I Sold Broken Consoles - Or Did I?!

I sold these two Xboxes and when the

customers received them they told me

they didn't work so I told them to send

them back so we can see what I did wrong

for this Xbox One X it's the robot wide

Edition and the buyer said that when he

plays intensive games like Red Dead

Redemption 2 it'll heat up and actually

overheat so I'm getting that game

installed right now it's taking forever

because I have really slow internet

let's take a look at the Xbox series X

and see what happened with this one so

this Xbox series X is one that I made a

video on and I think it's the one where

it had a really busted up case so I put

it into a new case but when the customer

got it he said that the HDMI wouldn't

connect correctly and just looking at

the HDMI port that doesn't look great

I'm not sure how we let this get out the

door but I'm going to get this taken

apart and let's inspect this port and

see what's going on there the other

interesting thing about this is the

buyer said they were going to take it to

Geek Squad to see what Geek Squad said

about it I don't know if actually did

but I think they probably did because I

was looking at this label it looks like

maybe they like heated it up so they

could peel it back I'm not really sure

though that's the only thing I can think

of that would make these shiny spots

right here is this label getting really

warm I'm not sure why they went through

all the trouble of doing that though

when the label looks pretty terrible and

the plastic is a little bit damaged I

don't know whether the buyer actually

took it there or not though they just

said that's something they were thinking

about doing so maybe this isn't from

them either way let's get this back

cover off and get the guts out of it and

have a look at that

Port yep I remember this little bit of

damage right here on the board there's a

little damage over here too I remember

those two from that video I made I don't

remember the port being this damaged it

is possible that when the buyer got it

maybe they tried to plug the HDMI poured

in and maybe bent this a little bit more

than it was or something I I feel like

if I would have noticed it being the bad

I would have replaced it but I do miss

things too so maybe not now before we go

any further on disassembly let's

actually plug this in and turn it on and

see if we get a signal on the TV through

this HDMI port and also let's just make

sure the thing works you never know

sometimes shippers are pretty rough on

these things power

HDMI okay fan is spinning it's turning

on and we get

nothing

yep nothing at all the TV so it does

turn on up fully so we definitely have a

problem on this HDMI system now that

does make me wonder a little bit because

I know before we shipped it out we

tested to make sure the HDMI

worked so I'm not really sure what would

be going on to make it not work at all

we wouldn't have shipped something out

that didn't work at all sometimes we do

miss things but that's something we

tested

very specifically both in the video I

made and then also again before we Shi

it out so I'm not sure what's going on

here ah yes I remember this

one this connector was kind of uh broken

off the board right here so I put some

conformal coating on there to help

attach it to the board looks like it's

still on there pretty

good

so this is a little worrisome unless I'm

missing something here there's no clamp

here there's no thermal paste here or

here either is the thermal paste on the

other side feels like there

is okay there is thermal paste there

thermal pads there okay so that's normal

at least but why is there no

clamp I I would feel really dumb if I

didn't put the clamp back in here okay

let's go to the video and see if I show

putting the clamp in and also see how

damaged this HDMI port is okay I pulled

up the video $150 for a destroyed Xbox

series X that's the video that we're

working with I'm installing the perfect

amount of thermal paste of course this

is where okay the clamp is going on so I

do install the clamp on this so somebody

must have taken this thing apart and

forgot to put the clamp back on that

would have been embarrassing if it was

me but I'm pretty sure this video

clearly shows me putting the clamp back

on so whoever took it apart didn't put

the clamp back on but let's check this

video to see how the HDMI port looked

okay this shows

it uh it doesn't show it really well I

can't say for sure that the HDMI

port is perfect perfect in this but I

mean it looks pretty good it doesn't

look too bad let's compare so this is

now that was

then I mean we can't say 100% for sure

that the HDMI port was not damaged in

the video but obviously it is now and

whether it was then or not the customer

received it and it didn't work so I'm

just going to replace this HDMI port and

then just send it back at no charge just

because I can't prove that it's not

something that I missed and clearly when

the customer got it it didn't work I

think we can prove that I'm not the one

that forgot to put the clamp on though

I'm so glad that would have been very

embarrassing for me so let's get this

HDMI port replaced and then we'll make

sure and put a clamp back on so in order

to replace this HDMI port I'm going to

use a hot air soldering station and what

I'm going to do is heat it from the

bottom so my goal is to melt the solder

on the four mounting pens and then also

melt the solder on the 19 small pin on

the other side of the board and that

will enable the port to just drop down

there we

go and we got it and then I will keep

the hot air on the board while I install

the new port and then once the New Port

is up inside the holes I'll remove the

Heat and let the solder solidify and the

job will be done all right now let's

flip it over and have a look at it so

here we are under the microscope the

pins look great they're lined up

perfectly I'm going to go through and

add some solder just to make sure we got

really good strong joints so first we

need to flux it up then I'm just going

to come in with my small soldering

iron and solder each of these pins on

just to make sure they have a really

good connection here now those pins are

all soldered on nice and solidly let's

get this cleaned up inspect it one more

time then we can get it back together ah

that looks great each of these pins are

soldered on nice and

solidly as you can

see so let's get this thing back

together

of course we need to add a little bit of

thermal paste to make sure we have the

perfect

amount

normally there we

go normally I would say you need to

clean off all the thermal paste but

since I'm the one that had this apart

not too long ago I know how much I put

on I know that it's fresh thermal paste

I'm not worried about that I'm adding a

little bit just to make sure that it

will fully spread through and make sure

that there's no air bubbles or anything

like that that once we put it on and

clamp it down I'm honestly kind of

surprised that this Xbox like worked and

turned on at all since the clamp wasn't

even installed on this thing there we go

now as this presses down it's going to

spread that thermal paste all nicely

throughout okay now let's install the X

clamp and this is video proof that I did

install it just in case you know this

thing comes back

again I don't think it will okay clamp

is installed we've all verified that now

we need to put some thermal paste

here and they use kind of like a viscous

thermal

putty so I'm going to take it from a

donor console since I've got some of

these laying

around just going to kind of scrape it

up from

here and this doesn't have to lay on

here perfectly it's similar to the other

thermal paste it'll kind of spread once

once we put these uh once I put this

piece on

here goes right there then

this right

here now I'm just going to get the rest

of this thing put back together then we

can install it into the case and then

see if it'll turn on and if it'll show

an HDMI signal after that HDMI cable

power cable all right and

power make sure it turns on good

there okay I hear the fan

good

and black screen that's better than not

and there we go so this HDMI port is

working great even when I wiggle the

cable no issues at all got a nice clear

picture I'm still not sure how bad the

HDMI port is when I sent it out we did

test it it did work and then when the

customer got it they said it didn't work

so I'm actually not sure how much of

this was my fault but ultimately they

got it and it just didn't work now that

we have the series X fixed let's turn

our attention to the Xbox One X so we

have the game finally installed I can

already hear the fan kind of like

ramping up a little bit higher than it

should I feel like but let's start this

game and see what the fan does and see

if the thing

overheats oh yeah it's getting louder

already

it's putting out a lot of air and it

actually doesn't feel that

hot

oh did it just turn itself off keep the

console

cool okay so it thinks that it doesn't

have proper ventilation okay I think all

we can do now is take it apart and see

what's going on in the inside this is an

interesting one I know before we shipped

this out we would have tested a game in

it

and I know it wasn't overheating like

this before we sent it but also we don't

test them for long periods of time

generally speaking and sometimes we

don't test really graphically intense

games because in order to test those you

have to install them which takes a very

long time

so I'm not sure what to expect with this

one

fan itself seems fine I don't expect

that the Fan's a

problem the heat sink is definitely warm

yeah that's still pretty warm actually

not sure what to think about

that okay we got the thermal pad for the

South Bridge that's

there the X clamp is

installed and is nice and tight

he so no worries there okay with the X

clamp removed let's take a look at this

thing and see if we can figure out why

it's getting so

hot we have thermal paste

installed all of the thermal pads look

good oh boy I don't know about this

one

everything here looks good so I think it

probably is overheating but for some

reason it's not moving the heat away

from the chip like it should I wonder if

we have like maybe a a faulty Vapor

chamber I don't see any damage to it or

anything but I don't know I'm just not I

don't really see anywhere else to

go well I'm going to inspect this a

little bit closer and see if I see

anything if I don't see anything else I

think I'm going to replace this Vapor

chamber in heat sink and then put it

back together this is one of the only

few replacement parts replacement heat

sinks I have left for these this one

actually looks in better condition but I

know for sure this one works and cools

so I'm going to use this one I've

already reformed these little thermal

pads just to make sure they have really

good uh contact with these memory chips

over here now we need to clean up this

thermal paste and we'll put new thermal

paste in just to make sure that's not an

issue H I already know it's not this

thermal paste is

fine it's been spread nicely over it and

it's making good contact so I don't have

any worries there I am a little bit

worried on this one because if none of

what we do helps that means it's

probably an issue with the Apu these

don't have like external

thermal uh sensors or temperature

sensors or anything so the temperature

sensor is built right right into the

chip somewhere so if none of this works

and it still overheats uh it's likely a

problem with the

Chip

And there we

go now it's for sure going to

work there we go I am also going to use

a replacement clamp the other one seemed

fine

but just want to make sure we're

covering all our bases

here this thermal pad while not in

amazing condition it it's going to be

just

fine so now we can put this right back

in here I don't think the fan is an

issue I'm not going to replace the fan

because the fan was for sure working so

we heard it get loud we heard it

spinning and moving air so I don't think

the Fan's an issue so we're going to

reuse this

fan

power cables plugged in HDMI is plugged

in controller is plugged in let's see if

it turns

on great news so

far come

on so we're getting the same error that

happened before except for now the fan

is barely spinning so I feel like the

console isn't even telling the fan to

spin up like it was before so this tells

me as far far as I can tell it's a

problem on the motherboard of this

console luckily we can replace that or

we can place this white shell on another

Xbox 1X because this is kind of a a less

common version so um these do go for a

little bit more now for this one I did

buy it back from the person I sold it to

simply because I wasn't sure what was

wrong and that's what they chose that

they would like to do instead of having

me try to fix it they just wanted to

refund and to send it back to me so this

one I own now and I can either replace

that board or place this shell on a

different console so unfortunately we

are one out of two today h not too bad

this one was a good easy fix this one I

just don't know what's going on other

than probably the Apu if you want to see

the first video I did on this series X

where I paid $150 for it but it was in

really bad condition I'll leave that

video up on your screen now so you can

come hang out with me over there and see

what all I had to do to this to get it

working thanks so much for watching

today and I hope you have a good

one