Testing my troubleshooting skills!

hey what's going on everyone jense here

and we're here at Micro Center in Tustin

California you guys know that's our home

Microcenter store uh we're here actually

featuring The Tech bar today and I got

kind of a fun challenge here where uh

we're going to see whether or not they

can sabotage some PCS and I can figure

out what's wrong with them as sort of

like a little impromptu Tech Challenge

uh but first

logo the height y70 dual chamber ATX PC

case provides users The Familiar look

and feel of the y60 with an increased

component compatibility and thermal

performance with four unique colorways

and a beautifully crafted three-piece

panoramic glass the y70 provides a clear

window into the heart of your PC it's

expanded four- slot vertical GPU support

with an included 4.0 pcie Riser cable

provides ample room for the largest

graphics cards while additional space

between the edge of the card and the

glass provides improved air flow up to 3

120 mm fans can be mounted below the GPU

to provide a direct path of cooling

while up to 360 mm aios can be mounted

to both the top and side y70 also

provides up to 180 mm of clearance for

air coolers to learn more about the

height y70 visit the sponsored Link in

the description below so the cool thing

about the tech bar if you guys aren't

aware think of it as like um kind of

like a service center for your computer

it doesn't matter if it's one that you

bought here or your own that you built

at home if you're having problems with

your system you can bring it here to

help diagnose it uh get it fixed or

repaired make sure everything's running

correctly let's say you came into the

store and you bought some components and

you wanted to have those installed cuz

maybe you're not familiar with how to do

it you can also do that here as well um

you can also get general maintenance

done here virus scans virus removal data

recovery all sorts of stuff can be done

right here at the tech bar um but to

kind of put some of what they go through

kind of to the test like I said I had

them secretly sabotage a couple of their

power spec systems uh and then kind of

keep track of what they did and see

whether or not I can go in there and

actually figure out all of the problems

um I told them to just do everything

from Maybe Might something might be

considered what a new Builder might

accidentally do when putting together a

system all the way to maybe things that

are not just they're just intentionally

not right that may not even necessarily

go looking for because it's so so

unorthodox on the kind of problems we'd

come across so with that said let's go

ahead and head into the tech bar behind

the scenes and their like work area and

let's see what they've got ready for us

okay so here I am in the back area of

the tech bar this is where all like the

repairs and upgrades and services are

performed so I thought it'd be fun like

I kind of already alluded to that it'd

be fun to have them sabotage some of

their open box systems here to see

whether or not I could figure out what's

wrong with them sort of like what we did

with the Linus tech tech challenge with

Steve if you will so I kind of gave them

free reain do whatever you want to the

systems I didn't I think they're above

and beyond what a typical system that

would come in for services like but I

just thought that this would be kind of

a fun idea so I don't know anything

about what's wrong with them I was told

they kind of went ham with them but that

all the parts in there work so no part

swap should be necessary I'm hoping

because there's no parts here to test

with but I have no idea what's wrong

with these so we're going to kind of go

through these one at a time I already

see one thing on this system here that's

sort of bugging me and that is the fact

that the cooler fan is backward WS it's

pulling air through so if you look right

here you can see this deep cool fan is

pulling air through that way and you

never want a single fan to be pulling

air through a heat sink cuz it could

pull in through the sides you want it to

be pushing air through so that's one

thing I'm going to be changing on there

but past that I don't know so let's go

ahead and just turn it on and see what

we got that's got to be the first thing

before I go unplug in and moving things

around everything appears to be plugged

in so far in terms of power and stuff

let's see the eight pin looked like nope

we're good

power s on oh that's a good

start okay well the Fan's not

turning so this fan is not turning but

the RGB is plugged in this fan is

turning but the RGB is not plugged in on

that one so we can check that in in a

second that's not something that's going

to be detrimental to making the system

boot

though we need to see whether or not we

actually get a post we have a red light

not sure no still going through

posts well it looks like it went through

all the posts and succeeded but we don't

have an image so let's

see we have a hard drive light flashing

too if it shut there so it was posted I

don't know why we're not getting an

image so who knows if this GPU is even

plugged

in so now we're going to take a look at

the back now usually a tech working on a

computer would have some information

customer States it's like just rolled in

right customer states have slight

vibration the a arm is Rusted off right

kind of a thing

but I have no idea what any of the

issues are with this system or what the

problems could have potentially been

so this is all just blind now I'm trying

to figure out why that RGB was not on

that top fan but that's kind of not a

problem if we're not

posting So Not only was the Super zip

tide tight the VGA as you can see was

not even plugged in so that's why we

weren't getting any VGA signal I'm

wondering too if maybe EPS was one of

these not plugged in as well well could

be looks like neither EPS well I know if

EPS wasn't plugged in I don't think we

would actually get power at all like

power button wouldn't do anything they

tried to hide it by having that all

bundled Down super tight so they made me

have to actually pull the power

supply I'll worry about the heat sink

fan later cuz it's not that huge of a

deal like it's still getting cooling

passively through the tower okay now the

lights are going through much quicker on

their

test oh wait

I'll push the ram all the way back in

now cuz it wasn't

there so so far we found unplugged power

or GPU cable for the power supply fan is

unplugged in backwards RGB is not

working on that fan I don't know if

that's intentional or unintentional and

the ram was not seated all the way there

we go got blue light okay so at least

we're going to post now I'm not even

going to worry about the BIOS and XMP

and all that until I figure out what's

happening with that fans there like as

far as I can tell they that RGB should

be working

but I hate daisy chain fans cuz it

becomes very difficult to trace them

like especially when they're all like

tangled up like this and then taped

together regardless I need to take care

of the CPU fan

first where do I want to plug that one

in then because they have something

plugged in the CPU fan right now that's

not the CPU fan so I'm going to switch

CPU fan to there it's not a lot of

headers on this motherboard for fans

that's part of the problem okay so I

flip this fan around um it's a little

crooked I guess I could make it a little

straighter it's off a couple but that's

an easy fix there was another fan one of

the front case fans was plugged into the

CPU header so I unplugged that one I'm

going to move it back to a chassis

header and leave the CPU fan plugged

into the CPU header that way it can go

up and down with speeds with uh pwm load

and I'm going to fix this fan cuz it's

not bugging me all right so I figured

out why the RGB wasn't working now

infinite power you just had it plugged

into itself and you taped it even with

the tape you didn't give me a knife no

no no I got to do this the the worst way

possible all right give me the damn

knife oh no wa I got

it so since I knew the GPU fan Orum me

the CPU fan is working I'm going to take

this guy off of here plug him into here

okay okay you don't get extra points for

causing your own problems I would have

so many

points okay I think we're good let's see

no I said that for a reason dude yeah I

know what look at

the ha nice I would have noticed it so

he's adamant that I run stress

tests I have a feeling there might be

some thermal paste missing from this

cooler or one of the coolers or

something this is adamit that I run

stress test okay here we go so our

platform I can finally see it's a 5600

x3d wow this actually is not a slch of a

system here uh on a b550 MC motherboard

32 gigs of RAM so both our ra gigs our

both our gigs both our sticks of ram are

showing they're not at XMP but that's

okay everything's probably been reset so

that'd be easy enough

uh let's go

to XMP profile there we go we'll just

enable that all right so I'm in the OS

it's actually Windows 10 they were like

you might want to check your bios again

so I don't know I'm going to see what I

can see here first committed to slats Ed

two four so both dims are are there I

was curious like maybe one of these was

like a a weird unmatched something or

another so but it seems to be all match

at 3200 what's our GPU it's an RTX 46

that's a 46

wow that's so tiny I guess I'm just so

used to the other ones

now I don't know I can't if the seos

battery might be under the GPU I have a

feeling they removed the seos battery

and what would end up happening at that

point is when you shut it

down it should still stay powered up

with settings cuz it's plugged into the

power supply if that were the case but I

have a

feeling there may not be a seos battery

in here yeah I have no doubt you guys

are probably talking about bios uh Coss

battery but you have to turn power

supply off if that's going to be the

case because it stays persistent the

motherboard stays powered through the

power supply until you turn off that

power switch when you turn off the power

switch if there's no battery installed

then the seos settings will reset so I

could have turned the system off a 100

times until I turn off that power supply

it would have stay kept the settings uh

stored in there but it's not going to be

guaranteed that it's going to

immediately reset it settings if you

turn the system off let's say you get a

power outage or you unplug it or

something your dog unplugs it your C

batter is bad it sits there overnight

all the Caps are going to drain and then

the settings will completely uh return

to what they were okay so it is a seos

battery that's just

unplugged okay so I found the seos

pattery it's one of those weird ones

where they have it like glued in

sideways so you can see it right here

that's the seos battery glued in there

but it's in this little harness but the

harness was unplowed so what should have

happened and I wouldn't have caught

this only because of the fact that once

the system's plugged in and it doesn't

lose power long enough it would not have

reset it settings so that would have

been a missed

item mostly due to the length of time

I'm sitting here with the system and

then there's one other thing I want to

check for I'm going to do a full

shutdown yeah I don't feel like these

GPU fans ever turn even a zero RPM fan

when you first turn on the power the

computer the fan should spin up and

usually that's just for dust moves dust

and kind of does a full post on the on

the GPU as well

well but those are not

turning I have a

feeling on the bottom side those fan

plugs might have been accessible and

they unplugged them I have a feeling of

that told you it was going to be

accessible you know the only reason I

even thought about this is because of

the fact that I just noticed that the

fans were not spinning up on initial

startup and we just repaired one of

these harnesses on E evj GPU that had a

bad fan harness so I just was like betu

is accessible okay let's see if I can

remember all of the issues uh number one

was the CPU fan was installed backwards

number two the GPU in the order I kind

of found them the GPU harness was

unplugged the ram was not seated all the

way on the right side XMP was not

enabled nothing else was really messed

with in the uh bios that I could tell

the front fan was turning but had no RGB

because it was like plugged into itself

so I fixed that CPU fan was not plugged

in the CPU header it was UN unplugged

entirely so I pluged that back in the

CPU header and plug the chassis fan back

in the chassis header that was one right

okay you were looking for that I would

have the headers in the right order okay

um let's see the GPU fan or actually

before that the Coss harness was

unplugged for the seos battery and then

the GPU fans were unplugged from the

bottom of the GPU and I think that's all

of them all right now the first one's

done is it really 11:00 okay so all

right system number two we're probably

not going to do number three I think

because how long it's taking already for

the first one but uh this one I've been

warned

might take a little more time so let's

just see what we got here first of all I

like to do an

initial kind of a once

over all right I don't like how the RAM

sticks are next to each other a single

Channel that's an easy one what is this

platform anyway it's Intel platform well

one of the problems I see is it's a

Cooler Master AIO cuz no one has enough

time to say the whole name

I see a couple of CPU or a couple fan

headers that are off right here so you

see these two right here there two fan

headers that are off that's a DC fan

that's a pwm fan that's probably the

splitter for the AO I don't even know if

those are the correct ports but I'm just

going to go ahead

and break it probably this is why they

just unplugged them halfway they knew

that my fat fingers were going to fit

down in there okay that's visually all I

can see so far so I'm not even going to

open the back yet typically I like to

just see if it'll post

which it more than likely won't cuz this

is the whole point of this challenge

which means I'm doing this for no reason

at all

and yep that's what I

figured uh power switch is plugged into

the power

LED so that's this guy right here on the

bottom see Power s SW that's plugged in

all the way to the left that would be

power LED and it's kind of hard to see

in

there yay I was like wait a minute weird

fake

it happens with Intel systems this is a

higher-end platform you can tell by this

motherboard I should have switched the

ram already but I'm not too concerned

with that I just want to see if we at

least get an image we do

okay

done just kidding it's a pump turning

yes the pump is turning I can feel the

vibration fans are turning yep

yep that's turning those are turning the

right direction see on the surface right

now oh yeah these fans were turning I

just saw them slow down so the GPU fans

were turning but on the surface it's

like this just seems like a fully

working computer

but we know better than

that because I asked him to do stuff

okay well the fans are plugged in so

that's good what is this card this is a

or 4070 okay hang on to that Nick

no so the fact that it posted means the

ram is at least seated

enough satisfying click okay seos

battery is installed right there I can

see

it okay we're in the Bios my CPU is at

53 I find this to be a bit warm what is

this a z690 54 13th gen 13700 K idling

at 54 de C in the BIOS on an AIO this

might end

up I have a feeling this if they're

going to it's going up now 55 54 this is

one I feel like they might have screwed

around with the thermal paste on do I

need thermal paste

you either do or you

don't 55 SE it idle in the Bios is not

okay just saying all right the cooler

immediately was like sideways so that

means there's clearly nothing in there

yeah look at that that is one clean CPU

right

there you know what I love about PC

Building simulator is it will also let

you do that PC Building simulator really

is a a therapeutic just and because the

parts look so I correct because they

really are like image quality scans for

the for the models you can mix and match

and play around with what components

look like on that and they're always

adding new stuff I know it sounds like

an ad it's not I'm only saying that cuz

my daughter came to the studio the other

day and built a computer my youngest

daughter because she was like I want to

build a computer so you're not taking it

home she like I don't care I just want

to build one I told her I said you know

there's a game where you can do this all

day she's like what I want it

so did you someh break it

no did you somehow break

it so he has two different speed Rams in

here Rams Rams 65600 so when I went to

enable XMP you can put Mis mismatch

sticks in it's only going to XMP to the

slowest Ram stick yay okay so now we can

Rebox these to the

correct so I'm going to take out the

5600 cuz nobody wants to play with you

anymore you look at the capacity huh

5,800 uh okay so let me install Prime 95

cuz they gave me that so I'm assuming I

need to use that for some reason 85c 99c

100

C instantly 100

C it's throttling so hard it can't even

stop

the I suspect these brackets are upside

down so it's not making proper tension

I'll be able to tell right now when I

take it off and check the thermal

paste oh there's plastic on there yay y

so I never even checked the bottom of

the

cooler it actually got got by this was a

used system did you just find one from a

different one okay well look how nice

and spread our thermal paste is now

that's it we did that on purpose to show

you guys the right way to spread thermal

past you would think I would have

learned my lesson of taking stuff in

green like what's going on down in there

and then putting it back without looking

at the thing considering I did that with

the GPU today I even told Jeremy about

the time I did that with the cover for

the SSD it was stuck to the cover I have

a feeling we're going to be fine now hey

82 I hope you guys have learned

something today always check the stupid

plastic on your cooler although this was

not this was not a new build I would not

have expected that plastic to be there

like a new pc that somebody put together

like they put it I put it together and

it's running hot what's the matter if it

was all new parts I might have suspected

that but with all the like old human

skin inside of this I would have never

considered that to be the issue so they

literally went and found one and stuck

on there um the other thing you should

really take away from this is that you

guys don't have to rely on people like

me because Microcenter does have the

tech bar which is full of text that are

here to help with installing your new

components you may have bought at the

store maybe fixing or upgrading A system

that has a problem or just general you

know maintenance on a PC if you're not

comfortable doing it yourself my channel

is all about helping you be able to do

it on your own but some people are just

not comfortable with that so obviously

the tech bar exists anyway I hope you

guys have enjoyed today's video um I

have no problems making myself look like

a missing simple stuff um for the

sake of your guys' learning potential

but uh with that I'm going to go ahead

and get on out of here Jeremy can clean

up the mess that's the best part about

coming to Micro Center is I don't have

to clean it he does so or whoever he

makes do it but whatever time to get out

of here guys thanks for watching as

always we'll see you in the next

one