The Joy-Con War Is Over. We Lost.

Arlo
22 May 202414:19

Summary

TLDRThe video discusses the dismissal of lawsuits against Nintendo regarding the Joy-Con drift issue, where controllers malfunctioned, requiring repair or replacement. The speaker expresses disappointment in Nintendo's handling of the problem, suggesting the company avoided addressing the issue directly, which set a poor precedent. Despite the issue seemingly being resolved in newer Joy-Con models, the speaker remains critical of Nintendo's lack of transparency and accountability, reflecting on the broader implications for consumer rights and corporate responsibility.

Takeaways

  • 📜 The video discusses the dismissal of lawsuits against Nintendo regarding the Joy-Con drift issue.
  • 🎮 Joy-Con drift refers to a problem where the controllers register movement without any input, rendering them unusable.
  • 📉 Three major lawsuits were filed against Nintendo: Sanchez v. Nintendo, Diaz v. Nintendo, and Carabajal v. Nintendo, with the last two being recently dismissed.
  • 🤔 The speaker speculates that the lawsuits may have been dropped due to exhaustion or behind-the-scenes agreements.
  • 🚫 Despite widespread reports, some people still deny the reality of the Joy-Con drift issue, which the speaker strongly refutes based on personal experience.
  • 🆓 Nintendo offered free repairs for the issue in some regions, but not all, and many people were unaware of this service.
  • 💸 The issue has cost consumers time and money, with some having to buy multiple pairs of Joy-Cons.
  • 😔 The speaker expresses disappointment that the lawsuits did not lead to a resolution or acknowledgment from Nintendo.
  • 🕊️ The speaker clarifies that they do not hate Nintendo and acknowledges the company's overall positive contributions to gaming.
  • 🔧 It's suggested that Nintendo may have improved the Joy-Con design over time, as newer models seem to have less drift issues.
  • 🤷‍♂️ The speaker remains disappointed in Nintendo's handling of the issue and the lack of a precedent being set for consumer rights.

Q & A

  • What was the main issue with Nintendo's controllers that led to multiple lawsuits?

    -The main issue was 'joycon drift', where the controllers would register movement without any input, rendering them difficult or impossible to use. Lawsuits claimed Nintendo was selling faulty products and possibly planned obsolescence.

  • How many major lawsuits were filed against Nintendo regarding the joycon drift issue?

    -There were three major lawsuits filed: Sanchez versus Nintendo, Diaz versus Nintendo, and Carabajal versus Nintendo.

  • What was the outcome of the lawsuits mentioned in the script?

    -All three major lawsuits, including Sanchez versus Nintendo, Diaz versus Nintendo, and Carabajal versus Nintendo, have been officially dismissed.

  • What is the speaker's personal experience with joycon drift?

    -The speaker has been very careful with their game consoles and controllers but still experienced joycon drift with multiple pairs of joycons becoming unusable.

  • What does the speaker believe was the cause of the joycon drift issue?

    -The speaker believes there was something wrong with the design of the joycons, although the exact cause remains unknown.

  • How did Nintendo respond to the joycon drift issue in terms of repairs?

    -Nintendo offered free repairs in many territories, but not all, and not everyone was aware of this service, leading some people to buy more pairs of joycons.

  • What is the speaker's opinion on whether Nintendo intentionally used planned obsolescence with their controllers?

    -The speaker does not believe it was intentional. They think it was a flaw that Nintendo knew would be expensive to fix and chose not to address it directly.

  • What precedent does the speaker think Nintendo setting by not addressing the joycon drift issue?

    -The speaker is concerned that Nintendo has learned they can ignore problems if they are not big enough, and eventually, they can get away with it as the issue resolves itself over time.

  • How has the joycon drift issue seemingly been resolved according to the speaker?

    -The speaker suggests that Nintendo may have made small tweaks to the hardware over time, as the problem seems to have lessened and newer joycons do not exhibit drift as frequently.

  • What is the speaker's final stance on Nintendo and the joycon drift issue?

    -Despite the issue seemingly being resolved, the speaker remains disappointed in Nintendo for not addressing the problem head-on and feels they have set a bad precedent.

Outlines

00:00

🕹️ Joy-Con Drift Lawsuits Dismissed

The video discusses the dismissal of multiple lawsuits against Nintendo, alleging the company sold faulty Joy-Con controllers with 'Joy-Con drift' issues, which Nintendo was accused of planning obsolescence. Three major lawsuits were mentioned: Sanchez v. Nintendo, Diaz v. Nintendo, and Carabajal v. Nintendo, all of which have been dismissed. The speaker expresses disappointment that the lawsuits did not yield any significant changes or compensation for consumers, despite widespread reports of the issue. Nintendo did offer free repairs in some regions, but the speaker believes they should have done more. The video also touches on the benefits of Squarespace for website creation and managing analytics.

05:01

😤 Unresolved Joy-Con Drift Issue and Its Impact

The speaker continues to address the Joy-Con drift issue, expressing frustration that Nintendo did not take full responsibility or offer compensation to customers affected by the problem. They compare the situation to the Xbox 360's 'red ring of death', where Microsoft took a financial hit to maintain customer loyalty. The speaker speculates on what could have been if the lawsuits were successful, such as potential refunds or free repairs in all territories. They note a perceived improvement in the newer Joy-Con controllers, suggesting that Nintendo may have made subtle hardware adjustments to mitigate the issue, but remain disappointed that the company did not address the problem more directly.

10:01

🤔 Reflections on Nintendo's Handling of Joy-Con Drift

In the final paragraph, the speaker reflects on Nintendo's approach to the Joy-Con drift issue, likening it to a child who avoids responsibility for cleaning their room. They suggest that Nintendo's strategy of ignoring the problem until it faded away sets a bad precedent. Despite the apparent resolution of the issue and the lack of ongoing complaints, the speaker is still disappointed in Nintendo's handling of the situation. They acknowledge that they will continue to support Nintendo but express a lingering sense of dissatisfaction with how the company managed the crisis. The video concludes with an invitation for viewers to share their thoughts and experiences with newer Joy-Con controllers.

Mindmap

Keywords

💡Squarespace

Squarespace is a website building platform that offers a range of tools for creating and maintaining websites. In the context of the video, it is mentioned as the sponsor of the video content. The platform is highlighted for its user-friendly features, such as intuitive site building and analytics, which allow users to easily manage their online presence.

💡Joycon Drift

Joycon Drift refers to a design flaw in Nintendo's Joy-Con controllers for the Nintendo Switch, where the controllers register movement even when they are not being physically moved. This issue was the subject of several lawsuits against Nintendo, as mentioned in the video. The term is central to the video's theme, as it discusses the lawsuits' dismissal and the impact of the problem on consumers.

💡Nintendo

Nintendo is a well-known video game company that produces gaming consoles and accessories, including the Nintendo Switch and its Joy-Con controllers. The video discusses the company's response to the Joycon Drift issue and the lawsuits filed against them, which is a significant part of the video's narrative.

💡Lawsuit

A lawsuit is a legal action taken in a court to seek a remedy for a wrong or to resolve a dispute. In the video, several lawsuits were filed against Nintendo by parents on behalf of their children, claiming that the company sold faulty Joy-Con controllers. The discussion of these lawsuits and their dismissal is a key element of the video's content.

💡Planned Obsolescence

Planned Obsolescence is a concept where a product is designed to become outdated or nonfunctional after a certain period to encourage the purchase of a new product. The video mentions this term in the context of claims that Nintendo intentionally sold controllers with the Joycon Drift issue, suggesting a strategy to sell more controllers over time.

💡Free Repairs

Free repairs refer to a service offered by a company to fix a product without charge. In the video, it is mentioned that Nintendo offered free repairs for the Joy-Con controllers in many territories, although not all, and not everyone was aware of this service. This service is a part of the company's response to the Joycon Drift issue.

💡Customer Loyalty

Customer loyalty is the faithfulness or allegiance of customers to a brand or company. The video discusses the importance of maintaining customer loyalty and how addressing product issues like the Joycon Drift can impact this loyalty. It contrasts Nintendo's approach with that of Xbox, which chose to address a similar issue with the Xbox 360's 'red ring of death'.

💡Class Action Lawsuit

A class action lawsuit is a legal action taken by a group of people who have suffered similar harm from the same issue. The video mentions the possibility of a class action lawsuit against Nintendo for the Joycon Drift issue, where affected individuals could file a claim to receive compensation.

💡Switch OLED

Switch OLED refers to a specific model of the Nintendo Switch console that features an OLED screen. The video mentions this model in the context of discussing whether the Joycon Drift issue has been resolved in more recent controllers, suggesting that there may have been improvements in the design.

💡Precedent

Precedent refers to a principle or rule established in a previous legal case that is either binding on or persuasive for a court or other tribunal when deciding subsequent cases. The video expresses concern that Nintendo's handling of the Joycon Drift issue sets a bad precedent for how companies may choose to address or ignore product flaws in the future.

Highlights

Three major lawsuits were filed against Nintendo regarding the Joy-Con drift issue.

Claims accused Nintendo of selling faulty products and planned obsolescence with controllers needing repair or replacement.

Sanchez versus Nintendo lawsuit was dismissed in 2022.

Diaz versus Nintendo and Carabajal versus Nintendo lawsuits have officially been dismissed.

The dismissal of lawsuits may be due to parties agreeing to drop the matter or behind-the-scenes agreements.

Joy-Con drift was a widespread issue affecting many users despite careful handling of controllers.

Nintendo offered free repairs in many territories but not all, and many people were unaware of this service.

The issue has cost people a lot of money and time, with some forced to buy additional Joy-Cons.

The speaker does not believe Nintendo purposefully used planned obsolescence with the Joy-Con controllers.

Nintendo may have known the flaw would be expensive to fix and chose not to compensate customers.

The Xbox 360 faced a similar issue with the 'red ring of death' and chose to fix it despite the cost.

The speaker is disappointed that Nintendo did not address the Joy-Con issue head-on.

The idea of a class-action lawsuit would be for affected people to file a claim and get money returned.

The speaker believes Nintendo should offer free repairs in every territory and advertise this service.

Over time, it seems Nintendo may have improved the Joy-Con design, reducing the drift issue.

Despite the issue seemingly being resolved, the speaker remains disappointed with Nintendo's handling of the situation.

The speaker is concerned that Nintendo's approach sets a bad precedent for handling product issues.

The speaker speculates that if the issue had been smaller or larger, Nintendo may have been forced to address it differently.

The speaker acknowledges that despite their disappointment, they will continue to support Nintendo.

Transcripts

00:00

this video was brought to you by

00:02

Squarespace

00:03

LS my

00:05

friends the

00:07

war is

00:10

over you can go

00:13

home you can go home now everybody go

00:15

back to your

00:17

families the war is over and we lost

00:21

earlier this generation a number of

00:23

lawsuits were filed against Nintendo uh

00:25

parents on behalf of their children

00:27

claiming that Nintendo was selling

00:29

purpose selling faulty products even

00:32

going so far as to say that Nintendo was

00:34

hoping you know planned obsolescence

00:36

selling controllers that inevitably had

00:39

to be repaired or replaced and I'm of

00:41

course referring to the dreaded joyon

00:44

drift three major lawsuits were filed

00:46

there was Sanchez versus Nintendo uh

00:48

apparently that was dismissed in 2022 I

00:50

I didn't catch that uh but then just now

00:53

the the final two big ones Diaz versus

00:55

Nintendo and car bajal versus Nintendo

00:59

they have officially been dismissed uh I

01:01

don't have any other info on this it it

01:03

I it just kind of seems like everybody

01:05

just sort of agreed to drop it everyone

01:08

just kind of got tired of pursuing it or

01:10

something maybe there's stuff going on

01:12

behind the scenes but just Nintendo and

01:14

everyone everybody just decided let's

01:17

call the whole thing off and maybe it's

01:19

not necessary because we've gone over

01:20

this so many times but I feel like I

01:22

have to because the comments always go

01:24

the same way it is baffling to me that

01:26

after all these years we still have

01:27

people who claim that joyon drift was

01:30

not real or it's overblown or it's

01:32

simply a product of people misusing

01:35

their controllers and once more I will

01:37

say I have been so careful with every

01:40

single one of my game consoles

01:43

controllers games everything I have

01:45

never had any controller break or even

01:48

wear down in such a way that made it

01:51

difficult to use ever I am so careful

01:54

and yet I have had so many pairs of

01:57

joycons start to drift and become

02:00

completely unusable so many and everyone

02:03

that I know every switch player that I

02:07

know have all experienced the same thing

02:10

pair after pair of joy-cons experiencing

02:14

drift there W there there was something

02:17

wrong with the design of the joycons it

02:20

is a fact I'm happy for you if it never

02:23

happened to you we still don't know

02:24

exactly what caused it what

02:26

environmental conditions or something

02:28

but it was a real thing and it has cost

02:31

people a lot of money and it's true that

02:34

Nintendo has offered free repairs in

02:37

many territories but not all of them and

02:40

not everybody is aware that this is a

02:42

service that they offer a lot of people

02:44

have been forced to just buy more pairs

02:46

of joycons it's been a big problem for a

02:49

lot of people cost a lot of time and

02:51

money so it is disappointing to hear

02:54

that these lawsuits have gone nowhere

02:56

because it felt good knowing that people

02:57

were filing these lawsuits it felt good

03:00

that somebody's willing to you know to

03:02

stand up to Nintendo and and as always I

03:04

will say I do not hate Nintendo I do not

03:06

think that they are one of those big

03:08

evil soulless corporate entities I think

03:10

overall they're doing a great job but

03:13

this joyon

03:15

issue it stunk it was really just a

03:18

really bad look for them

03:21

stop quick reminder that this video was

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now now back to the video I do not

04:32

believe as some of these people have

04:34

claimed that Nintendo was like

04:36

purposefully selling products uh

04:39

purposefully utilizing the idea of

04:41

planned obsolescence ah we'll we'll sell

04:43

them these controllers and they'll go

04:45

bad and they'll have to buy more mahaha

04:47

like it it it was not purposeful I don't

04:49

believe it was I think it was just a

04:51

flaw and Nintendo knew that it would be

04:54

very expensive uh to fix that flaw they

04:57

didn't know how to fix it immediately

04:59

and they didn't want to have to

05:00

compensate every single person on the

05:03

planet who had bought a joycon and was

05:05

experiencing drift they just didn't want

05:07

to do it and that's that's disappointing

05:09

especially because they they've made so

05:11

much money this generation the switch

05:14

itself has made them so much money they

05:16

could afford it they could afford to fix

05:18

it again I'll bring up Xbox 360 was

05:21

experiencing the dreaded red ring of

05:23

death and Xbox was like yeah this is

05:25

going to cost us a billion dollars but

05:27

it doesn't matter we're going to fix it

05:29

because we need we have a brand to

05:31

maintain we we have customer loyalty to

05:35

Foster and it's disappointing that in

05:37

Nintendo I guess in Nintendo's eyes this

05:39

issue was an issue but it wasn't big

05:42

enough it wasn't quite big enough for

05:44

them to like have to fix you know what I

05:47

mean it would be a very inconvenient

05:49

problem to address headon and yet that

05:53

is what I wanted to see them do and they

05:55

refused to do it so it was nice when

05:57

people are filing these lawsuits and uh

05:59

and it's disappointing to see them just

06:01

finally fall through that's it like this

06:04

whole like this whole joyc con War

06:06

Nintendo one in the end they got their

06:09

way and like what what even were we

06:11

looking for in terms of like

06:13

compensation if these lawsuits did like

06:16

if these people won like what do we want

06:18

Nintendo to do well I I do think that in

06:20

a class action lawsuit like the idea is

06:22

that affected people can like file a

06:25

claim and get some money returned to

06:28

them and I I think that that would have

06:30

really helped anybody who's experienced

06:31

this problem uh you know maybe if they

06:33

can provide like proof of purchase for

06:35

all these different joycons or something

06:38

they could just get a little bit of

06:39

money back and I think that that would

06:40

have really really helped Nintendo

06:42

offering free repairs in every territory

06:45

and even advertising that they're

06:47

offering free repairs trying to reach as

06:49

many people as possible that that's

06:51

another thing I wanted to see them do

06:52

and I think would have been great if

06:54

this these lawsuits if they had won

06:57

maybe that's some we would have seen

06:58

something like that but now now that

06:59

none of that is going to happen um it is

07:02

disappointing and here's the thing about

07:03

it though here's the thing I will admit

07:05

the joyon

07:06

issue seems to be more or less solved I

07:11

think that Nintendo was not able to

07:13

address the issue headon and like fix it

07:16

right away it kind of seems like they've

07:18

sort of uh improved the joycons over

07:22

time made maybe very small tweaks to the

07:25

hardware itself because the the problem

07:27

seems to have just kind of just just

07:29

kind of lessened over the years early on

07:31

it was awful like my first few pairs of

07:33

joy-cons like after you know 6 months to

07:36

a year or something they were like by

07:38

then they were completely unusable but

07:40

now I have had my switch OLED since the

07:43

OLED came out what was it like 2 years

07:44

ago by now and my nephew has played it

07:48

handheld he has used those joycons for a

07:51

tremendous number of hours way more than

07:54

I ever even used my original joycons on

07:56

my like first model switch and despite

07:59

that they have not started drifting it

08:02

just kind of hasn't happened and i' I've

08:05

been pretty surprised it hasn't happened

08:06

they do pop off of the switch like they

08:08

don't even they don't even click on

08:10

anymore which is a problem in itself but

08:13

they have not drifted so at least from

08:16

my perspective Nintendo seems to have

08:17

fixed this and I could be wrong it could

08:19

be that there are other people with

08:20

switch oleds and they're drifting too

08:22

but I also haven't heard it happening as

08:25

much I've not heard as many people

08:26

complaining about it it doesn't seem

08:28

like my friends are experiencing it very

08:30

much anymore um so I guess more or less

08:34

the problem is fixed and that is good

08:36

and I should be

08:38

happy and yet despite that or maybe even

08:42

because of that I'm still disappointed

08:44

in Nintendo and in the fact that they

08:47

have won essentially these lawsuits I am

08:51

still annoyed I still don't like it

08:54

because it sets a very bad precedent the

08:57

joyon problem was a very big problem and

09:01

Nintendo basically just said

09:05

nuh-uh no it isn't and I know like one

09:08

point at one point they offered like

09:11

kind of a half apology and kind of

09:13

admitted that something was going on but

09:16

they still never really truly addressed

09:18

the problem they you know they were

09:21

trying to offer some free repairs here

09:22

and there and stuff but for the most

09:24

part they just hid from the problem they

09:28

fought the expectation that they needed

09:32

to address the problem headon and

09:34

compensate people they just said nuh-uh

09:37

no we don't we're not going to fix it

09:39

and they did that for so long that now

09:42

the problem seems to not really be a

09:44

problem anymore and they are essentially

09:46

getting off scot-free

09:48

Nintendo has learned if the problem

09:51

isn't quite big enough you ignore it for

09:53

long enough you can get away with it and

09:57

that's what I don't like you know it's

09:58

like it's it's like a kid who won't

10:01

clean their room won't do it parents are

10:04

getting mad they're threatening you're

10:06

going to get in trouble such and such

10:08

you got to clean your room this is your

10:10

responsibility it's your room and it's

10:12

your stuff you are not the only person

10:15

living in this house you have to clean

10:17

your room kid says Nah not going to do

10:21

it or maybe the kid kind of like toys

10:23

with the idea of doing it makes a few a

10:26

few public statements you know I I

10:28

really think uh I think I'm might be I

10:30

might be ready to clean my room kind of

10:31

soon i' I've been taking I've been

10:33

taking preliminary steps to cleaning my

10:37

room stay tuned and then just doesn't

10:40

clean the room years go by room is not

10:43

clean and eventually everyone just gets

10:46

tired of it and the parents just clean

10:49

the room for them the parents just do it

10:52

whatever we're all tired of this we're

10:54

tired of this mess we're tired of this

10:56

fight whatever well just clean your room

10:59

for you what's the lesson that that kid

11:02

learns you know what I mean that's

11:04

Nintendo right now they didn't clean

11:07

their room they did a bad thing they

11:09

never had to answer for it and now oh

11:12

look at that I guess everything turned

11:14

out okay after all looks like we made

11:17

the right decision you know what maybe

11:19

it doesn't matter that it's setting a

11:21

precedent maybe this will never happen

11:22

again because if the problem was smaller

11:25

it would have been easier to accept and

11:27

if it were bigger I like I said I I do

11:30

believe Nintendo would have addressed it

11:31

they would have had to they would have

11:33

had much more of a big media Scandal on

11:36

their hands if there was a much bigger

11:39

problem you know the the systems

11:41

themselves are breaking and are

11:42

unplayable or something like that red

11:44

ring of death kind of situation they

11:46

would have been forced to address it but

11:48

right here it just skirted that line it

11:51

was just easy enough to ignore until the

11:53

problem went away and maybe that won't

11:55

happen again maybe we won't get another

11:57

issue like that and um the switch kind

12:00

of felt rushed to Market and so it was

12:02

not like the best designed Hardware that

12:05

I mean it seemed to be the least

12:06

reliable Hardware that Nintendo has ever

12:08

produced you know most of their other

12:10

systems made with the nintendium and all

12:12

that stuff they seem to last forever the

12:14

switches just right out of the gate did

12:17

not feel as strong but they've probably

12:19

had a lot more time time and money to

12:22

spend on R&D for the next system so it

12:24

could be that switch 2 comes out and

12:26

it's it's great it's as strong as as a

12:29

Game Boy for all we know so maybe it

12:32

won't be a

12:33

problem but I still don't like it it

12:36

still doesn't feel good it still feels

12:38

kind of gross you know I still love

12:40

Nintendo I'm still buying their stuff

12:42

it's still happening so like I get it

12:44

but that that but like that's it right

12:45

there that's it they know they still

12:48

have us that's the thing they know that

12:51

I like them enough and I enjoy their

12:53

products enough that I'm not going to

12:55

let this one thing spoil everything am I

12:58

I'm not going to boycott them forever

12:59

and and stop playing their games and

13:01

quit my job as a Nintendo YouTuber just

13:04

because of this one thing right so let's

13:06

all just get back to playing games and I

13:09

have to just kind of grumble and do it

13:12

and I don't like

13:15

it but that's all I can do about it it's

13:19

all I'm willing to do this video right

13:21

here this is what I'm doing about it

13:23

that's what I'm doing with my

13:24

disappointment in them as a company

13:26

you're looking at it right now and this

13:28

is where it ends this this is it this is

13:31

the end of the joyon

13:35

Saga oh

13:37

well oh well it is what it is I guess as

13:41

always I would love to know your

13:42

thoughts about all of this down in the

13:44

comments and if you have a newer pair of

13:47

joycons you know basically like switch

13:49

OLED and later uh I'd really like to

13:52

know if you are experiencing drift with

13:55

those joycons like has if this has been

13:57

a problem for you does it seem like it

14:00

is more or less solved for you as well

14:02

please let us know I love you goodbye

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関連タグ
Joy-Con DriftNintendo LawsuitsProduct FlawCustomer TrustPlanned ObsolescenceFree RepairsSwitch OLEDConsumer RightsGaming CommunityBrand ReputationTech Issues
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