Microsoft Copilot: Satya Nadella at Microsoft Ignite 2023

Microsoft
15 Nov 202308:19

TLDRMicrosoft Copilot envisions a future where an AI assistant, the Copilot, is integrated into every aspect of work and life. It aims to enhance productivity by understanding context and providing tailored assistance across various tasks, from coding to customer service. Copilot Studio allows for customization of the AI, including creating new plug-ins and workflows, to fit specific business needs. The integration extends to Microsoft 365, Bing Chat, and enterprise applications, with a focus on security and efficiency.

Takeaways

  • 🚀 Microsoft Copilot envisions a future with AI assistance integrated into every aspect of work and daily life.
  • 🌐 The Copilot experience will be accessible across all Microsoft services, providing context-aware assistance on the web, devices, and at work.
  • 🔍 Copilot starts with an enhanced search functionality that integrates web context, evolving the traditional search and making Bing Chat a part of the Copilot ecosystem.
  • 💻 Microsoft Entra ID will be used for secure access to the enterprise version of Copilot, offering commercial data protection at no additional cost.
  • 📅 The general availability of Copilot for Microsoft 365 has been announced, enabling it to reason across the entirety of the Microsoft Graph, including emails, calendar, meetings, and more.
  • 🔌 Support for plug-ins and the introduction of GPTs (Generative Pre-trained Transformers) allow for customization of Copilot for specific tasks and workflows.
  • 🎨 Launch of Copilot Studio, which enables the creation of custom GPTs, new plug-ins, workflow orchestration, performance monitoring, and management of customizations.
  • 🏢 Copilot Studio comes with prebuilt plug-ins for integration with business applications like SAP, Workday, and ServiceNow, and can connect to databases and legacy systems.
  • 🔧 The versatility of Copilot is showcased by its applications in various roles, such as developers with Github Copilot, SecOps teams for threat response, sellers for deal closure, and customer service teams with Copilot for Service.
  • 🌱 An emerging ecosystem of Copilot plug-ins is highlighted by integrations from ISVs and custom business plug-ins, exemplified by Bayer's plug-in for crop science research within Teams.

Q & A

  • What is Microsoft Copilot's vision?

    -Microsoft Copilot's vision is to provide a copilot for everyone and everything they do, creating an experience that runs across all Microsoft services and understands the user's context on the web, on their device, and at work.

  • How does Microsoft Copilot aim to change the way we interact with technology?

    -Microsoft Copilot aims to change the way we interact with technology by allowing users to invoke a copilot to perform various activities such as shopping, coding, analyzing, learning, and creating, instead of using separate applications or browsers.

  • What is Bing Chat's new role in the Microsoft Copilot ecosystem?

    -Bing Chat has been integrated into the Microsoft Copilot ecosystem and is now called Copilot. It is a standalone destination that works across different browsers and platforms, providing users with search capabilities enhanced by web context.

  • What benefits does the enterprise version of Copilot offer?

    -The enterprise version of Copilot offers commercial data protection and is accessible by logging in with a Microsoft Entra ID, available at no additional cost to eligible Entra ID users.

  • How does Copilot for Microsoft 365 enhance productivity?

    -Copilot for Microsoft 365 can reason across the entirety of the Microsoft Graph, integrating information from emails, calendar, meetings, chats, documents, and more to assist users in completing tasks and enhancing productivity.

  • What are GPTs and how do they complement Copilot?

    -GPTs (short for generative pre-trained transformers) are a new way to create tailored versions of ChatGPT that are more helpful for specific tasks at work or home. They complement Copilot by allowing users to tailor their experience with both plug-ins and GPTs.

  • What is Copilot Studio and what can it do?

    -Copilot Studio is a platform that allows users to build custom GPTs, create new plug-ins, orchestrate workflows, monitor performance, manage customizations, and more. It comes with prebuilt plug-ins to incorporate business data and connect to various systems, including databases and legacy systems.

  • How does Copilot Studio enable businesses to customize their experience?

    -Copilot Studio enables businesses to customize their experience by allowing them to tailor their copilot to their specific needs, including data, workflows, and security requirements, ensuring that the copilot aligns with their unique business processes.

  • What are some examples of how Copilot is being used across different roles and functions?

    -Examples include Github Copilot for developers, which helps convert natural language into programming language, and Copilot for SecOps teams, which assists in responding to threats at machine speed. Sellers can use Copilot to close more deals, and customer service teams can leverage Copilot For Service to resolve cases faster.

  • How is the Microsoft Copilot ecosystem evolving with the involvement of ISVs and customers?

    -The Microsoft Copilot ecosystem is evolving with dozens of ISVs building Copilot plug-ins for their applications, and customers creating their own line-of-business plug-ins to increase productivity and gain deeper insights. This ecosystem fosters innovation and integration across various platforms and services.

  • How does Bayer leverage Copilot plug-ins to enhance their research process?

    -Bayer has built a Copilot plug-in that allows their researchers to use natural language to query Copilot about crop science models and their suitability for new projects, accelerating the development and delivery of their products to farmers.

Outlines

00:00

🚀 Introducing Microsoft Copilot: The Future of Personalized Assistance

This paragraph introduces Microsoft Copilot, a vision for a future where everyone and everything has a personal copilot. The company aims to create a seamless experience across all services, providing contextual understanding and delivering the right skills when needed. The paragraph highlights the integration of Copilot with search, the evolution of Bing Chat into Copilot, and the availability of an enterprise version for enhanced data protection. It also discusses the general availability of Copilot for Microsoft 365, its ability to reason across the Microsoft Graph, and the announcement of Copilot Studio, a tool for customizing and extending Copilot's capabilities to fit specific business needs and workflows.

05:25

🌟 Empowering the Copilot Ecosystem: Enhancing Roles and Functions

The second paragraph delves into the transformative impact of Copilot across various roles and functions within an organization. It discusses the development of Github Copilot for developers, improving coding efficiency through natural language processing. The paragraph also covers the benefits for SecOps teams in responding to threats, the addition of identity management and security plug-ins, and the enhancement of sales and customer service through data integration and customized assistance. The emergence of a Copilot ecosystem is highlighted, with numerous ISVs and customers developing plug-ins to boost productivity and insights. The example of Bayer's plug-in for crop science research within Teams illustrates the practical applications of customized Copilot functionalities.

Mindmap

Keywords

💡Microsoft Copilot

Microsoft Copilot is envisioned as a comprehensive AI assistant that integrates with all Microsoft services, providing context-aware assistance across various activities both online and at work. It aims to be an omnipresent entity, enhancing skills when needed, similar to how one would use an operating system or a browser for different tasks. The concept aligns with the video's theme of a future where AI copilots are an integral part of everyday life, facilitating tasks from shopping to coding and learning.

💡Bing Chat

Bing Chat, now rebranded as Copilot, is a conversational AI platform that operates across different browsers and devices, providing a consistent user experience. It represents a shift in the way search is conducted, integrating web context directly into the user's interactions. This keyword is crucial as it signifies the evolution of search engines and the integration of AI in everyday digital activities.

💡Microsoft Entra ID

Microsoft Entra ID is a commercial data protection feature that allows users to access the enterprise version of Copilot by logging in, ensuring a secure and personalized experience. This keyword highlights the importance of security and personalization in the context of AI services, as it allows businesses to protect their data while utilizing the advanced capabilities of Copilot.

💡Microsoft Graph

Microsoft Graph is a comprehensive API that enables developers to build applications that can access a vast array of resources, including emails, calendar events, meetings, chats, documents, and more. In the context of the video, Copilot's integration with Microsoft Graph allows it to reason across all this information, providing a more intelligent and context-aware assistance to users.

💡GPTs

GPTs, or Generative Pre-trained Transformers, are advanced AI models that can be customized for specific tasks, making them more helpful for particular work or home scenarios. This keyword is significant as it represents the innovation in AI technology, allowing for tailored AI assistance that can adapt to individual needs.

💡Copilot Studio

Copilot Studio is an innovative platform announced in the script that allows users to build custom GPTs, create new plug-ins, orchestrate workflows, monitor performance, and manage customizations. It is designed to extend the capabilities of Copilot, making it unique to each organization's needs, workflows, and security requirements. This keyword is pivotal as it signifies the potential for organizations to tailor AI to their specific operational contexts, enhancing efficiency and productivity.

💡Github Copilot

Github Copilot is an AI-powered tool that assists developers by turning natural language into programming language, significantly speeding up the coding process. This keyword is essential as it demonstrates the practical application of AI in software development, making it easier for developers to create and maintain code, thus driving innovation and efficiency in the field.

💡SecOps teams

SecOps, or Security Operations, teams are responsible for an organization's cybersecurity. In the context of the video, Copilot assists SecOps teams by responding to threats at machine speed, enhancing the organization's ability to detect and mitigate security risks. This keyword underscores the role of AI in strengthening cybersecurity measures and protecting against potential threats.

💡CRM data

CRM, or Customer Relationship Management, data refers to the information that businesses use to manage their interactions with current and potential customers. In the video, CRM data is used to enrich customer interactions by providing Copilot with the necessary context to offer personalized assistance, whether in email responses or during Teams meetings. This keyword is key as it demonstrates how AI can leverage CRM data to enhance customer service and sales processes.

💡Copilot For Service

Copilot For Service is a specialized AI tool designed to assist customer service agents in resolving cases more efficiently. It provides access to relevant knowledge across various data sources and can be integrated directly into the agents' desktop applications. This keyword is significant as it illustrates the application of AI in streamlining customer service operations and improving customer satisfaction.

💡ISV's

ISVs, or Independent Software Vendors, are companies that develop software products which are then marketed to another company or directly to consumers. In the context of the video, several ISVs have built Copilot plug-ins for their applications, contributing to the growing ecosystem of AI-enhanced tools. This keyword is important as it highlights the collaboration between Microsoft and third-party developers in advancing the capabilities of AI assistants.

💡Power Platform

The Power Platform is a suite of Microsoft tools and services for low-code development, data integration, and business process automation. In the video, it is compared to the potential of Copilot Studio, suggesting that just as the Power Platform revolutionized application development, Copilot Studio could have a similar transformative impact on the era of AI copilots. This keyword is significant as it establishes a parallel between the technological advancements of the past and the emerging AI-driven future.

Highlights

Microsoft's vision for a future with a copilot for everyone and everything.

Microsoft Copilot as a unified experience across all Microsoft services.

Copilot's ability to understand context on the web, devices, and at work.

The integration of search and Bing Chat into the Copilot ecosystem.

The availability of Copilot on various platforms including Microsoft Edge, Google Chrome, and Safari.

Enterprise version of Copilot with commercial data protection.

General availability of Copilot for Microsoft 365 and its ability to reason across the entirety of the Microsoft Graph.

Integration of Copilot into applications like Teams, Outlook, and Excel.

Support for plug-ins and the announcement of GPTs for tailored versions of ChatGPT.

Customization of Copilot to fit specific data, workflows, and security needs.

Introduction of Copilot Studio for building custom GPTs and plug-ins.

Copilot Studio's capability to connect to databases and legacy systems.

Examples of how Copilot can assist in various business processes like expense management and HR onboarding.

Github Copilot's role in converting natural language into programming language for developers.

Copilot's integration with CRM data to enhance customer interactions and sales.

Announcement of Copilot For Service to assist customer service teams.

Emergence of a Copilot ecosystem with ISVs building plug-ins for their applications.

Bayer's use of a custom plug-in for crop science models within Microsoft Teams.

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