these things do you

12:37

want on-site service whereas a custom

12:40

builder like origin PC is asking what

12:42

games do you want to play and what FPS

12:43

do you want to play them at so in the

12:45

same way Keith probably sees a lot of

12:47

15-year-old machines so he wants to know

12:50

okay is there anything obvious that's

12:52

making this thing dog slow like does it

12:54

have a hard drive and also do I even

12:56

want to work on another machine that has

12:58

a hard drive in it wait you know 10

13:00

minutes for an application to install

13:01

you didn't even take it out of the box

13:03

interesting what yeah how

13:05

much uh that's hilarious chewy doesn't

13:07

know how much he paid for it like 3K he

13:09

just made up a number yeah he was moving

13:12

away so we just want to get it off his

13:13

hands but it's not running right nope

13:16

maybe that's why he wanted to get it

13:19

off yeah for now so it goes into Windows

13:23

yes and then everything goes is there a

13:25

password no but my steam info is Hest

13:29

sticky note there perfect I'm going to

13:31

go home

13:34

tonight I can't believe neither of the

13:36

best buys called chewy on giving his

13:39

steam credentials whereas kei's like Yo

13:42

dude the low points for professionalism

13:45

but high points for efficiency the whole

13:48

interaction with Keith took less than

13:50

five minutes is it a 49 you know uh I

13:53

don't know we get this video part

13:57

10 I'm just kidding that

14:00

oh man

14:03

see I don't know Keith very well but

14:06

I've spent enough time with him to know

14:07

that I think he's honest enough that he

14:10

wouldn't actually just swap out the

14:12

hardware in someone's machine who

14:13

obviously has no idea what they have but

14:17

he's also smart enough to see that this

14:19

is someone he freaking could if he

14:21

really felt like it awesome all right

14:23

okay thank you take care of just as I

14:26

remember him an efficient troll now it's

14:29

time for pickup Chewy was sick that day

14:31

so we sent in llo to grab the machines

14:34

starting with Best Buy so I just want to

14:37

SC can I see the document that they're

14:40

looking at please yep my goodness we got

14:42

a whole

14:44

folder jeez motherboard uh the hard

14:48

drive Ram everything is good so this is

14:52

the T P okay wait a second whoa whoa

14:55

whoa whoa whoa whoa whoa whoa whoa whoa

14:57

how much did I pay for this whole tube

14:59

of thermal paste of which you guys used

15:02

one tiny dollop they sold me a giant

15:05

tube of thermal paste because they Reen

15:08

read the

15:09

cooler really how much did I pay for

15:13

this 20 bucks in thermal paste that

15:16

wasn't even the problem you guys okay uh

15:18

nothing wrong with the hardware just the

15:20

pH like you know the overheating was

15:22

causing the problem overheating was the

15:25

problem no you put on new thermal paste

15:27

you think you solved the problem but H

15:30

we're about to look at this machine and

15:32

I don't think we're going to find the

15:33

problem solved if they think overheating

15:35

was the problem if anything under

15:37

heating was the problem we had too much

15:39

cooling fans they played the game for a

15:41

little while and see how it goes they uh

15:44

kept it on like you know the computer

15:46

for almost like you know more than 24

15:48

hours you to sees anything happening

15:50

passing anything okay all is good I'm

15:52

afraid I don't really understand what

15:54

they're saying so they reimbursed me the

15:57

hardware repair

15:59

and then charged me almost double for

16:02

software repair because they reinstalled

16:05

the operating system they made no

16:07

mention of Bio settings no mention of

16:09

the loose link Hub cable they charged me

16:11

20 bucks for a gigantic tube of thermal

16:13

paste that I think it's pretty clear

16:16

from the way that I'm talking about this

16:18

system I have no idea what it is I am

16:19

never going to use did they even solve

16:22

the problem you had the lot of fan so

16:25

the fan like over the time you were B

16:27

noise oh oh the fans were noisy yeah

16:30

yeah because say you had three here

16:32

three here six oh just a lot of fans in

16:34

it yeah so that is normal

16:37

there more fans is not more noise yeah

16:42

we have 12 fans which means they should

16:44

be spinning very slow and making very

16:47

little noise oh Best Buy Best Buy Best

16:51

Buy it is very heavy yeah yeah I know I

16:54

know I going have to carry are you manag

16:56

to carry yeah it'll be okay yeah going

17:00

somebody to their credit it seemed like

17:03

they were offering to help them carry

17:04

the system out that's one thing they did

17:07

well but I paid

17:09

$123 to fix a computer that as far as I

17:12

can tell is not fixed actually it was a

17:16

total of 209 because what a total of 209

17:20

holy

17:21

bananas we paid 250 bucks for them to

17:25

not fix the

17:26

problem maybe they shouldn't work on

17:28

custom

17:30

PCS all right let's see how black lab

17:33

did can I get the documentation for that

17:35

one about the same price though

17:38

realistically I guess what it comes down

17:39

to now is did Keith manage to fix the

17:42

computer hey I just had a pick up oh

17:45

okay what was wrong with it oh it had to

17:47

be completely reloaded completely

17:49

reloaded it was wacko man those fans

17:52

were just roaring I tried everything to

17:54

get them to shut up oh yeah okay

17:57

reloading software all that stuff just

17:59

didn't work so ioaded everything did all

18:00

the drivers again it's awesome

18:03

interesting Okay cool so it's all it's

18:04

all good now yep and if he has any

18:06

problems whatsoever just tell him to

18:07

call me that's nice offering the

18:10

followup and he did have some malware on

18:12

there so malware oh okay do we have any

18:15

idea what malware he's referring to did

18:17

we have logging software on there to see

18:19

what they were no nothing no no the best

18:22

I can figure is CA cleaner and wind zip

18:24

yeah I wouldn't consider those malware

18:27

awesome thank you so much thank you so

18:28

much have a great day all right you too

18:30

full marks for efficiency and love the

18:32

personality but I think at best Keith is

18:35

headed for a partial pass here he says

18:38

that the fans are quieted down now and

18:40

there is a way to do that without recing

18:42

that Link cable but he didn't manage to

18:46

find the underlying problem and he made

18:48

no mention of any of the issues in the

18:49

bio so I have to say I'm a little

18:51

worried that the performance of the

18:53

machine even if the fans are quiet is

18:56

not going to be up to Snuff he also

18:58

charged a little more than Best Buy did

19:00

but if you managed to solve the problem

19:02

at least solved enough that I can use my

19:05

computer

19:06

then it's hard to really complain about

19:09

that God I can sure complain about how

19:11

much it costs to get service done on a

19:13

computer I can see why people just buy a

19:15

new machine like if you have a

19:16

5-year-old Dell or something and you

19:18

take it into a shop they're like yeah

19:19

it's going to be three or four labor

19:20

hours to reload Windows put on drivers

19:23

and get it up and running again be like

19:26

a screw it I'll just get a new one and

19:27

then it'll just be fast anyway and this

19:29

my friend is where e-w babies come from

19:32

starting with the Best Buy PC I am not

19:34

that impressed with the condition of

19:36

this computer I mean we dropped it off

19:37

brand new and it is so covered in

19:40

fingerprints and thermal paste that I

19:43

could probably defeat the biometric

19:45

security of the phone of this technician

19:47

not to mention they left this giant

19:49

stupid service tag sticker on it

19:53

like why it comes off pretty easily so

19:56

just remove it I don't know maybe I'm

19:59

just in a bad mood and being picky

20:00

because I don't think they solve the

20:02

problem let's see let's see maybe I'll

20:04

feel differently when we open it up and

20:06

they did a great job or

20:08

whatever all right get me my

20:13

screwdriver I'm talking to me I will get

20:15

me my

20:16

screwdriver how's their thermal Pace

20:19

job um

20:23

realistically probably not going to

20:25

cause any problems but I'd have put on

20:27

more especially since like I have plenty

20:30

do we have thermal results for uh the

20:34

after no probably shouldn't have pulled

20:36

this off then oh seriously you made it

20:40

that easy on them I thought you meant

20:42

you were going to pull out like one of

20:44

these USBC connections between the link

20:46

devices you pulled a freaking USB header

20:49

off and they didn't notice that they did

20:51

not

20:53

brother I mean if you diagnosed it as a

20:56

software issue and you didn't look that

20:57

closely at the hardw where I can kind of

20:59

see how you could miss it but you went

21:01

you did a full re and re on the CPU

21:03

Cooler so you thought it was hardware

21:06

and you didn't check if a USB header was

21:09

uninstalled what that tells me is I'm

21:11

going to press this

21:13

button and that's going to happen which

21:16

they passed off as normal how much you

21:19

want to bet origin PC based on the

21:21

experiences we've had with them would

21:23

fix this issue over the phone in like 10

21:26

minutes before we hook up a monitor and

21:28

see how they did software wise let's

21:30

have a look at Keith's

21:32

Hardware also a little fingerprint but

21:35

the difference here is that the

21:37

fingerprints are in the typical carrying

21:40

positions and uh are not made out of

21:43

thermal paste so this is probably

21:46

us wait where's the US oh he plugged it

21:49

back in did he plug the USB header back

21:51

in we didn't do it okay so that's

21:56

interesting Keith is still it was a

21:59

software issue at least that's what he

22:00

told us but he found the hardware issue

22:05

which solved his problem if you do the

22:08

right thing that's definitely better

22:10

than just not seeing it at all even if

22:12

you aren't sure exactly which thing you

22:14

did fixed it he took longer he took a

22:17

week compared to 3 days and he did

22:19

charge us more but here let's get this

22:22

thing fired up oh and of course my RGB

22:24

is working properly now too now that

22:26

we're posted let's see how they did they

22:28

managed to enable XMP they put it on the

22:30

first profile which is 6,000 megatrans

22:34

per second rather than

22:36

6,200 AVX is still

22:40

disabled frequency control is fine

22:43

though you know what's funny to me we've

22:45

talked about this in our troubleshooting

22:46

challenges before if you suspect at all

22:50

that a bios configuration issue is

22:53

present modern systems all you got to do

22:57

is go into the profiles create a profile

23:00

for what they had just in case you know

23:03

if they had like weird Legacy boot

23:05

settings or something like

23:07

that reset it and see if that solves the

23:10

problem and if it does then great you

23:12

enable XMP and you're done you don't

23:14

have to dig through all the sub menus to

23:16

find what stupid thing their friend

23:20

adjusted there's no avoiding it is there

23:23

we're going to have to start a tech shop

23:25

so people can have their computers fixed

23:27

properly well we'll see maybe black laab

23:29

did great now that we're on the desktop

23:31

I'm even more confused did they really

23:33

install user Benchmark and then just

23:35

leave it here yeah Ida to which is not

23:39

free software like you're not allowed to

23:42

just use it however you want and leave

23:44

it on any system you want oh this is

23:46

even a oh no it is a trial for yeah yeah

23:49

there's even a thing that pops up and

23:50

tells me that probably their worst sin

23:53

was that Norton 360 was not on this

23:55

computer when we dropped it off now the

23:57

reason for that can actually be traced

23:59

back to MSI who includes Norton in their

24:02

driver package bundle thing but when you

24:05

do a Windows refresh I kind of expect

24:08

you to pay attention to what I had

24:09

installed on the machine and not leave

24:11

anything extra on it that seems to be

24:13

about it now let's get this machine shut

24:15

down

24:16

so ah our audio is usable let's move

24:21

over to Keith's machine oh Keith didn't

24:23

turn off fan speed monitoring so we get

24:25

that CPU fan error when the system First

24:27

turns on that's a rookie mistake it's

24:29

even in the simple interface that's how

24:32

quick that is to fix oh Keith used the

24:34

higher XMP

24:36

profile and did he reset seos no AVX is

24:42

still off he's got all the frequency

24:45

stuff fixed why not just clear seos both

24:48

of you In fairness to Keith the CPU fan

24:50

error message is a lot less of a problem

24:52

on these MSI boards on an Asus one it'll

24:55

hang until you go in and tell it not to

24:57

check it now that we're in Windows I see

25:00

no sign of

25:03

user Heaven Benchmark okay a really

25:06

Heaven does anyone use that anymore and

25:11

B can't can't believe in software

25:14

installed on people's systems if you

25:16

have a conversation with them that goes

25:19

I put this on there in order to do this

25:21

it's really useful for this you may want

25:23

to use it otherwise you can just take it

25:25

off it's not harming anything then at

25:28

least Le that's a conversation we had if

25:30

you're just leaving software installed

25:31

on my system it's it's sloppy no Norton

25:36

though Kudos Keith for installing the

25:39

drivers properly either doing it

25:41

manually by downloading them and then

25:42

installing them or by making sure you're

25:45

paying attention when you use that

25:47

package and unselecting Norton for

25:49

gamers since we have Heaven on here I

25:51

guess we can do a quick check and see if

25:53

the system is performing as we would

25:54

expect and it is casual 600 fr per

25:58

second did they really put 409s in these

26:00

things mhm oh

26:03

origin you guys and your crazy systems

26:07

now that we've run through both systems

26:09

the results are both clear and also not

26:12

clear Best Buy they failed they solved

26:15

problems we didn't have and they didn't

26:17

solve the problems we did have all while

26:19

charging us $200 and selling us a bunch

26:21

of thermal goop that we probably don't

26:23

need meanwhile over at black laab Keith

26:26

did manage to nail the fanish is so that

26:28

was the underlying problem but what he

26:31

missed was enabling AVX in order to get

26:34

hell divers 2 working which we

26:36

explicitly told him was a concern and

26:39

even gave him our Steam account so that

26:41

he could check however I don't want to

26:44

write him off yet because on our way out

26:46

the door he did say hey just give me a

26:49

call if anything else goes wrong let's

26:52

see if he's willing to troubleshoot this

26:53

for us over the phone or fix it for free

26:56

in which case I'm ready to give him

26:59

Colin can you call this computer shop

27:01

for me and just explain the problem that

27:02

we have uh it's AVX related and we can't

27:06

launch hell divers

27:08

too right no it's okay never

27:13

mind we found Hoffman I can't talk to

27:16

him because he'll probably recognize my

27:18

voice okay we ready

27:27

yeah

27:28

may I ask if uh Keith is around no he's

27:32

coming back in two

27:34

hours yeah we'll give you a call I guess

27:36

yeah I want to talk to Keith in two

27:38

hours well that went about as poorly as

27:40

it possibly could have two hours later

27:44

Keith gave us a call back and in about 8

27:46

minutes walked us through changing the

27:48

setting but before he did that he did

27:51

say hey if you bring it in I'd be happy

27:53

to fix this for you for no charge he

27:55

joked about charging us $600 for it or

27:57

something like that but was obviously

27:59

joking in the way that he does and I

28:02

guess at this point it's an a he hit

28:06

everything now that everything's fixed

28:09

up we should take a look at the kind of

28:10

performance we should be getting from

28:12

our origin PC and this is cool while I

28:14

was digging into that I noticed a couple

28:15

of other things that Keith got right he

28:17

installed IQ and he installed what then

28:20

was probably the latest GeForce drivers

28:22

these are quite new even though they're

28:25

not quite the newest uh the reason I was

28:27

poking around in the control panel was

28:29

that I want to enable DSR Dynamic super

28:33

resolution so we can see what kind of 4K

28:35

gaming performance we should expect from

28:37

a machine like this here's what I'm

28:39

thinking 4K Ray tracing

28:43

Ultra natively rendered and then motion

28:47

blur off should should handle it right

28:50

maybe we'll see God this game looks so

28:53

good when you max it out but it is so

28:56

demanding this is a 4

28:58

490 with a core i 94900 k and we're

29:02

getting about 70 FPS now with that said

29:07

it's a really even 70fps so it feels

29:11

extremely smooth compared to if we had

29:13

lows that were much much lower and we

29:15

were getting any kind of hitching or

29:16

stutter but uh when you crank it man is

29:21

R tracing ever heavy the good news is

29:25

now that Keith has solved our fan

29:27

problems

29:29

it's quiet not everybody needs a Swanky

29:32

LCD on their cooler a ton of RGB fans an

29:35

RTX 49d a 99d pro SSD and 32 gigs of

29:39

Dominator memory the neuron starts at

29:42

just over $2,300 with respectable specs

29:44

in readyto ship configurations and you

29:46

can find links to their neuron desktops

29:48

and more in the description down below

29:51

but if you want one that goes this hard

29:53

you can win one for free origin PC is

29:56

giving away a neuron just like like the

29:58

ones we used today with a core i 94900 k

30:01

and an RTX 490 winners will be drawn 2

30:03

weeks from today and all you need to do

30:05

is follow the link to origin PC's

30:07

giveaway down below and enter big thanks

30:10

to them for sponsoring this video while

30:12

I can't speak to the experience you'll

30:13

have at every single Best

30:15

Buy or at every single mom and pop shop

30:19

I still think there were some

30:20

interesting learnables here that might

30:22

help equip you better if you or one of

30:25

your loved ones who you don't feel like

30:26

fixing a computer for ever needs to go

30:29

through an experience like this if you

30:31

guys enjoyed this video maybe check out

30:32

the recent secret shopper origin PC

30:34

makes a very small cameo