Phone repairs are getting ridiculous - Here's why.

Mrwhosetheboss
4 May 202422:23

Summary

TLDRIn this engaging video, the presenter explores the repair options for a damaged iPhone 15, comparing three distinct approaches: the cheapest local repair, a middle-ground using genuine Apple parts from a third-party, and the official Apple repair service. The experiment highlights the challenges and costs associated with each method, from the surprisingly affordable and quick local repair with non-genuine parts to the high-quality but expensive and time-consuming official Apple service. The video also touches on the complexities of Apple's part pairing and warranty implications, ultimately suggesting that while the repair industry may be flawed, the official Apple repair route offers the best balance of quality and warranty preservation for most consumers.

Takeaways

  • πŸ“± The iPhone 15 repair process was tested with three different repair strategies: the cheapest local option, a middle ground using genuine parts from a non-Apple certified repair center, and the official Apple repair.
  • πŸ’° The cheapest repair option cost Β£255 and was completed in one day, but the quality of the repair was significantly lower than the official Apple repair.
  • ⏱️ The official Apple repair, despite being the most expensive at Β£400, offered the fastest turn-around time of 2 days and included a warranty extension.
  • πŸ” Local, non-authorized repair shops offered varying quality and prices, with some unable to source genuine Apple parts and others providing quick but low-quality repairs.
  • πŸ“‰ The middle option of using genuine Apple parts through a non-Apple certified repair center was found to be more expensive than going directly to Apple and did not offer the same quality or warranty benefits.
  • πŸ› οΈ Apple's repair process has improved with modular design in newer iPhones, making individual component repairs easier and potentially cheaper.
  • πŸ“‰ The resale value of a phone repaired with non-genuine parts can plummet due to notifications of non-genuine parts and the lack of official authentication.
  • 🚫 Apple's part pairing policy limits user choice for repairs, as only Apple and authorized sellers have the software to authenticate parts, affecting the phone's functionality and warranty.
  • πŸ’‘ The video suggests that using cases and screen protectors is a sensible preventative measure against the need for costly repairs.
  • πŸ”„ Apple recently changed its policy to allow the use of used genuine parts for repairs, which could potentially lower costs for consumers in the future.
  • πŸ€” The repair industry's variability in quality and cost highlights the challenges consumers face when deciding on the best option for repairing their devices.

Q & A

  • What is the main subject of the video script?

    -The main subject of the video script is the process of repairing three iPhone 15s with varying levels of damage and comparing the costs, quality, and experiences associated with different repair options.

  • What are the three repair options explored in the video?

    -The three repair options explored are: 1) The cheapest local repair option using non-genuine parts, 2) A middle ground using genuine Apple parts from third-party repair centers, and 3) The official Apple repair service.

  • Why did the presenter decide to carve song lyrics into the backs of the iPhones?

    -The presenter carved song lyrics into the backs of the iPhones to simulate damage and to test the repair quality and consistency across different repair services.

  • What was the cost for the cheapest repair option?

    -The cost for the cheapest repair option was Β£180 for the screen and an additional Β£75 for a new back plate from a different shop.

  • What was the cost for the middle repair option using genuine Apple parts from a third-party repair center?

    -The cost for the middle repair option was Β£330 for the screen and Β£120 for the back, totaling Β£450.

  • What was the cost for the official Apple repair service?

    -The cost for the official Apple repair service was Β£400 for both the screen and the back glass damage repair.

  • What are the potential downsides of using non-genuine parts for iPhone repairs?

    -Downsides of using non-genuine parts include potential quality control issues, loss of waterproofing, voiding of the original warranty, and the possibility of receiving notifications about non-genuine parts.

  • Why did the presenter mention that the repair industry 'sucks'?

    -The presenter mentioned that the repair industry 'sucks' because of the lack of affordable and reliable middle-ground options between cheap, potentially low-quality repairs and expensive official repairs.

  • What is the significance of the 'Parts pairing' mentioned in the video?

    -Parts pairing refers to Apple's practice of assigning specific parts to work only with the individual iPhone for which they were authorized. This can limit the availability of parts for third-party repairs and may lead to issues with warranty and functionality.

  • What is the warranty period for the cheapest repair option?

    -The warranty period for the cheapest repair option is only 2 months and is noted on a small receipt, which may not provide a strong guarantee compared to official channels.

  • How long did it take to get the phone repaired through the official Apple repair service?

    -The official Apple repair service took 2 days in total, including the initial wait for an appointment, which was 5 days.

  • What is the presenter's final recommendation for iPhone repairs?

    -The presenter's final recommendation is to use the official Apple repair service for most people due to the quality, warranty retention, and lack of downsides associated with non-genuine parts. However, for those who cannot afford the high cost, the cheap option is a viable, albeit lower-quality, alternative.

Outlines

00:00

πŸ“± iPhone 15 Repair Options Overview

The video begins with the host introducing three damaged iPhone 15s. They discuss the process of carving song lyrics into the phones and then setting up a comparison to determine the best repair option. The host categorizes the phones into three groups based on repair cost: the cheapest, a fair price, and the most expensive through Apple. They proceed to call various local repair shops, an Apple-certified repair center, and Apple itself to gather repair cost estimates and discuss the repair process, part authenticity, and warranty implications.

05:01

πŸ’° Cost and Time Comparison for iPhone 15 Repairs

The host details the cost and time implications of different repair options for the iPhone 15. They learn about the challenges of finding original parts and the potential downsides of non-genuine repairs. The video highlights the price differences, with the cheapest quote being Β£180 from a local shop, a middle ground using real parts for Β£450, and the official Apple repair costing Β£400. The host also notes the time efficiency, with the possibility of same-day repair from a local shop, compared to a wait for official Apple repairs.

10:02

πŸ”§ Repair Process and Warranty Concerns

The host experiences the repair process with the cheapest option, encountering issues with part quality and warranty. They discuss the limitations of ultra-cheap repairs, including a short warranty and the use of non-genuine parts. The host also explores the challenges faced by a repair shop that couldn't source original parts, leading to a canceled repair. An official Apple repair appointment is set, and the host appreciates the clarity and continued warranty but notes the cost and time involved.

15:03

πŸ”„ Apple's Repair Policy and Modular Design

The host delves into Apple's repair policy, modular design, and the recent changes allowing the use of used genuine parts. They discuss the benefits and drawbacks of Apple's parts pairing system, which ensures quality control and security but limits repair options and can void warranties with non-genuine parts. The host also reflects on the high cost of repairs relative to the phone's value and the implications for consumers.

20:07

πŸ“‰ Quality Assessment of Repaired iPhone 15s

The host evaluates the repaired iPhone 15s, comparing the quality of the repairs from different options. They express disappointment with the middle option, which failed to deliver on quality or cost efficiency. The official Apple repair is praised for its quality and extended warranty but criticized for its high cost and wait time. The cheapest repair is found to have significant quality issues, including a poorly fitted screen and back, loss of True Tone functionality, and a visibly inferior finish. The host concludes that while the cheap option may suffice for some, most people would be better served by the official repair route.

Mindmap

Keywords

πŸ’‘iPhone 15

The iPhone 15 is the latest model of Apple's smartphone at the time of the video. It is central to the video's theme as the device being repaired after being deliberately damaged for the purpose of the experiment. The video explores different repair options for the iPhone 15, highlighting the costs, quality, and warranty implications.

πŸ’‘Repair Options

Repair options refer to the various choices available to the user for fixing a damaged iPhone. In the video, three distinct repair options are explored: the cheapest local repair, a middle ground using genuine parts from a third-party, and the official Apple repair. These options are crucial to the video's narrative as they form the basis for comparison and discussion on cost, quality, and warranty.

πŸ’‘Warranty

A warranty is a guarantee by the seller that the product will be free from defects or faults for a specified period. In the context of the video, the warranty is significant as it affects the decision-making process for choosing a repair option. The video discusses how different repair methods impact the warranty status of the iPhone 15.

πŸ’‘Screen Replacement

Screen replacement is the process of replacing a damaged or broken screen with a new one. It is a key aspect of the video as the iPhone 15s have been damaged, primarily requiring screen replacements. The video compares the costs and quality of screen replacements from different service providers.

πŸ’‘Parts Pairing

Parts pairing is a method used by Apple to ensure that replacement parts are specifically authorized to work with a particular device. This concept is central to the video as it discusses how Apple's parts pairing affects the repair industry and consumer choices. The video explores the implications of parts pairing on warranty, repair costs, and the functionality of the repaired device.

πŸ’‘Waterproofing

Waterproofing refers to the ability of a device to resist the penetration of water. In the video, the loss of waterproofing is mentioned as a downside of non-official repairs. The discussion around waterproofing highlights the differences in repair quality between official and third-party services.

πŸ’‘Cost

Cost is the amount of money required to repair the damaged iPhone 15. It is a primary factor in the video's analysis of different repair options. The video compares the financial implications of choosing between the cheapest, middle ground, and official Apple repair services.

πŸ’‘Quality Control

Quality control is the process of ensuring that the repair meets certain standards of quality. The video emphasizes the importance of quality control in the context of iPhone repairs, contrasting the outcomes of repairs done by official Apple technicians with those done by third-party services.

πŸ’‘Resale Value

Resale value is the estimated price that a second-hand product would fetch in the market. The video touches on how the choice of repair option can affect the resale value of the iPhone 15, particularly when non-genuine parts are used and notifications of non-genuine parts appear on the device.

πŸ’‘Right to Repair

The right to repair is a consumer's ability to choose where and how their products are serviced. The video discusses the controversy surrounding this right in relation to Apple's repair policies, highlighting the limitations faced by consumers and independent repair shops.

πŸ’‘Disinformation

Disinformation refers to the spread of false or misleading information. In the video, disinformation is mentioned in the context of the varying and sometimes misleading information provided by different repair shops regarding the cost and quality of iPhone repairs.

Highlights

The experiment involves carving song lyrics into the backs of three iPhone 15s to compare repair services.

Phone 1 is set to be repaired by the cheapest option, Phone 2 by a fair price, and Phone 3 by Apple for the most expensive option.

Local repair shop 'Phone Garage' offers a screen repair for Β£320 and a non-genuine screen for Β£180.

A Facebook page-based repair service offers a full housing replacement for Β£180 including a free screen protector.

An Apple-certified Repair Center mentions hardware locks on iPhone 15 parts, making it less repairable.

Apple's repair pricing is found to be Β£399 for both a cracked screen and back glass damage.

The cheapest repair option, eMobile repair, completes the repair in under an hour with a Β£180 screen and Β£75 back.

The middle-ground repair option, using real parts, costs Β£450 but fails to secure the original screen and back.

Apple's official repair maintains the phone's warranty and waterproofing, offering a high-quality repair.

The cheapest repair results in a phone with a non-genuine screen that loses True Tone functionality and has poor viewing angles.

The middle-ground repair fails to provide a satisfactory outcome due to part unavailability and quality concerns.

Apple's policy change allows the use of used genuine parts for iPhone repairs, increasing options for consumers.

The repair industry's limitations are highlighted by the lack of quality and affordable repair options outside of Apple.

The experiment concludes that for most people, the official Apple repair route is the best option despite the cost.

The use of cases and screen protectors is recommended as a preventative measure against the high cost of repairs.

The video serves as a cautionary tale about the complexities and costs associated with smartphone repairs.

The experiment demonstrates the importance of considering warranty, quality, and cost when choosing a repair service.

The author expresses dissatisfaction with the current state of the repair industry and the lack of reliable, affordable options.

Transcripts

00:00

in front of me I have three iPhone 15s

00:02

oh God oh my God oh my God oh my God

00:04

ouch oh I hate this I hate

00:09

this now why did I do that that was

00:11

extremely painful and stupid well you

00:14

might want to cover your eyes for this

00:15

one because it's about to get worse this

00:18

is essentially the sharpest pick that I

00:20

own so let's use it to carve my favorite

00:23

song lyrics ever into the back of each

00:25

one

00:26

never gone perfect now for number two

00:31

there we go gently does it and number

00:33

three I'm trying to match them as

00:35

closely as possible finished so what

00:38

I've done here is strategically

00:39

destroyed each one of these iPhones

00:41

using the same amount of force in the

00:43

same places on both the front and the

00:45

back so that we can answer a very

00:47

important question who should you be

00:49

getting to repair your phone let's call

00:51

this one phone number one I've set a

00:53

nice cheap looking green background to

00:55

represent the fact that this one we're

00:56

going to get repaired from literally

00:58

whoever will take the least amount of

01:00

money phone 2 this middle yellow one is

01:03

going to be repaired by someone who I

01:04

think is charging a fair price then I'm

01:06

going to set a deep red wallpaper for

01:08

phone 3 because this one is going

01:09

directly to Apple and it's probably

01:11

going to be expensive so we're going to

01:13

be able to see how the entire experience

01:15

Works who does it the cheapest and who

01:17

does it the best okay so Step One is we

01:21

make some phone calls so what are the

01:22

local options in my city these are the

01:24

kind of places that I imagine will

01:26

hopefully be cheaper than Apple okay

01:28

let's start with phone garage

01:33

hello hey

01:36

he I have just managed to smash my

01:38

iPhone 15 in a pretty brutal way would

01:41

you be able to repair it yes you can do

01:43

that to you it's nearly 320 320 for the

01:46

screen of the iPhone 15 and if you want

01:48

the gentic one 180 and then also about

01:50

the back plate cuz I've scratched up the

01:52

back of the phone as

01:53

well5 on extra how quickly would you be

01:56

able to repair it take like 4 to 5 hours

02:00

big only half an hour it's very

02:02

interesting that this guy's saying the

02:03

official Apple screen is going to cost

02:04

me

02:05

Β£320 for a phone that I only bought for

02:08

Β£699 but it is cool that he gave us that

02:10

cheaper option of Β£180 and then Β£75 for

02:13

the back cuz I'd be very curious how

02:15

close to the originals quality that can

02:17

get that's closer to what I imagine it

02:19

actually should cost for the original

02:20

parts but then I found someone willing

02:22

to go even further you know the ones

02:24

which don't actually have a website but

02:25

just like a really poorly kept Facebook

02:28

page if anyone's going to do a cheap rep

02:31

I think it's going to be these guys 180

02:34

180 I can give you screen Protection

02:37

free we don't change only back glass we

02:39

change full housing but what that means

02:41

is I'm going to have to get the front

02:42

repaired from this guy and then the back

02:44

repaired from the first place and that

02:45

will be a non- genuine screen quality is

02:48

very good same as the Orion thank you

02:49

very much and that go is pretty nice so

02:51

Β£180 for the screen which he's saying is

02:54

original Apple quality without being

02:56

original Apple he'll throw in a screen

02:58

protector for free so that I I don't do

03:00

it again to myself and then if I have

03:01

any problems with it he'll fix it

03:03

although we do need to find out exactly

03:04

how long that warranty period would last

03:06

for so E mobile repair is going to be

03:08

our cheapest option well wait the dude's

03:11

already sent me a text that is

03:13

absolutely crazy you know in this year

03:15

after your first date you should wait a

03:16

couple of days before texting this guy

03:18

was just straight in now on my route to

03:21

finding a fair Middle Ground repair

03:23

option I ended up having an extremely

03:24

interesting chat with a not Apple but

03:27

supposedly Apple certified Repair Center

03:29

thank you than you for calling a genuine

03:31

Apple replacement screen is Β£300 on

03:33

those the third party screens they don't

03:35

really do one for the 15 there is the

03:37

odd ones about but they will not do very

03:39

good at all has Apple changed something

03:41

on the 15 that makes them less

03:42

repairable yes it's Hardware locks on

03:45

stuff so things are paid up to them now

03:47

if you tip the camera out of another

03:48

iPhone 15 original one put it into your

03:50

the camera won't work at all what some

03:52

of them do do to try and falsify a

03:54

little bit is detect the chip from the

03:56

original screen and transfer that chip

03:58

onto the replacement screen mhm and then

04:01

it will stop the notifications coming up

04:03

I'm an apple technician but not for here

04:05

when I'm at the other shop I can do them

04:07

that's the shop that's authorized do so

04:08

we have to do them from that geo

04:09

location as such oh I see so Apple

04:11

actually like tells you where that

04:13

repair can happen as well yeah

04:15

everything's coded when we order the

04:16

parts they come direct to that store and

04:18

we can use them within that store cuz

04:20

obviously Apple would know by the IP

04:21

what address where you doing it wow

04:23

there's a lot into it they're very

04:24

clever now I thought while we're here we

04:26

might as well also ask this guy if he

04:28

thinks Apple makes a profit on the parts

04:30

IT supplies to repair centers or if

04:32

they're doing it at Cost oh they'll make

04:34

profit on them the mid shaft is for a

04:35

genuine they're

04:38

439 15 Pro Max a shf is Β£600 and a

04:42

screen is Β£400 um what 400 just for the

04:46

screen can that be right but also Apple

04:49

actually geol loocks the location of the

04:51

repair centers that are authorized to

04:53

make sure that the repair only happens

04:55

in that exact location that's been

04:57

approved right now I guess we have to

04:58

bite the bullet and call Apple

05:00

themselves okay I think you actually

05:02

have to go through their website so they

05:03

have this tool that lets you calculate I

05:05

guess so cracked screen iPhone 15 yeah Β£

05:09

289 and then what if the back glass is

05:13

damaged 169 is what it's saying hm so

05:16

then I can do cracked screen and back

05:18

glass damage together and that's going

05:19

to be 399 that's definitely cheaper than

05:23

what the last guy was telling us but

05:24

it's all just so weird how much

05:26

disinformation there is between these

05:28

different repair places anyway is turns

05:30

out there is no Apple store in my area

05:32

but it's fine because what Apple does

05:34

then is sends you to a store that

05:35

they've approved to do it on behalf of

05:37

them so let's call them we have apple

05:39

trained engineers and they use all Apple

05:41

certified parts so it's the same as

05:43

getting it repaired through Apple

05:45

themselves most repairs if we've got

05:47

Parts in take about three hours okay

05:50

that's pretty fast if we've not got

05:51

Parts in um which both parts we might

05:54

not uh you're normally looking around

05:56

about two to three working days for you

05:58

it seems like the nearest appointment

06:00

you have is Tuesday is that

06:02

right okay I mean there's kind of good

06:04

news in the sense that I was expecting

06:06

this to potentially take 10 to 15 days

06:08

going the official route he's suggesting

06:10

it can actually be done same day

06:11

although because they're so busy that

06:13

same day has to be 5 days from now what

06:16

I'm finding really interesting here is

06:17

that Apple themselves are not actually

06:19

the most expensive repair option the

06:21

most expensive actually seems to be the

06:23

companies who use official Apple Parts

06:25

but who aren't themselves Apple the way

06:27

that it clearly works is you either go

06:29

to you go to a local place and you get

06:31

local unauthorized parts and that is

06:32

going to be your cheapest option or you

06:34

go to Apple themselves in which case you

06:36

pay a high price but then you do get

06:37

everything the official way it doesn't

06:39

feel like there's an in between option

06:40

though that makes sense in any way like

06:42

if you go to third party repair places

06:44

but then specify that you also want

06:46

Apple official Parts you'll actually pay

06:49

more than just going to Apple but we

06:51

should try it as a third option just in

06:53

case there are any surprises on the way

06:54

so let's call up the delightfully named

06:57

ick and I just wanted to get a quote

07:00

330b for the standard quality screen 450

07:04

for the original screen and original bag

07:06

this standard screen like how good is it

07:08

compared to the original screen it's

07:10

obviously not that good but the original

07:12

screens you get from used iPhones is

07:15

that right yes for you we'll stick with

07:16

the 4501 then it will be take three to

07:19

four working days it's so strange that

07:21

there's a situation in which the really

07:23

kind of dodgy hodg Podge repairs why

07:26

that is more expensive than Apple's

07:27

official one right so I think we have

07:29

our three repair options we have the

07:31

completely unofficial repair which is

07:32

going to cost Β£180 for the screen from

07:35

one shop and then Β£75 for a new back to

07:37

be stuck on from another shop then

07:39

there's unofficial repair but using real

07:41

Parts which is going to cost Β£330 for

07:44

the screen and then Β£1 120 for the back

07:46

so Β£450 and then there's the full

07:49

official Channel which is Apple's Β£400

07:51

lb repair let's get the ball rolling

07:53

with them so we're still on Day Zero

07:55

we're on our way to the cheapest repair

07:57

place going to say actually kind of

07:58

proud with how symmetrically I've

08:00

managed to destroy these almost like a

08:02

work of art

08:05

oh okay I don't think it's open yet

08:08

that's actually a very cool logo though

08:09

you see the the phone with the notch

08:12

might just like give the phone number a

08:13

ring hi uh I called earlier today I

08:17

we're waiting outside the store for a

08:19

phone repair not 10 open 10 apparently

08:22

oh oh my God

08:25

[Music]

08:32

[Music]

08:36

so you were saying you could do a

08:38

unofficial screen repair for 180 and

08:41

then you give a tempered glass screen

08:42

protector so basically every feature

08:44

should work the same way and you think

08:47

the quality looks the same yeah you

08:49

could do this you're saying within about

08:50

an hour yeah yeah right well I can't

08:53

speak to the quality of the repair yet

08:55

but what I really like about these small

08:57

shops as opposed to the big corporations

08:59

is they just get it done as opposed to

09:01

like scheduling an appointment and then

09:03

we'll check stock of parts and maybe

09:04

we'll order them in from our warehouse

09:06

but we move time to tackle our next

09:08

repair

09:08

[Music]

09:10

store ey crack ey crack sounds a bit

09:13

funny than that but never mind why did

09:16

they call themselves ey crack that

09:17

implies they're the ones doing the

09:19

cracking what was wrong with eye fix

09:21

what a glorious Haven of a modern

09:23

society a broken iPhone here my friend

09:26

carbed something into it

09:30

330 for the standard quality both and

09:33

450 for the original screen and the

09:35

original G unless you get it replaced

09:37

from the Apple itself you will get a

09:39

message saying it's not an apple

09:41

original part

09:43

Β£450 is just wild for a phone that I

09:46

paid $699 for something about the

09:48

current state of the repair industry

09:50

really sucks and I can't tell right now

09:51

if it's because of Apple who is

09:53

specifically coding the parts in your

09:55

iPhone to make sure they only work in

09:57

your iPhone or if it's just on the

09:59

repairers so both non-apple repair

10:01

phones have been dropped we're still on

10:03

the first day mind you so I was

10:05

expecting to wait a little bit of time

10:06

to hear from anyone but I have learned

10:08

never to underestimate eMobile repair

10:11

okay we've only been back about 45

10:13

minutes hi just want to confirm phone

10:16

fixed and ready thanks

10:19

crazy hello the entire front panel is

10:21

gone and that's what been a place okay

10:24

it's the actual screen that's being

10:26

fitted I actually think that it's a

10:28

generic one that brand stick has been

10:30

stuck on afterwards just to add

10:32

legitimacy to it sorry I peeled that

10:34

label so true tone works yeah yeah exact

10:38

copy exact copy yeah right so I guess

10:41

this is one immediate downside of going

10:43

via the ultra cheap rout cuz it's

10:46

basically just 2 month warranty

10:48

scribbled onto a tiny little receipt I

10:50

think they'd probably honor it out of

10:52

Goodwill but you don't really have a

10:54

guarantee in the same way that you do

10:55

when you go via official channels but

10:57

remember we're not done yet with this

10:58

one because mobile repair didn't offer a

11:00

back replacement I have to make another

11:02

stop to be able to get that done my

11:04

friend decided to carve something into

11:06

it so I just want to swap it you guys

11:07

said you could do it same day about

11:10

Β£75 to order it so it will tomorrow

11:14

tomorrow okay we'll order the back yeah

11:18

that's it's kind of unfortunate really

11:20

they did say on the phone that it would

11:22

be done the same day and now they're

11:24

saying that you actually have to pay the

11:25

cash first so that they order the part

11:27

so that they can bend do it it's still a

11:29

faster than the official rout but it

11:30

just doesn't feel good to be thrown

11:32

around like

11:34

that okay so we're about to colapse the

11:37

fully repaired cheapest repair phone

11:39

yeah just working on your phone again

11:41

the connection was loose we'll come back

11:42

in 15 minutes is that okay that actually

11:44

doesn't give me a lot of confidence in

11:46

the quality of repair if they've already

11:48

found a loose part so I did what I

11:50

always do when I have 50 minutes to

11:52

spare the PokΓ©mon card shop never gets

11:55

old right now let's pick up the phone so

11:58

the robber bands are keeping the back on

12:00

yes do you think this will Avid the

12:02

warranty as well

12:04

yes she kind of feel bad for it it looks

12:07

like it's just come out of surgery o

12:10

actually I've just realized

12:12

something okay we need to talk about

12:14

this oh wow it's Lally giving me a

12:17

temperature warning obviously the glue

12:19

gun they've used to fix this is not an

12:21

apple approved fixing method there's

12:24

been a slight hiccup with phone number

12:25

two we can't get that original screen

12:28

and origal will back for it right now

12:30

there are some shops which deal with the

12:32

original parts how do they get the parts

12:34

the original parts I have no idea but

12:37

very honest so it's not great that

12:39

they've agreed to a service before

12:41

knowing that they could do it and

12:43

slightly alarming that they don't know

12:44

where their parts are coming from is

12:46

there a way you can just request the

12:47

original parts and we wait a bit longer

12:50

I can ask the guy in the main lab half

12:52

an hour I'll get back to you yeah he

12:54

didn't get back to me it's not available

12:56

in the market as I told you before so

12:58

you have have no estimated time when

13:01

that's going to come exactly I think

13:03

I'll leave it then thank you oh

13:07

dear hey we are bright and early on day

13:09

number five and we're going straight to

13:11

our very official Apple appointment talk

13:14

now how is the official Apple cheaper

13:16

than many other places official pricing

13:19

would display separately about so I'm

13:22

not sure if they were take into account

13:24

that cheaper when you get both done at

13:26

the same time with the 50 remve the back

13:28

BL now okay so it'll be display you

13:32

taking off taking off cuz on the old

13:34

models you would have to replace the

13:35

entire back of the phone so means I

13:37

don't need to wipe my phone or anything

13:38

like that like that's really good how

13:41

does the warranty work is it the same

13:42

warranty that I purchased it with or do

13:44

you get an extended warranty it's

13:46

continuing the warranty you have at the

13:47

moment or if you had less than 90 days

13:49

it would extend so we're out of back at

13:52

the

13:54

moment fre working days so

13:58

Tuesday so you guys can't tell me now

14:00

when it'll be in it'll be a text uh it

14:03

be a text this is a pretty positive

14:06

experience to be honest like yes

14:07

obviously expensive but now we know that

14:09

it's not as expensive as it gets and it

14:11

is really good to know that the official

14:13

Repair Route no longer needs you to wipe

14:15

your vote and I suppose the other part

14:16

of it is as much as I don't love that

14:18

this is a thing this is your only way to

14:20

guarantee that you can actually keep

14:22

your warranty like as soon as you start

14:23

getting those not genuine parts messages

14:26

it's it's gone right this is actually

14:29

really interesting like there's a good